Summary

IT Trainer & Instructional Designer with Business and Data Analysis background. I bring a broad and diverse skillset in both IT and Business, with a passion for delivering training and building courseware.

Online Traffic School 04/2016 – current

Full stack Instructional Design and Web Developer for a re-envision of a multi-State online Traffic School to enable multi-channel mobile consumer delivery and content licensing through channel partners. I brought a Consultative and Collaborative approach to the course redesign. Learner-centered material development focused on Active Learning while focused on the objectives and performance measures set by Government. The full-stack redesign resides in Google AppEngine and includes a customized Wordpress (PHP) framework on MySQL, with an HTML5 and CSS3 front-end using jQuery, AngularJS and Modernizr.

Vecellio Group, Business Analyst 10/2015 – 04/2016

I supported the rollout of E1 modules to the HR group and developed daily reporting and dashboards. I also supported the daily ETL between a SQL Server and AS400 for payroll, equipment billing, and production reporting through monitoring and break-fix.

●Technical and functional support for Oracle/EnterpriseOne HCM data.

●Developed OneView Reporting on Sales and Equipment Preventive Maintenance.

●Lead security manager for user accounts in Active Directory and EnterpriseOne.

TBC Corporation, Manager, Product Master Data 3/2012 – 10/2015

I translated business requirements to IT with a focus on moving goods for wholesale and retail sales. In this role I relied heavily on SQL, MS Access, and Excel to manage the ETL of legacy data.

●Functional management of article data, sales assortments, purchase info records, vendor data, customer data, equipment data, site data, and custom Z tables for the retail POS

●Managed the daily ETL from 3 legacy systems to SAP using MS SQL Server 2012/Cransoft and SAP LSMWs.

●Provided Business Analysis and SDLC oversight for internal and customer-facing applications.

●Provided daily support to SAP SD, MM, WM, HCM, and ABAP teams through data validation and maintenance.

●Provide daily support for SAP Purchase Orders, Work Orders, Sales Orders, Pricing Conditions,

●Reduced legacy ERP to SAP article creation workflow time using MS SQL Server 2012 and Cransoft ETL processes.

●Created Sharepoint workflows for SAP ETL job tracking and prioritization.

●Supervised and trained 3 direct reports using MS Access and Excel to build article validation and error reporting for article data remediation.

●Established vendor cross references and customer cross reference for EDI in SAP using customer info records.

●Provided SAP training to business users in Purchasing, Sales Support, Warehouse Management, and Helpdesk.

●Created SAP MDM, MM, and WM reporting for business users.

Ex Officio Partners, LLC, IT Consultant 1/2008 - 3/2012

As a contractor, I provided Private Club clients with:

●Managed services including Exchange email and networking

●Installed and managed telephony using Cisco VoIP

●Administration of MS Small Business Server, Server 2008, Exchange, and Active Directory

●Management of custom software development in .NET using local and offshore vendors

●Surveillance equipment support

●End user Helpdesk, and onsite break-fix

●Business continuity and Disaster Recovery

Child & Family Connections, Inc. IT & MIS Director 2/2006 – 6/2008

With a small team of analysts, developed financial reporting to help turn around the non-profit that served Palm Beach County’s child welfare program for adoptions and foster care:

●We built business intelligence on MS SQL Server 2003 and Crystal Reports to profile costly service patterns in order to reverse a $3M deficit - 10% of revenue.

●Reduced annual IT costs $250K by insourcing all support for Email, desktop support, networking and telecom services to support the organization's 150 users.

●Deployed MPLS circuits to link 4 remote sites across Palm Beach County.

●Deployed and trained all users on Florida Safe Families Network.

●Maintained MS Server 2003 and 2008, SQL Server 2003, Exchange, and Active Directory for all enterprise users

Virginia College, LLC, Director of Distance Education 7/2000 – 10/2005

I managed the launch and operations of an online campus.

●Extensive experience with Learning/Course Management Systems including WebCT, Blackboard, ArsDigita Community Server, and Moodle

●Lead Curriculum Developer and Instructional Designer for hundreds of courses.

●Set and managed UDL and quality controls for broad and diverse groups of learners.

●Extensive content authoring experience with Premiere, Photoshop, Camtasia.

●Managed conversion of LMS from WebCT to Blackboard including all learning objects, faculty and student training, and Helpdesk support materials.

●Designed and managed a student lifecycle measurement system in .NET and SQL to track pre-sales through graduated.

●Developed a Balanced Scorecard leading indicator measurement using inferential data on user activity for predictive analysis to increase student retention.

●Served as ACICS Distance Education evaluator (2004-5) for new program and renewal accreditation applications.

University of Memphis & Santa Fe Community College, Instructional Designer & IT Trainer 8/1996 – 6/2000

As a grad student researching UX and UI design and faculty trainer, I focused on developing online instructional materials and data gathering techniques to measure student performance.

●Built and managed databases for faculty in FoxPro and Access

●Developed UIs for dozens of educational websites using HTML, JavaScript, and Flash

●Taught faculty to digitize class material and record audio and video

US Army, Personnel Command Center, Casualty Assistance Operations Officer 8/1993 – 8/2002

Junior field officer responsible for

●Designing, developing, and measuring the results of training scenarios on IBM DB2 for the SIDPERS II and III division personnel management systems.

●Training recruits in basic soldiering skills including marksmanship, physical fitness, and software applications

Education

University of Florida Ed.S. in Educational Technology 2000

University of Memphis M.A. in English/Linguistics 1997

University of Florida B.A. English 1993

Languages: English & Spanish

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