Clerical

PAMELA BROWN

**** ******** **., **** ****, SC ***30 C: 803-***-**** ******.******@*****.***

CAREER OVERVIEW

More than 3 years of extensive experience as a healthcare admin assistant *Proficient user of MS

Excel PowerPoint and Word. Enthusiastic customer service/telesales representative with in-depth

Knowledge of sales, account management and training. Dedicated Customer Service

Representative motivated to maintain customer satisfaction and contribute to company success.

CORE STRENGTHS

Strong organizational skills excellent communication skills

Active listening skills Customer service-oriented

Energetic work attitude Invoice processing

ACCOMPLISHMENTS

Customer Interface

Greeted customers upon entrance and handled all cash and credit

Transactions.

Assisted customers over the phone regarding store operations, product,

Promotions and orders.

WORK EXPERIENCE

08/2016 to Present Patient Case Coordinator

Lash/Amerisourcebergen – Fort Mill, SC

Answers basic clinical and program inquiries. Schedules and conducts appropriate follow-up, and facilitates access to appropriate support services. Processes incoming enrollment forms for program. Follows up via phone, mail, and/or fax for missing enrollment information. Identifies other sources of health care coverage for patients through simple queries. Works on problems of limited scope. Follows standard operating procedures in analyzing data from which answers can be readily obtained. Builds stable working relationships internally. Typically receives general instructions on routine work, detailed instructions on new projects or assignments. Performs related duties as assigned.

03/2016 to 08/2016 Account Specialist III

Walmart Charlotte, NC

Completes work assignments and priorities Complies with company policies,

Procedures, and standards of ethics and integrity Contributes to quality control

Provides customer service Supports document processing and data

Management; invoice Analysis

05/2015 to 05/2016 Admin Assistant

Atotech USA Rock Hill, SC

Work with HR with documentations.

Help with accounting and audit those accounts.

03/2012 to 05/2015 Front Desk Admin Assistant

Riverview/Arrowood Medical Center Rock Hill, SC

Combination of 75% phone calls and admin tasks daily.

Medical Billing and Insurance follow up, collections and payments, and

Appointment setting and managing front desk.

01/2010 to 12/2011 Customer Service.

Account Principals/Piedmont Natural Gas Charlotte, SC

Accept payments from customers to set up and maintain services,

Arrange service orders for business and residential customers, and resolve

Customer queries as needed.

01/2007 to 01/2009 Customer Service Tech Support

Spirit Telecommunications Rock Hill, SC

Service 60-80 inbound and outbound calls in high volume environment,

And remote troubleshooting and installation of customer's internet and

Email services.

EDUCATIONAL BACKGROUND

2010 Associate of Arts: Business Administration Medical Coding and Billing

American Intercontinental University Hoffman, IL

Business Administration Medical Coding and Billing

SKILLS

Accounting, appointment setting, Customer Service, email, HR, Insurance,

Managing, Medical Billing, coding, phone, troubleshooting

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