IT Professional

Ryan D. Drake

***** *** ****** ** ● Raleigh, NC *7615

Phone 619-***-****●E-mail: *****.****.*@*****.***

IT Professional

Accomplished, and highly trained IT Professional. Qualifications include 9 years of experience in Technical Support, Hardware and Software. Proven ability to apply creative problem solving methods, train and mentor cross functional team, and develop and implement. Proficient, in; standard office software applications, and designed programs. Diversified skill sets covering troubleshooting, administrative support, and project management.

Leadership Skills Strong Interpersonal Skills

Attention to Detail Problem Solving Skills

Active DoD Security Clearance Exceptional Customer Service

Summary of Qualifications

• Able to achieve company goals and surpass expectations while maintaining quality, safety, and customer service integrity.

• Successful in creating and implementing strategic plans and developing improved processes to meet short and long term objectives.

• Experienced in computer operating systems; Microsoft and Apple, as well as mobile operating systems; Android, Apple and Blackberry.

• Trains management in their daily jobs, including how to read deadline reports, and how to effectively reduce equipment in non-mission capable standings.

• Evaluates performance and makes recommendations for promotions. Establishes a team-spirited environment, through a positive and proactive leadership style.

Professional Experience

IT Analyst San Diego, CA

Paul Hastings Jan 2016 – Present

• Provided effective, technical support to users for hardware and software requests. Effectively delivered monthly reports, and performed monthly maintenance.

• Maintained the operational availability of computer-related equipment and IT resources, including: desktops and laptops, printers, mobile devices, video conference equipment, servers, data/telecommunications equipment, network infrastructure and audio visual systems.

• Provided applications support which included: WorkSite, Microsoft Office, Citrix, VPN, MobileIron. Resolved all user requests and issues effectively and immediately, utilizing Footprints ticketing system.

Sr. IT Manager Manhattan Beach, CA

California Army National Guard Oct 2015 – Present

Ryan Drake Page Two

Sr. IT Manager (Continued)

• Assisted in long-term IT policy, including analysis of new systems and planning of upgrades. Ensured all local and external projects were completed before deadlines.

• Regularly gave feedback on overall performance of regional IT systems, functions and recommendations.

• Managed all organization services, components, systems, installations and implementations aligned with and following the organization standards.

IT Tech Intern San Diego, CA

DLA Piper July 2015 – Jan 2016

• Resolved service issues, including troubleshooting and repairing network connectivity issues, hard drive and display failures, and printer problems.

• Monitored Remedy assignment ticket queue; documented problem resolutions, and worked to ensure appropriate knowledge transfer to other technicians.

• Installed and setup of hardware to include desktops, laptops, Wyse terminal, printers, etc. Setup/installed and supported firm & personally owned mobile devices.

IT Manager Fort Bragg, NC

United States Army Dec 2009 – Oct 2015

• Trained 5 subordinates and provided technical assistance to 118 employees for all signal equipment; Printers, Telephones, Laptops, Desktops, Tactical Satellites, Tactical Radios, Battlefield tracking systems and Battlefield Antennas.

• Set standards for 10 subordinates. Evaluated job performance and completed evaluation reports. Assisted subordinates understand responsibilities, identify problem areas, and outline corrective actions.

• Coordinate and oversaw the installation and networking of 15 communications projects, to provide wireless internet connectivity in a remote training location.

Sr. IT Technician Fort Riley, KS

United States Army Aug 2007 – Dec 2009

• Installed, modified and facilitated the repair of desktop computer hardware and software systems.

• Assigned as an Information Management Officer, ensured over 200 automations systems were compliant in all security and software protocols.

• Developed and implemented the organizations initial unit and 12 subordinate units, automation architecture.

Education & Training

• US Army Signal Support System Specialist School 2007

Significant coursework: A+, N+, Automation, Routers and Switches and Tactical communication

• US Army Warrior Leader Course 2009

Significant coursework: Leadership, Training Management, Performance Evaluation Writing

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