Customer Service Information
Resume:
Prakash K. Thapa
**** ******* ****, ***. ** Roanoke, VA 24015
*******.*********@*****.***
SUMMARY:
• Working as the Library Associate at Roanoke Public Libraries from February 2016 to date.
• More than 23 years of experience in the American Library, American Embassy, Kathmandu, Nepal (full-time).
• Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity.
• Advance knowledge on using various online resources of the modern library.
• Strong motivational, highly customer focused and team building skills.
PROFESSIONAL WORK EXPERIENCE (February 2016 to date)
Hours per week: 40
Library Associate, Raleigh Court Branch, Roanoke Valley Libraries, City of Roanoke, Virginia
www.roanokeva.gov/library, 2112 Grandin Road SW, Roanoke VA 24015
Responsibilities:
• Provide customer service from the library front desk such as answering questions of the patrons by telephone, e-mail, faxes and, who comes to the library for finding the information.
• Inquire residency details and provide membership to the library patrons.
• Request books for the patrons using the library software.
• Solve problems regarding overdue fines, lost library materials, duplicate cards, barred cards, and restricted library membership cards of the patrons.
• Coordinate and managed all aspects of the library’s information literacy initiatives and reference services.
• Filing, inter-filling and reading shelves of the library materials of all the sections of the library.
• Provide hands-on equipment training of Maker’s Room, Community Rooms and all the sections of the library.
• Reserve computers, community room, quite reading rooms for the patron as per their requirement.
• Pull on shelves items and call patrons to pick up respective materials within one week in from the respective libraries.
• Receive books from transit; check-in the LIS Software.
• Facilitate library programs such as book discussion, story time, summer reading, monthly library program.
• Operate library equipment such as fax, photocopy, scanner, printer, shredding machine, multi-media, musical instruments.
• Responsible for library opening and closing procedures using automatic security system.
• Handle cash box of the library and report to the City administration with accounting details in figure.
• Prepare library statistics, verify with the Library Manager and send to the main City Library for preparing annual library report.
• Provide library orientation to new library members, community groups, refugees and newly migrant and immigrant communities of the City.
• Coordinate with Library Security Officers if the library patrons are not maintaining library norms as specified by the management, and
• Perform other duties assigned by the library manager to full-fill core values of the City.
Library Director, American Library, Kathmandu, Nepal 1998 – 08/2015
https://np.usembassy.gov/education-culture/american-spaces/
Hours per week: 40
Responsibilities:
• In charge of planning the library’s information literacy program and outreach efforts.
• Supervised, trained, and evaluated full-time and part-time reference librarians.
• Collaborated in long and short-range planning and overall management of the library’s services and operations.
• Collaborated in long and short-range planning and overall management of the library’s services and operations.
• Coordinated and managed all aspects of the library’s information literacy initiatives and reference services.
• Provided research assistance to Library users using resources and IT facilities.
• Encouraged schools, social agencies and others in using the library.
• Monitored the overall development and progress of the library.
• Organized and conducted several public programs to share information about American life and institutions.
• Collaborated with local communities to build the American Corners that organize programs and events to highlight American culture in seven different locations throughout Nepal.
• Supervised nine libraries supported by the American Embassy, Kathmandu under partnership programs.
• Coordinated to establish nine libraries in Nepal with a support of U.S. Government (coordination included a feasibility study of the library space, discussion with host institutions and preparation of memorandum of understanding, discussion with interior designer, finalizing design, library furniture, installations and others).
