Customer Service Microsoft Office

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Bartosz Moskalski

NameBartosz Curriculum Moskalski Anschrift Slubice 69-100 Vitae, Piska 6 Tel. 004*-********* E-@ Mail *******.*********@*****.*** geb. 05.03.1987 in Slubice April 2016 – today Fujitsu Technology Solutions Poland IT Service Desk Consultant /Expert

● Working on Triole and ServiceNow as main ticketing tools.

● Mobile Troubleshooting using manged Mobile and helping with installation of SecureHub and Touchdown.

● Staying abreast of all system developments, changes and updates.

● Diagnosing and resolve technical hardware and software issues,

● Responding to requests for technical assistance in person, via phone and electronically,

Customer Support Manager in BID Office/Back Office (Fujitsu German Project)

● Managing daily operations of the customer service team,

● Planning, prioritising and delegating work tasks to ensure proper functioning of the department,

● Co-ordinating and managing customer service projects and initiatives, Identifing and implementing strategies to improve quality of service, productivity and profitability,

Sole responsibility for executing complex, tailor-made orders for selected cli August 2014 – February

2015

Language School in Slubice(Poland)

Language Tutor in

● English

● German

March 2012 – April 2013 Own Company

Responsible for content management, interviews, and web hosting. Workflow

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2015 – 2016 Japanese Philology WSSM in Lodz

Bachelor Studies : completed

2003 – 2006 Junior High in Slubice

Languages Polish (native)

English - very good

German -very good (C1 Certificate)

Japanese - intermediate

Russian- commutative

PC-knowledge Microsoft Office (Word, Excel)

Adobe Photoshop

Active Directory,

Support Assistance,

System Architect,

Agent 8.0

Mitel

Masterfarm

ServiceNow

Mange Mobie

Ausbildung

Kenntnisse & Fähigkeiten

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