Customer Service Manager

Diane M. Chatel

** ****** ******, ******, ** ****9

Cell: 413-***-**** – Email: *****.******@*****.***

PROFESSIONAL PROFILE:

Extensive experience with customer service in all positions throughout my career, including as an employee, manager, independent contractor and business owner

CORE QUALIFICATIONS:

EMPLOYMENT HISTORY:

Oct 2009-Nov. 2016

May 2012 - Present

February 2009-Present

Customer focus and engagement to ensure their needs are met

Respectful, professional communication in timely manner

Composure in all situations and interactions, working towards successful resolution of any issues

Wilbraham Self Storage

Wilbraham, MA 01095

Operations/Office Manager

Responsibilities include rental procedures, maintenance of units, accounts payable, accounts receivable, billing, collections and the use of QuickBooks.

Davaco, Inc.

Customer Service Coordinator

Assists in coordination of merchandising projects by communicating with clients to coordinate/confirm scheduling, and maintains documentation of all communication

Independent Contractor

Process payroll, remittance of tax payments, electronic filing of Federal and State tax forms, resolve previous problems with filings and provide computerized bookkeeping services for various clients with the usage of QuickBooks.

June 2008-February 2009

May 2004 – June 2008

Johnson Acoustics, Inc.

West Springfield, MA 01089

Office Manager

Responsibilities included payroll, accounts payable, accounts receivables, AIA billing, time and material billing, internet communications, tax reporting, union calculations and disbursements and various accounting support.

Extensive usage of Maxwell accounting software.

Sodexho/Mass Mutual

Springfield, MA 01111

Admin/Bookkeeper - Customer Service

Catering /Food Service

Direct multiple departments to supply client catering needs.

Process orders and issue daily traffic sheets.

Responsible for maintaining all special catering requirements.

Provide personalized customer service.

Perform client billing, accounts payable and transmittals to home office.

1998 – 2004

Granite Wholesalers

Monson, MA 01057

Office Manager /CAD Drafter

Front office receptionist.

Responsible for all financial matters, accounts receivable,

payable, payroll, invoicing, computerized accounting, financial statements and

year-end tax returns.

Utilized Microsoft Office, QuickBooks, Quicken, Microsoft Money, printers,

plotters, computer networking, faxing and all aspects of the internet.

Performed computerized drafting using Autocad to produce layouts and

Submittals for architectural approval for the construction industry.

Processed incoming and outgoing orders with extensive client contact.

1987 - 1998

Self -Employed

Owned and operated Eastern States Escort Service.

Dispatching and scheduling of drivers and vehicles to escort oversize loads locally and cross country.

Provided extensive customer service and reservations to assure on-time delivery and safety.

Owned and independently managed all operations of three video stores,

convenience store, and restaurant.

Organized junkets for casinos in Atlantic City, NJ and escorted passengers.

1984 - 1987

Stephen Chiacchia, CPA

Palmer, MA 01069

Secretary

Front desk receptionist. Scheduled appointments with clients.

Processed confidential client information in regard to their financial situations.

Prepared weekly payroll, quarterly and year-end payroll returns, financial

statements and yearly tax returns.

EDUCATION:

1986, 1987

STCC

Springfield, MA

Accounting I and Accounting II

REFERENCES:

Carol Lafountain - Personal and Professional - 413-***-****

John Belanger - Personal and Professional - 603-***-****

Paul Bacon - Personal – 413-***-****

Michael Erricolo – Previous Employer – 413-***-****

Contact this candidate