Reference/Circulation Librarian, American Library, Kathmandu, Nepal 1991 – 1998
Hours per week: 40
Responsibilities:
Provide customer services in the library
Reference research for both long range and short range questions
Membership processing
Classification and cataloging of the library books
Shelving books and periodicals as per DDC Classification System
Typing catalog cards and filing them in the cabinet in library order
Select right reference books for the library
Prepare library notices and send to library patron
Filing catalog cards as per AACR-2 rules
Classification and cataloging of books
Supervise library clerk and cleaning staff members
Perform other duties assigned by the Chief Librarian/Library Director
Organize library classes to the students from 4th grade
Purchase necessary books and periodicals for the library
Assistant Librarian, St. Xavier’s School, Nepal 1989 – 1990
http://stx.edu.np/ Hours per week: 40
Job Responsibilities:
Prepare library report
Prepare library membership card
Select right reference books for the library
Prepare library notices and send to library patron
Filing catalog cards as per AACR-2 rules
Classification and cataloging of books
Perform other duties assigned by the Chief Librarian
Organize library classes to the students from 4th grade
Shelving books and periodicals
Purchase necessary books, periodicals and newspaper for the library
Organize book discussion, storytelling and book reading program
Library Clerk (part-time), American Library, Kathmandu, Nepal
1986 – 1991
Hours per week: 20
Job Responsibilities:
Filing books, periodicals and newspapers
Prepare membership card
Filing catalog cards as per AACR-2 rules
EDUCATION
Master’s Degree, May 2006, Tribhuvan University, University Campus, Kathmandu, Nepal
Major: Library and Information Science
Relevant Coursework: Research and Analysis Skills, Archival Access and Representation, Preservation Management, Research Methods in Library and Information Science, Information Ethics, Library Management
Master’s Degree, October 2004, Tribhuvan University, Tri-Chandra Campus, Kathmandu, Nepal
Major: Sociology
Relevant Coursework: Sociological Theory, Social Demography, Social Statistics, Sociology of Families, Urban Sociology
Bachelor’s Degree, March 2000, Tribhuvan University, Faculty of Law, Kathmandu, Nepal
Major: Copyright Law
Bachelor’s Degree, March 1990, Tribhuvan University, People’s Campus, Kathmandu, Nepal
Major: Finance Minor: Economics
LANGUAGE SKILLS
• English
• Nepali
• Hindi
TECHNICAL SKILLS
Proficient in utilizing Microsoft Office Suite: Word, Excel, Access, PowerPoint, and Outlook
PROFESSIONAL AFFILIATIONS
• Member – Nepal Library Association (NLA)
CONFERENCES & WORKSHOPS ATTENDED
• Consultation at American Library New Delhi, Hydrabad and Sri Lanka - 1994
• Library Management Training in American Library New Delhi-1996
• American Library Association Annual Conference, Washington D.C. - 1998
• Information Resource Center Training (three weeks long) - Washington D.C. – 1998
• Internet for library – Bangkok, Thailand - 2000
• IRC Directors Conference – Chhenai, India – 2002
• How to establish American Spaces – American Embassy – Viena, Austria 2003
• International Federation of Library and Institutions (IFLA) Annual Conference, Oslo, Norway – 2005
• Annual American Space Training - US Embassy Kathmandu, Nepal – 2006
• Annual American Space Training - US Embassy Kathmandu, Nepal – 2007
• Regional American Space Training – US Embassy Kathmandu, Nepal - 2009
• Supervisory and Leadership Training, US Embassy Kathmandu, Nepal – 2009
• Equal Employment Opportunity (EEO) Liaison Training, US Embassy Kathmandu, Nepal – 2010
• Regional Federation of South Asian Library Association, Colombo, Sri-Lanka – 2010
• Regional Library Management Training, Dhaka, Bangladesh – 2010
• Annual American Space Training - US Embassy Kathmandu, Nepal – 2011
• International Federation of Library and Institutions (IFLA) Annual Conference, Helsinki, Finland - 2012
• International Federation of Library and Institutions, Satellite Conference, The Hague, Netherlands – 2012
• Annual American Space Training - US Embassy Kathmandu, Nepal – 2013
• Regional American Space Training – US Embassy Kathmandu, Nepal – 2014
• Grant Writing Training – US Embassy Kathmandu, Nepal – 2014
PROFESSIONAL PUBLICATIONS
• Author: What is an Internet? January 2, 2010, Tribhuvan University Library Science Students Alumni Association (TULSSAA) Journal
• Author: The distribution of books and other printed materials in Nepal, February 2007, Norway – Hamro Patrika
• Author: Internet as an information resource, January 8, 1998, submitted thesis to the Department of Library Science for fulfillment of Master’s Degree of Library Science course
REFERENCES:
Name Employer Title Email
William C. Middleton Department of State Information Resource Officer ************@*****.***
Ineke Stoneham American Embassy, Kathmandu, Nepal, Information Officer and Spokes Person **********@*****.***
Nicole Chulick American Embassy, Sri Lanka Public Affairs Officer *********@*****.***
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