Manager Customer Service
Resume:
Joseph C. Daniels
Troy, VA ***74
Primary Mobile 434-***-****
Alternate Mobile 2-434-***-****
Email: *.******.*@*****.***
EXPERIENCE
June 2012 – Present
H&H Security Services, Inc.
Subject Matter Expert/Security Consultant
Advise and consult on physical and electronic security matters, as it relates to information gathering, identifying and qualifying bids and/or new business opportunities, coordinating efforts with executive, program and project managers, and procurement officers of both commercial and government agencies. Advise executive management on team selection and partnering relations, to provide sound individual human assets or multiple groups of diverse assets to successfully fulfill the client’s and company’s mission. Perform site risk assessments, conduct and participate in conferences and media engagements, related to Public Relations. Active participant in client projects, related to physical and electronic security efforts. Project Manager.
November 2010 – June 2012
MicroAire Surgical Instrument
Information Technology Support Technician
Analyze, monitor, test and support hardware and software thus resolving technical challenges pertaining to local area networks and standalone computing systems. Support internal clients in day-to-day operations via telephonic or physical customer service. Re-engineer legacy systems to mitigate technical issues. Work closely with other team members and vendor contractors to provide expedited and professional assistance to meet MicroAire’s mission.
September 2009 – September 2010
Department of Defense
1st IO Command/Cyber Threat Analysis Center
Intelligence Analyst
Subject Matter Expert/Technical advisor on Intelligence in support of intelligence research, computer network operations (CNO), and information operations. Apply primary application of intelligence principles in concert with practical knowledge of computer networks, security, and software/hardware integration to provide direct technical mission support to assigned area(s). Work is based upon (but not limited to) applicable laws, Executive Orders; National Security Agency (NSA) polices, guidance and procedures; and DOD directives
September 2008 – September 2009
Harding Security Associates – INSCOM (IOC)
Senior GMI Fusion (Counter-Drug) Analyst
In support of the Global War on Terrorism I provide all-source counterdrug analysis in the INSCOM Intelligence Operations Center by; creating actionable products for use by forward deployed customers and other intelligence and law enforcement agencies. I conduct research and develop information papers, PowerPoint presentations, and link-analysis charts to answer timely requests for information. I participate in validating new tools and databases designed for the intelligence community and possess a familiarity with foreign money laundering, threat finance, and foreign powerbroker influence as it relates to various Areas of Operations and Interests. I review reports, technical messages, translations, transcriptions and correlate findings with existing information to ensure accuracy of the target intelligence information. I participate in the facilitation of information exchanges amongst various Intelligence and Law Enforcement Agencies.
January 2008 – August 2008: United States Army/Goodfellow AFB, TX
Signals Intelligence Analyst
35N Re-classification Course - Student
March 2007 – January 2008:
Data Solutions & Technology
GMI Analyst – National Ground Intelligence Center
As a Data Analyst I supported the Anti-Armor Task Force by performing data entry, processing, retrieval and analysis of Scientific & Technological data, as it related to vehicle and weapons systems deployed in Iraq. I conducted open source research and provided advice and guidance on the collection of information via my government counterpart. I queried data repositories (Classified) on a daily basis to provide intelligence on enemy tactics, techniques and procedures and provide basic trend and pattern analysis and identify significant intelligence trends, in support of the Warfighter.
April 2005 to February 2007:
United States Army, HQ, INSCOM (Tour & Reserve Time)
Signals Intelligence Analyst
As a Signals Intelligence Analyst, I was introduced to INSCOM via ATCAE Army Reserves initiatives, utilizing my civilian skill-sets I worked with the Signals Support Computer Network Operations team becoming acquainted with performing Computer Network Operations and Exploitation. As the mission changed I began to work closely with the team leader of STDA (ICN) to integrate analytic processes and to implement technology and target forecasting; worked as a liaison between DOD and other national-level agencies to coordinate efforts, satisfy national-level requirements, and facilitate information exchanges. I performed collection management and assisted in the production of combat, strategic, and tactical intelligence reports.
Above are relatively 10 years of recent experience, below information encompassing 10+ years of experience.
September 2004 to April 2006
IMTAS, Inc. – FBI HQ Washington, DC
Technical Task Manager
May 2004 to September 2004:
Arete Enterprises, Inc – FBI Academy Quantico, VA
Network Engineer
January 2003 to May 2004:
United States Army – (Forward Deployed - Iraq)
Military Intelligence
September 2003 to January 2004:
Department of Homeland Security (TSA) – Dulles, VA
Physical Security Screener
September 1996 to April 2002:
Derwent Information, Americas – Alexandria, VA
Senior IT and Operations Manager
July 1995 to September 1996:
MetroCall, Inc.
Manager, Information Systems
June 1988 to July 1995:
United States Department of the Interior (BOM)
Computer Specialist (GS 11)
Travel – (DEPLOYABLE)
U.S. Army Protected Veteran
Translated Military to Civilian Skills:
Classified Information and Materials Security
Electronic Data Security
Electronic Device/System Installation/Repair
Intelligence Analysis
Language Translating/Interpreting Techniques
Message Traffic Analysis
Proofreading/Editing
Surveillance Techniques
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