Help Desk Customer Service

OUMAR KANE :**** PAYDAY LN COLUMBUS OHIO *****

Email:*******@*****.***

Tel:614-***-****

Profile

Forward-thinking IT student pursuing progressive education through obtaining various Microsoft IT certifications. Highly motivated and highly productive in team environments as well as working independently. Efficient in handling multiple project priorities, always ensuring a quality customer experience. Able to communicate technical information in an easily understandable way. Innovative problem solver with a commitment to achieve and exceed goals set forth by customers and administration.

Skills Summary

Microsoft Office Suite

WLAN and LAN

PC and Printer Hardware

Computer Diagnostics

Firewalls and Ports

Installation and Configuration

Remote Link Software

Active Directory

Reimage Computers

Education

My Computer Career Columbus, OH

Information Technology Techn

•Certifications Achieved: MTA (Networking)

MTA (Windows Client Operating System)

• CompTIA A+, CompTIA Network+, MTA (Security Fundamentals), MCTS (Windows Server 2008 Active), MCTS (Windows Server 2008 Network), MCITP (Server 2008 Administrator),, MCTS (Windows 7), MCTS (Windows 2008 Applications Infrastructure), MCITP (Windows Server Enterprise Administrator), CompTIA (Security Fundamentals).

Qualified Skills

TECHNICAL SKILLS AND ABILITIES

•Troubleshooting network connectivity issues.

•Installing, maintaining, and troubleshooting LAN networks.

•Installing operating system service packs, updates, and other security patches.

•Installing, maintaining, troubleshooting, and uninstalling software, as well as peripherals.

•Maintaining and troubleshooting Windows XP, Vista, and Windows 7.

•Install, uninstall and manage hardware components of a computer as well as peripherals.

•Experienced in Microsoft Office, Word, Excel, Power point, Outlook and Microsoft Windows 7.

•Troubleshoot connectivity issues between the computer and devices.

•Set up and perform scheduled preventative maintenance tasks to keep Windows healthy.

•Used Windows utilities to manage hard drives.

•Printer support and maintenance.

•Familiar with setting up, and troubleshooting WAN and LAN networks including IP addressing.

•Implement a basic wireless network, and various topologies.

•Set up a wired/wireless LAN and make adjustments to get better service and communication.

PROFESSIONAL SKILLS AND QUALIFICATIONS

•Effectively design strategies to complete large projects in the time line and budget specified by the employers

•Reliable and dependable to show up to work every day on time.

•Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

CUSTOMER SERVICE AND TEAMWORK

•Communicate effectively with supervisors, team members, and consumers to exceed project goals.

•Present complex information to customers in an easy to understand way that is friendly for business.

•Proficient in leading a team to complete project goals.

•Ability to listen and carry out complex instructions in a timely manner.

Employment History

Name of company: WoldwideTechservices 10/20/14-present IT Technician fix components of computer &diagnostic,troubleshooting,boot windows 7 and windows 8, back up,update software etc Set up and perform scheduled preventative maintenance tasks to keep Windows healthy.

•Used Windows utilities to manage hard drives.

•Printer support and maintenance.

•Familiar with setting up, and troubleshooting WAN and LAN networks including IP addressing.

•Implement a basic wireless network, and various topologies.

•Set up a wired/wireless LAN and make adjustments to get better service and communication.

Name of Company : DEX Excel: Help Desk

In order to be successful in a help desk job, an associate needs to be organized, patient, and a good resource. Help desk resumes are filled with past training experience that would indicate that the associate takes their career seriously. Help desk associates are on hand to help customers with technical issues regarding a product or system. Help desk associates answer calls in a call center environment and provide support for a company’s internal and external clients. Internal clients would be company employees and external clients would be customers. A good help desk resume shows a history of assisting clients to solve issues, resolve product problems, and elevating problems to a management level, if necessary

2007 - 2008

Check DVD, TV& Computer make sure they run correctly

supervisor contact :Hameth LY 614-***-****

Name of Company walmart distribution center Grove city, Oh 2008 TO Present

•Put order-filling select order from the customer

•manager contact Tabata or Adams :614-***-****

STATE AUTO INSURANCE HELP DESK

From :October 2016 to November2016

Project to help customer to create account login and been able to use E-sign electronic. Working with cisco application to answer and support client .

SYNERGY AMERICA INC :for NCR (National Cashier Registrer).

From :October 2016 to present.

Work with company like Walmart, Sears, Lowers,and any business using casher registrer and printer .Going on site to fixe or replace parts comminucate with there desk support by phone try to find solution or to reimage the system

Contact this candidate