Customer Service Manager

Sindy P De La O Ortega

*** **** **. #**** *******, TX 77002

Cell. 763-***-****, ***.*******@*****.***

WORK EXPERIENCE

Jardin Spanish Immersion Academy, Minneapolis, Minnesota USA Teacher_09/2015-02/2017

Providing comprehensive assistance and identify the needs of each child while providing proper supervision to ensure safety.

Metro Dogs, Minneapolis, Minnesota USA

Assistant Manager_09/2012-09/2015

Train staff by reviewing and revising orientation with training materials; delivering training sessions; reviewing staff job results and learning needs with employees and manager; developing and implementing new training. Assist in receiving costumers and boarding dogs to the facility. Create a safe environment for the employees and dogs for a positive experience at work.

Raquet Club, Cuernavaca, Morelos México

Receptionist/Host_02/2011-10/2011

Assist, receive new and current club members, and give information and tours of the club, memberships and cost. Club Santa Maria, Cuernavaca, Morelos México

Receptionist_03/2008 - 09/2010

Dedicated customer service, motivated to maintain customer satisfaction and contribute to company success. Establishing a solid relationship with costumers and new clients. High-energy, focused on promoting customer satisfaction through exceptional service and maintaining outstanding Club accommodations. SKILLS

Bilingual. English/Spanish

Interpersonal Skills. Able to get along well with co-workers positive. Received positive evaluations from previous supervisors, able to learn quickly.

Flexible. Willing to try new things and interested in improving efficiency on assigned tasks. Attention to Detail. Focused on quality and efficiency. Produce work that is orderly, attractive and clean. Ensure tasks are completed correctly and on time.

Hard-working. Throughout high school and college, worked long hours in high energy environments while attending school full-time. Often managed as many as 65 hours a week in school and other structured activities while maintaining above-average grades.

Skills Highlights. • Quality Management • Care team member • Communication skills • Teamwork • Patience • Time Management • Respectful • Self-Motivation • Customer Care • Efficiency • Listening • Microsoft knowledge EDUCATION.

Universidad Autónoma del Estado de Morelos 2009 - 2011 Cuernavaca, Morelos México Psycology,

GPA: 3.4

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