Sales Manager

MARY ANNE BALFOUR

801-***-**** *******@*****.***

Sslinkedin.com/in/mabalfour

South Jordan, Utah 84095

Talent Development Leader

Visionary Leader bringing over 15 years of experience in establishing operational optimization across diverse organizations covering both national and international operations. Recognized for talents in strategy development and providing corporate vision. Converts strategic plans into tactical reality through guiding diverse teams in establishing themselves as viable change agents. Devises and implements new programs and initiates successful processes to produce new products & processes with maximum revenue results.

Diversified background in operations and sales management with distinguished entrepreneurial mindset, creative problem solving, cross functional team direction and a bottom-line orientation.

Offer innovative solutions to operational challenges and leverages decisiveness to implement solutions while minimizing risk and maximizing performance.

Expert in transforming strategic plans into tactical initiatives for national and international programs.

Motivator and coach combining business acumen with analytical depth to align operational efficiencies with corporate goals.

Career Progression

CENTURYLINK 2008 - 2016

Director Training & New Hire On-boarding & Development

Director-level training role with accountabilities to manage and drive new hire training programs, processes and consulting services across multiple divisions including sales, service, logistics and headquarter groups encompassing 9,500 employees, supporting HRVP and HR Partners.

Provide consulting and coaching to business leaders including best practices, common methodologies, available tools, etc regarding human resource issues in the areas of organizational design, talent acquisition, talent management, and compensation.

Developed and executed an integrated performance management & succession planning program within the Performance Management Process to successfully meet tight timeframe with high level of accuracy.

Developed and led the annual sales incentive training plan designing processes across multiple divisions, including sales, service and consulting groups.

Instituted a formal performance management process that built performance accountability into all levels of the process.

Developed and trained management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions. Devised creative and cost-effective incentive and moral boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity.

Developed and implemented comprehensive new hire curriculum encompassing six sales verticals and corresponding post-sales support members.

Designed and developed comprehensive interview guides & talent acquisition training & deliverables to improve candidate quality through testing both analytical and interpersonal attributes.

QWEST COMMUNICATIONS 2003-2008

Senior Training Manager

Coach and train new hire and tenured sales professionals to navigate various sales processes and systems/tools required for quoting, contracting and ordering, enabling them to complete non-selling activities efficiently; thus, providing more time to sell.

Highlights:

Reviewed Sales Professional’s progress through the new hire training curriculum and mentored 75 team members supporting strategic products.

Integrated systems training for quoting, contracting and compensation using Salesforce.com.

Created customized Coaching Development Plans to evaluate seller’s knowledge

and impact sales moving our division over from 75% to 110% annual quota attainment

Facilitated virtual training sessions based on sellers’ FAQs and specific sales leadership requests

Facilitated in person training sessions based on individual and/or branch needs and delivered additional continuing education training as required

Qwest Communications 2001-2003

MANAGER SALES ENGINEERING

Management of 17 Sales Project Managers, Technical Support Engineers and Sales Engineers supporting Global and National Accounts across the Midwest region. Responsible for all aspects of the customer relationship including: new contracts, contract renewals, product migrations, upsell solutions, QBRs, contract renewals, solution up selling, technical design, and customer network optimization, stewardship reporting, and overall Account Management.

Highlights:

Developed processes and procedures for the organization and created and executed customer facing programs to increase retention and satisfaction rates.

Led direct report organization & the sales teams they supported from supporting traditional local TDM services into the advanced technology of MPLS/Hosting and National portfolio of products and services.

US WEST COMMUNICATIONS 1998-2003

Senior Technical Support Engineer (2000 – 2001)

Conducted tier two support of all services and maintenance issues associated with both global and national accounts based within the Midwest territory.

Highlights:

Developed, analyzed and distributed Service Management Reports and documentation used to facilitate service improvement and resolution to chronic problems.

Resolved service issues 24x7 acting as technical resource for Global Customers and National Account teams for both network and customer premis equipment services.

Developed tracking reports which were adopted companywide for consolidating network issues and prioritizing resolution process.

Global Account Manager (1999– 2000)

Managed Utah based Global business accounts providing strategic solutions enhancing each customer business and communications needs.

Highlight:

Exceeded sales attainment & revenue goals quarter over quarter

Accomplished inaugural First Account Manager to partnership between Qwest Communications and US West to deliver an end to end customer solution purchased and utilizing creative planning skills for implementation

Education

Westminster College, Salt Lake City, UT

BACHELOR OF ARTS, Business Management and Psychology 1997

Westminster student graduates with the skills and abilities that are critical to success in a rapidly changing world and highly valued by employers and graduate programs:

Critical, analytical and integrative thinking

Creative and reflective capacities

Leadership, collaboration, and teamwork

Writing and other communication skills

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