Customer Service Technical Support

Location:

Atlanta, GA

Salary:

21.00

Posted:

February 28, 2017

Contact this candidate

Resume:

Ramsey Marshall

240-***-**** ****************@*****.***

Objective

I’m a IT Technical Specialist with a vast knowledge of web applications, software and framework seeking to assist clients in all troubleshooting endeavors. Highly effective Customer Service Representative with a varied background in tech seeking a challenging IT Technical Support Specialist position.

Education

A+

Network + training 40 hours

Java Training 20

Security + 50 hours

Skills & Abilities

Management of servers: 2003- 08

oServer updates

oServer Backups

oAD Management

oPrinter server

oVirtual server management.

Stander office Equipment

Cisco VoIP Phones

oAvaya Phones

oVideo\web conferencing.

oAV equipment management

oIT Equipment Management \ and lease returns

oIT Projects (office moved, New IT procedures and documents, and hardware and software roll outs)

oIT Crisis management

oTier 1 \ Tier 2 helpdesk support\ Troubleshooting

o Tier 1 \ Tier 2 Desktop support\ Troubleshooting

oWindows XP/7/8/10

oMac 0S

oAndroid OS

oHP/Lenovo/Dell/

oSophos Anti-virus

oHeat Ticket\Foot Prints

oDHCP/DNS Proficient

oExchange Management

oMicrosoft Office 2003-365

oFTP Site management

Experience

IT SUPPORT TEIR 2 CDS 04/10/2014 – CURRENT

Issued license codes to new and existing customers. Providedl IT

support to company personnel . Resolved customer complaints and concerns

with strong verbal and negotiation skills. Displayed courtesy and strong

interpersonal skills with all customer interactions. Maintained composure and

patience in face of difficult customer situations. Processed an average

of132 inbound and outbound technical support calls. Referred difficult issues

to upper management while maintaining positive rapport with customer.

Informed customers about issue resolution progress. Provided thorough

support and problem resolution for customers. Provided thorough support

and problem resolution for customers. Assisted with lead generation.

Assisted customers with technical issues via email, live chat and telephone.

Responded to customer service emails in a timely and effective manner.

Developed and maintained positive customer relationships. Researched,

resolved and followed up on customer issues. Worked with customer service

supervisor to resolve customer concerns. Diligently followed up with

customers about existing orders. years of experience in Internet services.

IT SUPPORT TECH KETCHUM PR 09/15/2011 – 04/10/2014

Issued license codes to new and existing customers. Provided IT

support to company personnel. Resolved customer complaints and concerns