Customer Service Microsoft Office

Patrick Stephens

**** *. ********* ****

Dallas, Texas 75241

Cell 325-***-****

Email: *******@*****.***

A highly experienced and enthusiastic telecommunications student who is very skilled, hard working, and do anything to reach and exceed the company goals.

Summary of Qualifications

Able to handle multiple tasks and project simultaneously.

Readily accepts challenges. Meet or exceed all goals.

Proactive Motivated. Goal-Oriented. Problem solver.

Quickly absorb and retain new information and procedures.

Excellent people skills and also creative thinker.

Technical Skills

Building/Upgrading Desktops & Laptops; Windows & IOS; Microsoft Office; Ticketing Systems; Mobile Devices; VPN; Citrix; Internet Explorer & Safari; IP Phones; Rightfax; Adobe; Entry Level Networking

Professional Experience

W&E Communication 9/2014-10/2016

Field Technician (Time Warner & Comcast)

Provide customer service over the phone and help clients with any issues they might have with their equipment.

Setting up Cable and internet service for resident & commercial clients.

Running CAT5/Coaxial cable in needed areas within a building or residents.

Receiving dispatches through a ticket system or a mobile device.

Bank of America, Dallas, Texas 1/2008-6/2014

Help Desk Analysis II

Provide customer service over the phone and help clients with any issues they might have.

Mapping printers, network drives, and configuring email address for the users.

Installing and uninstalling software they might need or don’t need for their job function.

Setting up dispatches for any issues we are unable to fix.

National Bankruptcy (Brice, Wernick, & Lendon) Dallas, Texas 2/2007-11/2007

Technology

Migrate email from GroupWise to Microsoft Outlook 2003.

Setting up new users passwords, configure email & printers, software uploads & downloads, and peripherals.

Answering calls/email and created trouble tickets for every incident.

User support & customer service; Provide customer service over the phone, remotely, or assist in person.

CompUSA, Dallas, Texas 3/2006 - 2/2007

Tech Services

Interact with technician over the phone with software, hardware, & peripherals issues.

Document all data in a excel spreadsheet, word document, and organizing any incoming paper work.

Scheduling any onsite events, handling customer complaints, & payment approval for any dispatches.

Able to read a map and provide technician with proper directions.

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Salary Requirement References

$18hr or neg. (Submit upon request)

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