Account Management

Thomas Francesco Pisegna

*** ******* *** ****** ****, CA 95037

408-***-**** *********@*****.***

SUMMARY

Senior professional with extensive experience building and managing mission critical operations and infrastructures. Areas of expertise encompass selling, executing and leading complex engagements, data center leadership, enterprise and engineering systems management, business continuity/disaster recovery, IT infrastructure planning and migration. Proven knowledge in IT Management, Program Management and in Solution Design and Deal Pursuit. Recognized as a leader who is resourceful, driven, assertive, innovative, a motivator and at all times customer focused. Successful management of complex strategic initiatives across multiple clients. In-depth understanding of the role of technology within both business and engineering contexts. Interact at the C level to articulate technology and business benefits. Directly responsible for $100M+ of new business. Spearheaded the acquisition and implementation of new infrastructure and technology configurations, including SuccessFactors for the City of San Diego, closely working with vendors and the Client to transform the City’s IT Model. EXPERIENCE

CompuCom Systems, Inc.

Senior Solution Director October 2016 - Present

Lead and manage efforts toward signature of large deals

Forge strong relationships and high degree of trust with CIO and direct reports in in the pursuit of ITO deals

Lead and Direct professional teams comprised of sales executives, infrastructure architects, solution strategists, costing analysts, project managers, and operations subject matter experts

Management of opportunity lifecycle from qualification to solution development, SOW development, costing, alignment of pursuit and win strategy through to close

Create technical landscape, assisting clients in implementation and support of technology and improving business processes Atos

Director, Partner Alliances February 2016 – September 2016

Manage Atos Strategic and Go To Market Partnerships

Developed joint partner business plans and sales Go To Market (GTM) strategies in North America

Maintain and promote a strategic vision on Technology and market

Ensure full alignment and adoption of Global alliance initiatives Drove business development pipeline and technology enablement programs that aligned with Siemens financial goals.

Developed business plans, key metrics, and engagement approach for each partner

Forged critical relationships that ensured early adoption of partner technologies and integration into services portfolio Account Director 2011 – 2016

Account Executive with Client responsibility for all Business and IT Management for the City of San Diego

Responsibility for account Growth, P&L, Strategy, Client Relationship Project management and Service Delivery

Responsible for Data Center, Network Services, Service Desk and Managed Client Services to the City of San Diego

Trusted advisor to Client to provide consulting services to drive towards a scalable Target Operating Model including infrastructure configuration, procurement, installation and execution

Provide Vendor Management Leadership to further the Client’s goals in securing Best of Breed products and services

Worked closely with the City of San Diego’s CIO Team to rollout SuccessFactors for the City’s End Users

Led and managed a highly skilled team to provide services to the diverse City departments with over 700 servers running multiple applications including GIS and SAP

Daily interactions with the Client, Vendors and Partners at the CIO level Global Solutions Director 2008 – 2011

Lead and participate in the Deal Teams pursuing large infrastructure outsourcing (ITO) opportunities in North America and Europe

Build and develop a solutions approach to ITO market, providing support and advice to direct and indirect sales and marketing teams

Manage Atos Managed Services portfolio of solutions, including design and regular updates and enhancements to content

Support the overall growth of business revenue

Support direct and indirect sales activities across the business and global partner network

Provide Leadership on sales opportunities and client-facing meetings, presentations and Orals at the “C” Level

Contribute to the development of content for white papers and other publications Siemens

Pre-Sales Executive 2006 – 2008

Work with potential Clients to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution

Provide technical solutions to agreed time frames

Create and deliver technical presentations internally to Executive Management and externally to prospective Clients at the

“C” level

Deliver training on solutions and provide product support to channel partners and internal stakeholders

Create internal design configuration documentation including network diagrams with technical explanations

Build productive relationships internally and externally

Foster teamwork within the Technical Architecture Teams

Perform technical development for solutions as part of a design and development frame work

Comprehend and solution to business drivers and risks

Provide accurate and timely management information, to include - activity reports, bid reviews, project forecasts, KPI’s Adhere to the Company’s Quality and Business Processes Siemens Account Program Director 2004 – 2006

Implemented transformation programs to adapt services to facilitate Client’s business growth

Responsible for business development and operations management services to ITO customers

P&L responsibilities of over $25 million for a strategic Siemens ITO Client in Southern California

Total responsibility for directing delivery of all managed services offerings to the Client

Strategic and day to day Interaction with Client CIO and direct reports

Provide the leadership and mentoring in service and customer management to the delivery organizations

Transformed services and grew revenue through consulting opportunities and technical infrastructure expansion Director, Siemens Silicon Valley Data Center 2000 – 2004

Developed the business plan and procured approvals for a $25 million investment to establish a new Enterprise Hosting Center for Siemens in the Silicon Valley

Directed the design, construction and implementation of the Siemens Silicon Valley Data Center in Newark, CA.

Directly responsible for the P&L, operation, technical, business management and pre-sales of the Siemens Silicon Valley Data Center

Successfully migrated customer infrastructures and operations to the new data center with minimal to no business disruption while in constant communication with the Clients through phased approaches

Recruited and built the management, technical and operations staff

Sponsored and directed the efforts to certify the Data Center for SAS 70, Sarbanes Oxley, ISO, SAP Hosting and Microsoft

Ensured management and technical staff adhered to adopted ITIL standards and sponsored deployment of Six Sigma projects within data center activities

Siemens Manager, IT Engineering 1995 – 2000

Built support organization for the Siemens New Technology Engineering Development community

Led integration of UNIX, NT Engineers and Database Administrators into a unified support team

Defined and maintained client Service Level Agreements

Developed and sold the business case to re-design antiquated critical server and network architecture into a consolidated state of the art infrastructure in support of the Engineering Application Landscape

Developed and sold the business case to build and implement a new data center for the engineering support application, server, and network infrastructure

Reduced cost of operation by consolidating the infrastructure and re-negotiating support contracts

Consulted with the business organization in the design, testing and implementation of the infrastructure to support the deployment of new Enterprise systems

EDUCATION

Loyola University Montreal, Canada

Bachelor of Arts

Institute For Business & Technology San Jose,

CA AA Degree in Computer Science

UC Extension

Santa Cruz, CA Project Management

IBM Poughkeepsie, NY

Management Training

Siemens AG Santa Clara, CA

Management Leadership Development

Received Siemens Awards for new business and leadership in transforming troubled accounts into a referenceable accounts Fluent in English, French and Italian

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