Customer Service Technical Support

STEVEN KARABINCHAK

** **** ****** ******, ** **820 732-***-**** *****************@****.***

Technical Support/Help Desk Specialist

Results-driven, dedicated IT professional with extensive experience in administering network support, maintaining hardware/software, training clients in technology, and providing superior customer service for all technical problems. Demonstrated experience in evaluating, identifying, troubleshooting, and resolving remote/on-site user technical issues while successfully training all users on any changes in technology, including software application upgrades. Capable of initiating and implementing system/process improvements that increase productivity and efficiency. Exemplary interpersonal skills used in interacting with internal/external stakeholders, associates, senior leaders, vendors, and clients.

Areas of Strength

Network Maintenance

Hardware Support

Software Maintenance

Remote Support

Policies & Procedures

Microsoft Windows

Customer Service

Process Improvement

Communications

Professional Experience

Tri-Form Construction, Inc., Metuchen, NJ 2008 – Present

Computer Service Technician

Support all aspects of technical operations, including implementation, installation, integration, maintenance, troubleshooting, and repair of company’s network, hardware, software, and technical devices. Ensure network security by conducting security scans and patching any issues. Maintain PCs by setting up clients with automatic daily backup, virus scans, and other features. Provide superior customer service by assisting clients in troubleshooting and repairing computer systems. Administer remote support using TeamViewer, LogMein, AnyDesk, and EdgeRunner. Improve operational efficiency by diagnosing and troubleshooting computer hardware module failures from multiple manufacturers, including Dell, HP, and Apple, and by diagnosing and troubleshooting local/network desktop printers and multifunction printers from multiple vendors. Configure, monitor, and maintain email applications (Thunderbird) and virus protection software. Perform non-warranty hardware repairs and maintenance, including hard drive upgrades and RAM and video card installations. Provide telephone and desk side support to clients/end-users, troubleshooting hardware and software issues. Train end-users as necessary, including on MS Office Suite. Install, upgrade, configure, and deploy Windows 7. Complete other support tasks, including setting up wireless systems and converting files.

Accomplishments:

Implemented back-up policy for computers.

Installed Kip 3100 (wide format printer) to network and instructed staff on operating Kip 3100.

Integrated computers with wireless phone system, remote sites with main servers, and CCTV with remote access.

Self-Employed (Confidential Client), NJ 2007 – 2008

Technical Consultant

Upgraded client’s primary domain controller. Copied user accounts and data from old server to new rack-mounted server. Managed licenses with Citrix and DBZ.

Accomplishment:

Relocated off-site third-party managed server to in-house on another rack mount.

Education & Training

Bachelor of Science, Network & Communications Management,

DeVry University, North Brunswick, NJ 2008

Dean’s List

Coursework: UNIX in the Network; LAN Technology with Lab;

WAN Technology; Voice Communications with Lab; System Administration

Completed 130 Training Hours in LAN/WAN Technologies;

Data Communication; Voice Communication; Network Topology Structures.

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