Charles D. Jones

***** ****** ****

Residence: 302-***-****

Millsboro, DE 19966

E-mail: acy1nq@r.postjobfree.com

OBJECTIVE

A corporate sales position requiring account management skills and customer relationship building; utilizing effective communication skills, leadership ability, and professionalism to directly impact your company’s performance and success.

BACKGROUND SUMMARY

Over 25 years of demonstrated expertise in many areas of sales, marketing and customer operations:

Vice President Sales & Marketing

Sr. Regional Sales Manager

Regional Sales Manager

Contract Administration / Analysis

Wholesaler / Corporate Account Management

Rebate Analysis

Inside Corporate Sales Representative

PROFESSIONAL EXPERIENCE AND SELECTED ACCOMPLISHMENTS

New Generation Sales Group

Vice President Sales & Marketing “Part Owner”

2010-2017

NGSG is a premier Lead Generation Company for the Hospitality Industry. Working with companies like Marriott, Hilton, Hyatt, Independent Hotel & Resort properties, CVB’s and all of the Great Wolf Lodge properties throughout the country. Created and managed a talented sales team of 13 individuals in a call office in Frankford, DE. Revenue created and maintained $400,000 – 600,000 per year.

Responsibilities:

Proactively creating and managing relationships with Management Companies

Sales calls/presentations to Directors of Sales & Marketing at the Property Level

Sales calls/presentations to Vice Presidents of Sales & Marketing at the Property Level and Management Company Level

Manage the day to day Operations

Attend Trade Shows

Training sales reps

The Knowland Group, Inc. 2007-2010

Sr. Regional Sales Manager

As the Sr. Regional Sales Managers I established and maintained direct relationships with clients, selling business development software and reader board services to hotels across the Continental U.S. looking to increase their group booking sales. There was a combination of responding to incoming leads, cold calling, web presentations and on-line demos displaying our software capabilities to Hotel General Managers (GM’s) & Director of Sales (DOS).

Responsibilities:

Showcased company software using GoToMeeting.com to present as an optimal solution to increase hotel bookings on the group side

Followed up with potential clients after demos within 48 hours to set up annual contracts & subscriptions

Assisted clients with suggesting the best solution to fit the needs of their hotel

Worked along with the Customer Support team to follow up on warm sales leads

Updated all sales prospecting notes and sales activities into company CRM

Kept track of all current appointments and set up sales contracts for each hotel property

Worked with VP of sales to close larger deals at the management company level

Responsible for $1.5MM in new revenue for the company during my tenure.

Aerobiology Laboratory Associates Inc.

2006 – 2007

Regional Sales Manager

Developed sales and service strategies to maintain and expand the customer base by retaining and penetrating new and existing accounts, with particular focus on “Fortune 500” companies. Additional emphasis placed on continued education of the customer base relating to services available to enhance business opportunities.

In addition to these primary responsibilities, duties included working multiple trade shows and sales meetings in the Northeast and Southeast regions.

Coordinated sales activity for assigned accounts with the field sales organization to assure maximum revenue.

Developed customer service procedures when necessary to anticipate and respond to specific customer requirements.

Endo Pharmaceuticals Inc. – Chadds Ford, PA

Contract Analysis / Inside Corporate Sales Rep

1999 – 2006

Responsible for managing Corporate, Retail, and Wholesale accounts with respect to contract sales performance and compliance; enhancing and maintaining customer relationships based on teamwork and mutual goals. Responsible for financial benefit analysis of potential customers, including bid preparations in accordance with company policies, Sarbanes Oxley compliance requirements, and customer specifications.

Charles D. Jones, Page Two

Corporate Sales – Participated in customer visits, and assisted directly with presenting and negotiating sales materials en route to both parties entering into a contractual relationship.

Created and developed new contract (e-commerce) warehouse program using Windows software, enabling users the ability to access all parts of an agreement “on line” through various inputted “links”. This directly impacted the Contracts Department, in addition to making important sections of all contractual documents available to other company departments from their work stations.

Represented Endo Pharmaceuticals at multiple product trade shows conducted nationwide, managing the Company’s sales booth distributing company materials, and performing product demonstrations.

Liaison to the cross functional departments including Finance, National Accounts, Legal, and Customer Service, communicating many aspects of the contracting and rebate payment processes for timely and accurate delivery of pricing agreements and payments to customers.

Analyze contractual performance ensuring accurate and timely contract and rebate payments. Analysis included review of process specifications and customer compliance, advising management of contractual rights and obligations.

Accurately record, manage, and analyze pricing and discount offers through SAP, ensuring proper accruals and payment of pricing and discounts, while also maintaining the terms of each agreement, along with its historical performance.

DuPont Pharmaceuticals Company, Wilmington, DE 1996 - 1999

Contract Administrator

Operations position responsible for Bid Agreement requests within specified deadlines, with major group purchasing organizations (GPOs).

Participation in contract review meetings, representing customer services, within the Supply Chain Operations (SCO) department.

Frequent verbal and written communication with Legal Department, National Account Executives, Pharmacy Directors, Product Management and Senior Executives.

Bid summary preparation and input of bid parameters into the Legal Contract Management System (LCMS) for all bids and finalized contracts.

Participated in Bid Review Task Force meetings, streamlining the formal bid process, ensuring proper department responsibilities were represented, and signature authority was incorporated according to the level of each pricing offer.

Management of contract terms, pricing and group memberships.

Processing of quarterly rebate/administration fees, along with quarterly reporting.

Recipient of DuPont Pharmaceutical’s highest award (Summit Award)

Charles D. Jones, Page Three

EDUCATION

Wilmington College, Wilmington, DE

Currently enrolled in Associate Degree Program. 2005

Delaware Tech, Wilmington, DE 1998

ADDITIONAL SKILLS

SAP – Endo Pharmaceuticals Inc.

Master File Maintenance (BPCS) – DuPont Pharmaceuticals Inc.

Legal Contract Management System (LCMS) – DuPont Pharmaceuticals Inc.

Computer Applications (SAP/Windows 97/Word/Excel/Power Point)

Customer Service Seminars and Workshops

Sales Force (CRM)

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