Customer Service Technical Support

MARK LAWRENCE D TUDELA

Las Vegas, NV ***** 702-***-**** *********@*****.***

Network Administrator

Accomplished Network Engineer with 6 years of experience managing network infrastructures and computer systems across multiple platforms. Effectively install, configure and optimize the IT infrastructure to consistently achieve high availability and performance.

Exhibits a rare skill to quickly learn and master new technology; equally successful in both team and self-directed

settings.

Highly motivated systems administrator offering hands-on experience in a WAN/LAN environment.

Highlights of IT Skills

Windows XP/Vista/7/Linux

Microsoft Server 2003/2008

Technical Support

System Maintenance

DNS & DHCP

SolarWinds NPM

TCP/IP Configuration/Subnet

Network Monitoring Software

Group Policy Management

Remote Troubleshooting

Deep Packet Inspection

Operating System Deployments

Experience

US Bankruptcy Courts, District of Nevada, Las Vegas, NV

JUN 2015 to Present

Network Systems Engineer

Create and maintain network diagrams.

Monitor the local area network (LAN) with SolarWinds.

Monitor critical server using deep packet inspection (DPI) with SolarWinds NPM.

Upgrade Cisco IOS images for optimum performance.

Implement security utilizing HTTPS, TACACS, SSH, SNMPv3, Port-Security, Cisco ASA 5510

Monitor the APC UPS environment and replace batteries when necessary.

Maintain Cisco 4507, 3560, 3750, and 3850 network switches.

Sonoran Technology & Professional Services, Creech AFB, NV

DEC 2015 to MAY 2016

Network Administrator

Maintain Taclanes (re-key crypto, tamper recovery, etc..)

Multicast video distribution troubleshooting.

Report and follow up network link outages.

Troubleshoot layer 2 ATM switches.

Upgrade Cisco IOS, configure Cisco switches and routers with security configurations (vlans, ACLs) in place.

Configured Cisco ASA with ACLs, NAT, PAT, and full client VPN.

Sonoran Technology & Professional Services, Creech AFB, NV

APR 2015 to NOV 2015

System Administrator III

Conveyed information clearly and concisely orally and in written format with SOP’s (Standard Operating Procedures).

Install, upgrade and administer operating systems and application software in a multi-userclient/server environments.

Configure MSCT, ADSI and JRE links with client servers for mission requirements.

Install and configure network devices to include network printers, IP phones (via Cisco Call Manager), Thin Clients, Wyse Clients, etc.

Work with clients and customers to assess their needs; provide assistance; resolve problems; and provide quality products and services.

VMWare administration to include snapshots/clones, resetting VMs, deploying images, installing software, etc.

Administer Windows Server 2003, Windows Server 2008, Windows 7, Windows Vista, Windows XP (embedded)

Maintain various networks to include NIPRnet, SIPRnet, and other higher classified networks plus internal standalone networks.

Maintained and troubleshot (restoring imagery data, track data and client application) application servers (FalconView, Zeus, TDF application, etc

AECOM, Creech AFB, NV

JUL 2012 to MAR 2015

System Administrator II

Provided technical support both physically and remotely by responding to IT helpdesk issues while maintaining a courteous and professional manner.

Maintains imagery and plotting software similar to ARCGIS for customer use.

Installed and configured network devices to include network printers, IP phones (via Cisco Call Manager), Thin Clients, etc.

Diagnosed and resolved system problems by analyzing a variety of conditions, problems, and issues regarding hardware, software and networks.

Maintained and troubleshot (restoring imagery data, track data and client application) application servers (FalconView, Zeus, TDF application, etc

Installed security patches, maintain sharing and NTFS permissions in a domain environment and degauss hard disk drives.

Configure MSCT, ADSI and JRE links with client servers for mission requirements.

U.S. Army, Las Vegas, NV

JUL 2008 to JUL 2014

Information Systems Analyst

Provided systems administration support for Windows systems including server and workstation upgrades, backup and disaster recovery monitoring, user account setup and security administration.

Ensured operating system security and configured and maintained Cisco VOIP phones with CCM (Cisco Call Manager) while adhering to US Army guidelines.

Managed CommSec (loaded security keys to Taclanes) within the network (SIPR, Centrixs) and maintained the security according to DOD standards.

Ensured network connectivity and performed configuration with Cisco routers and switches and configured switchport security.

Created and managed Active Directory users and computers OUs’.

Created and terminated RJ45 cables to support the end users terminal needs.

Precision Opinion, Las Vegas, NV

FEB 2012 to JUL 2012

Systems Support Technician

Managed requests from end users for service or problems resolutions for the purpose of ensuringefficient and effective customer service in accordance with district guidelines.

Managed a Pronto Server and troubleshot connectivity issues.

Assisted in focus groups video recording, burning and uploading to clients ftp upon request.

Configured and troubleshot network connectivity on computers/systems.

Imaged multiple stations via network boot with Ghost.

Education

Western Governors University, Las Vegas, NV

12/2016

B.S in Information Technology –Security

Certifications

CompTIA Security+ ce COMP001020245326

CompTIA Server+

Certified Ethical Hacker (CEH) ECC52559764795

CCNA CSCO12193154

CCNA Security CSCO12193154

CompTIA A+ ce COMP001020245326

CompTIA Linux+ COMP001020245326

Security Clearance(s)

Active TS/SCI – 12/2012 – 12/2017

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