Human Resource Resources

KRYSTAL CHAMPLIN

***** ******** ***, ********* *******, LA 70739

: 225-***-**** :*******.********@*****.***

Professional Profile

High performing, diplomatic, human resource professional with more than 8 years experience in recruiting at all levels, organizational and leadership development. Well versed in all phases of recruitment including including defining job roles, assessing needed skills and qualifications and evaluating candidates. Able to design employee manuals, procedural manuals, and implement at all levels of an organization.

KEY STRENGTHS

Human Resources Management

Onboarding/ Training

Change Management

Staff Supervision

Coaching/ Mentoring

Organizational Development Procedures Manuals

Leadership Development

Job Descriptions

Performance Evaluations

Audit and Compliance Interviewing/ Recruiting Strategic Planning

PROFESSIONAL PROFILE

Operations Consultant

Vista Consulting, Baton Rouge, LA June 2012 to January 2017

Vista Consulting (www.vistact.com) is a consulting firm in Baton Rouge, LA. Vista’s consultants works with plaintiff personal injury law firms across the nation assisting in implementing best practices, improving current operations, and identifying KPI’s within each department. Vista offers strategic planning, executive coaching, and ongoing consulting.

●Consultant for all aspects of HR for law firms across the nation. Assessed HR departments regarding departmental functions and made recommendations accordingly. Assisted in set-up of HR departments including employee handbooks, job descriptions, salary ranges, performance improvement plans, and coaching HR personnel on crucial conversations with employees.

●Recruited candidates for various law firms across the nation for positions such as Chief Operations Officers, Operation Managers, Attorneys, Case Managers and Intake Specialists. Handled all aspects of recruiting from ad placement, screening, telephone and in-person interviews and reference checks. Worked with firms in identifying top personnel and coaching them to the next level.

●Created and implemented salary ranges based on current market trends, incentive plans, compensation and bonus structures for personnel at all levels of an organization. Created scorecards and/or job descriptions for positions within law firms.

●Planned and facilitated strategic planning sessions, firm-wide annual kick off sessions, and leadership meetings.

●Provided assessment of law firm operations in six core areas through interviewing, screening, and data gathering during on-site visits. Core areas included: Intake, Reporting/ Data Management, Human Resources, Case Management, Client Service, and Infrastructure.

Operations/ Trainer

Dudley DeBosier Injury Lawyers, Baton Rouge, LA March 2009 to September 2013

Dudley DeBosier Injury Lawyers is a plaintiff personal injury law firm in Baton Rouge, LA. I was promoted to management working alongside the Managing Partner assisting in the operations of the firm.

●Responsible for organizational development of all locations via various mediums including creating and implementing policies, procedures, and manuals for overall systems, case management system procedures and dashboard.

●Responsible for coordinating, implementing, and conducting new hire and ongoing training according to new established protocol at every level throughout all five offices.

●Responsible for creation, oversee of development, and implementation of audit and compliance protocol and dashboard reports in efforts to measure performance.

●Screened and conducted telephone and initial interviews alongside Managing Partner and/or Human Resource Director at Dudley DeBosier Injury Lawyers. Participated in final selection of candidates.

●Responsible for overseeing and coaching of operational projects within departments and four satellite offices. Departments included Marketing, IT, Reception, Intake, and Medical Records.

●Supervision of personnel in Marketing, IT, Reception, Intake, Medical Records, Interns, Student Workers, and satellite office personnel.

●Facilitation of monthly meetings/ phone conferences with all departments in all offices regarding departmental progress in an effort to maximize efficiency and consistency throughout all offices.

●Started career as a Social Security Legal Assistant, promoted to Accounting Assistant, then promoted to Operations.

Executive Assistant

MasterWorks, LLC, Baton Rouge, LA November 2004 to April 2008

MasterWorks is a construction company that is no longer in business.

EDUCATION

Bachelor of Arts in English

Southeastern Louisiana University, Hammond, LA

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