Manager Sales

EDGAR RIVAS

Florida T: 407-***-**** Email: *************@*****.***

LinkedIn. https://www.linkedin.com/in/edgar-rivas-46661027

BUSINESS MANAGEMENT ACCOUNT LEADERSHIP OPERATIONS MANAGEMENT

Automotive Industry – Industrial Manufacturing – Technical Sales - International Operations – Service Management - Business Development - Transportation - Customer Service – Project Management - P&L Analysis - Dealer/Vendor Relations - Electronic Vibration Analysis - Strategic Planning - New Product Launches - Team Leadership - Incident Investigation - Quality Assurance

International Business and Operations Management Professional, delivering outstanding returns managing operations and executing operational strategies resulting in bottom line profits and organizational excellence. Strong operations leader implementing operational improvements, reducing costs and eliminating waste. Demonstrated excellence optimizing sales processes in fast-pace production environments. A take-charge professional who builds high-performing teams through productivity and collaboration. Proven Account Leader that possesses sound judgment and decision-making skills, as well as creditable leadership defining strategic vision, generating success, and delivering results across the entire organization. Bilingual Spanish/English.

SUCCESSES ACCOMPLISHMENTS RESPONSIBILITIES

Drives growth by managing annual marketing and sales plan, cultivating business relationships with partners and customers. Recruit, develop, motivate, and retain high-quality employees. Collaboratively develop and execute annual operating plan and monitor warranty submissions and rejections.

Increased distribution network size by adding dealers in Puerto Rico and in the Caribbean, thus exceeding Business Development Plan for 2015 -2016. Increased customer focus business approach by improving key performance index by 20 points and reduction of customer’s complaints 35% year over year.

Prepare, implement and monitor employee development plans for a team of over 30 distributor employees. Increase Parts Inventory Rotation from 4.7 to 8.5 by reducing slow moving and eliminating obsolescent parts and increasing sales. Improved service productivity from 65% to 84% using a training gap matrix for identification of weakness and implementation of detailed performance plans for supervisors and technicians.

Led service, administrative and technical support for 12 truck franchises representing five product lines and four proprietary engines, as well as associated customers and fleets located in Florida and Puerto Rico. Achieved brand market penetration of 3.2% over two years compared to national average of 1.8% for same period.

Strengthened relations between OEM product manufacturers and overseas customers to drive sales growth by overcoming cultural and lingual difficulties. Implemented warranty, technical and quality control database linking customers, dealers and manufacturing facilities throughout Central, South and North America.

PROFESSIONAL EXPERIENCES CAREER HISTORY

CUMMINS CARIBBEAN LLC, Puerto Rico, 2014-Dec 2016

*** Cummins Caribbean LLC. Is a direct subsidiary of Cummins INC., leading manufacturer and distributor of Power Plants and Power Generation Equipment.

General Manager

As General Manager of Cummins Caribbean, reported to the Vice President of Operations for the North America DBU. Direct report supervision for Service Manager, HR Generalist, Comptroller, Parts Manager and Business Development Manager to drive the day to day operations and strategies of the distributor, ensuring optimal functions and financial results across the Caribbean.

Guarantee compliance with health, safety and environmental standards. Foster corporate responsibility culture to benefit employees and surrounding communities. Increased compounded gross profit from 29% in 2014 to 35% in 2016 through improved sales mix to lines with better margins. Maintained sales volume during two years of Puerto Rico economic contraction by complementing price with financial and technical services.

EDGAR RIVAS

Florida T: 407-***-**** Email: *************@*****.***

LinkedIn. https://www.linkedin.com/in/edgar-rivas-46661027

CUMMINS POWER SOUTH, Orlando, Florida, 2013-2014

*** Cummins Power South was a mixed capital distributor for Cummins products with 14 branches in Florida and Georgia.

Operations Manager

Improved the ratio of total available time to billed time from 1.42 to 1.35 applying incentives for technicians that achieved objectives. Increased gross sales year-over-year by 44% as result of increased customer base and follow up on customer visit reports.

Established commercial relations and accounts with Lynx Transportation, Orlando, while maintaining key business relationships with large-scale companies including Disney, Honey Transportation and Mears.

SELF-EMPLOYED, Florida, 2012-2013

Automotive Industry Consultant

Supported two business units through implementation of expansion needs processes. Developed and executed personnel recruiting program. Throughput of processes yielded 210+ vehicles undergoing auction purchase to optimal selling conditions per month.

Organized three distinct labor shifts utilizing 32 specialists. Trained, prepared and supervised specialists through project development and implementation stages. Key result achievements during tenure: Reduced vehicle reconditioning cost by 17%. Achieved 66% reduction in customer complaints.

AAMCO OF OVIEDO, Orlando, Florida, 2009-2012

General Manager/Franchise Partner

Prepared creation of automotive project, obtaining financing support, coordinating facility build out and executing implementation. Managed and performed daily sales activities to meet or exceed performance targets, while administering and directing all repair, sales and administrative activities center.

DAIMLER TRUCKS NORTH AMERICA, Orlando, Florida 1998-2009

District Service Manager/International Service Manager

Planned and ensured dealer and distributor compliance with technical training in different areas and on different operating systems of manufactured trucks to reduce customer comebacks by 18%. Investigated and resolved technical problems beyond facility capabilities.

Reduced communication barriers between all parties through establishment of routines linking customers, dealers and manufacturing facilities throughout area of responsibility.

EDUCATION TRAINING CERTIFICATIONS

Bachelor of Business Administration Degree

Universidad Metropolitana, Caracas, Venezuela

Automotive Technology Training

Lincoln Technical Institute, Washington, DC

Quality Improvement Process Instructor Certification

Crosby Quality Institute, Mexico City, Mexico

Service Management Training

University of Wisconsin-Madison, Wisconsin, United States

Failure Investigation and Diagnostics Training

Renault Training Center, Lyon, France

Effective Service Management Training

Honda Motor Company, Tokyo, Japan

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