Customer Service Medical Assistant

**** ********** ***** *******, **

P: 919-***-****

*********@*****.***

Ophelia King

Professional Summary

To secure a position that offers an opportunity for professional growth

Skills

●Ability to type 5000 key strokes per hour and 50 wpm

●Proficient in scheduling and appointments and ability to answer multiple phone lines

●Exceptional customer service, communication and interpersonal skills

●Proficient in MS Office suite, EPIC EHR software, STARLIMS and COPIA Laboratory Information Management Systems

●Proficient in Healthcare procedures including but not limited to: Patch testing, Phlebotomy, Injections, EKG’s and Vitals

Experience

Clinical Lab Specimen Processing Technician Dec 2014 Oct 2015

Sequenom Centers for Molecular Medicine Morrisville, NC

●Accurately enter data into the Laboratory Information Management System

●Prepare and organize written data, reports, and other documents

●Responsible for the presorting, pickup and delivery of processed specimens to the laboratory, centrifugation and aliquoting

●Prepare samples using automated or fixed volume measuring devices with licensed personnel supervision

●Adhere to quality control guidelines to ensure integrity of laboratory specimens and accurate data entry

●Monitor and maintain consumable inventory and Unpack, record and store reagents and supplies

Certified Home Health Aide Sep 2013 Feb 2014

J&K Healthcare New Rochelle, NY

●Assisted patient with all activities of daily living including hygiene and oral care

●Scheduled and transported patient to and from doctor's appointment

●Administered patient medication including insulin injections, and eye drops

Home Health Aide - Private Duty May 2010 Jun 2013

Palevsky Family Manhattan, NY

●Provided walking assistance to patient while patient used a walker

●Ensured patient engagement in daily exercise to promote blood circulation and

strengthen joints

●Prepared patient meals according to dietary restrictions

Quality Assurance Analyst Sep 2008 May 2010

ACS - Humana Raleigh, NC

●Audit CSRs according to Humana guidelines and procedures

●Coached call center representatives and supervisors on ways to increase team

scores and lower the duration of calls

●Completed calibration sessions with Humana to ensure that the client and the

auditors continued to grade proficiently

Customer Service Representative Sep 2007 Sep 2008

ACS - Humana Raleigh, NC

●Answered inbound calls from Humana Medicare members

●Provided copayment, coinsurance, and premium amounts to members

●Provided prescription and medical claims and benefits according to the members'

plan

●Documented call reason and resolution

Education

Pre – Nursing - 2015

Wake Technical Community College Raleigh, NC

3.6 GPA

Clinical Medical Assistant - 2014

Hostos Community College Bronx, NY

Certified Medical Assistant (2014) - Accrediting Agency: NCCT

CPR/BLS Certified (2013) - Accrediting Agency: American Heart Association

Certified Home Health Aide - 2013

Big Apple Training Bronx, NY

High School Diploma - 2004

Linden High School Linden, NJ

International Baccalaureate Program

National Honors Society

3.6 GPA

Volunteer

Medical Assistant Volunteer

Urban Ministries - Raleigh, NC

Oct 2014 – May 2015

●Perform patient check in using EPIC EHR software and obtain chief complaint from patient at time of visit

●Obtaining patient vitals including blood pressure, blood glucose, height and weight

●Shadow on staff Nurse giving Immunizations and vaccines

Intern

Medical Assistant Intern

Bronx Park Medical Pavilion - Bronx, NY

Jan 2014 - Feb 2014

●Performed front desk tasks including checking patients in, scheduling and confirming appointments, answering phone calls, faxing referrals etc.

●Obtained and recorded vitals including blood pressure, temperature, and pulse

●Conducted clinical procedures including EKG’s, phlebotomy, and Injection

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