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Customer Service Assistant

Location:
Iowa City, IA
Posted:
March 02, 2017

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Resume:

JENNIFER CHALUPA

**** * **** **, ********* IA. 52806 / 319-***-**** / acy25o@r.postjobfree.com

Summary

The reason I am seeking new employment is that I am relocating to the Quad City area. I have many years of experience in the administrative field that would benefit any organization. My years of service at my current organization should demonstrate that I am a reliable and dedicated employee. Given the opportunity, I know that I am qualified to tackle any administrative role. But at the same time, I do not believe I am above or over qualified for any task set before me. My life has taken me in a new direction, and I am trying to find that organization that is looking for someone they can count on to get the job done.

Relevant Skills

•Ability to multitask • Team Leadership• Adobe • Provided training practices/procedures Created training material• visual communication • Organized training sessions for the staff and students.

Experience

Administrative Assistant lll 07/2004/Iowa City, Iowa

UNIVERSITY OF IOWA - COLLEGE OF DENTISTRY

•Customer service while checking in and scheduling guests in person and on the phone.

•Maintain clinic fax machine, scanners, signature pads, and various types of copier and printers.

•Fosters collaboration between departments and operating units in resolving day-to-day administrative and operational problems

•Distribution of mail and supplies thru out the department

•Managing patients and students confidential records

•Managed appointments and schedules for multiple facilities using Excel, and Outlook.

•Maintain inventory of assets and supplies by working with outside vendors.

•Created and presented slide decks PowerPoint for student's training.

•Preparing business correspondence working documents using SharePoint and Microsoft Word.

•Assist in record auditing, revise and assemble syllabus and templating schedules within a scheduling program called Axium.

•Assist with scheduling and coordinating meetings, events and continuing education for faculty, students and adjuncts using Microsoft Excel.

•Coordinate and present clinical orientations for students and educators.

•Current and compliant with OSHA (blood borne pathogens), HIPPA, FIRPA, CPR/AED for infant, child and adult along with Child Abuse and Elderly Prevention training.

Dental Auxiliary Utilization (D.A.U) Dental Assistant II Iowa City, 08 /1998

UNIVERSITY OF IOWA - COLLEGE OF DENTISTRY

• Provide feedback for the evaluations to the faculty for the senior students.

• Lead daily training sessions for students.

• Instructed on the use of time management skills.

• Collaborated with faculty and students to provide patients with treatment plans.

• Coordinate and present clinical orientations for students

• Assist in record auditing, revise and assemble syllabus

• Managing inventory of assets and supplies

• Maintain multiple phones lines operate while providing service to guests checking in for appointments.

• Instructed on delegation practices between Dentist and Assistant

• Taught Iowa Law for Working with a Dental Assistant

• Scheduled and coordinated meetings, events, and other similar activities

Education

PPPP

•Mt. View High School Mesa, AZ,

1992

•East Valley of Institute-Technology Mesa, AZ

(CNA) 1993

•Phoenix College Phoenix, AZ

Oral Radiography 1996

•Mesa Community College Mesa, AZ

1994-1995

Nurs

Certificate/ Licensers

•Certified Dental Assistant

•7 Habits of Highly Effective People

•National Board Certified in Oral Radiography

•Certified (CNA) Nursing Assistant

•Pulmonary Recitation (CPR) certified

Awards/Reconditions

•Award of Excellence for Outstanding Service (The University of Iowa College of Dentistry 2008)

•Improving Our Workplace Award (The University of Iowa College of Dentistry 2004)

•Customer service and patient satisfaction survey. (The University of Iowa College of Dentistry) 1998-2016

•Wellness Hero Energized through Exercise Award from UI Wellness (The University of Iowa) Jan. 2002

References

•Michelle McQuistan, University Iowa College of Dentistry-Associate Professor 319-***-****

•Barbara Standish, University of Iowa College of Dentistry- Patient Relations 319-***-****

• Kathy Paterson University of Iowa College of Dentistry- Dental Hygienist 319-***-****



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