Customer Service Sales

Sairah. K. Mourshid

Gender: Female

Marital Status: Married

Nationality: Syrian

Date of Birth: 1973

Visa: Residence

Driving License: yes

ACADEMIC QUALIFICATIONS

MOH licensed (ministry of Health)

DHA licensed (Dubai Health Authority)

Bachelor Degree in Pharmaceutical Sciences 1996 (Damascus university)

AREAS OF EXPERTISE

Dispensing medication.

Clinical expertise.

Sales qualification.

Commercial awareness.

Administration.

Health promotion.

Customer service.

Management of medicines.

PERSONAL SUMMARY

A motivated pharmacist with a real passion for healthcare and the ability to develop and grow a pharmacy business.

Experienced in maintaining administrative records such as pharmacy files / patient profiles and providing excellent customer care by accurately dispensing prescribed medications by calculating, weighing, measuring, and mixing ingredients.

Able to advise patients on medication brands, medication storage, medical equipment and health-care supplies.

Language proficiency

Arabic (Mother language)

English (Excellent)

PERSONAL SKILLS

Attention to detail.

Customer facing skills.

First Aid qualified.

Achieving goals.

WORK EXPERIENCE

PHARMACIST

Bin Sina Pharmacy (Grand Buhaira). Sharjah - UAE May 2013 -December 2016

Duties:

Achieve the highest target of total sales (Medicines and skin cares) and highest profit margin on sales.

Checking prescriptions for errors & making sure they are appropriate for patients.

Accurately dispensing drugs to patients according to a doctors’ prescriptions, and mainly the insurance prescriptions.

Communicating with customers sympathetically and supportively.

Maintaining pharmaceutical stock, creating inventories and ordering more drugs.

Advising and guiding patients according to their conditions.

Excellent experience in dispensing, submitting insurance prescriptions, and solving approval issues.

Excellent experience in skin care products selling and cross selling, and advising patients with the best skin care solutions.

PHARMACIST

My own Pharmacy. Damascus - Syria 1998-2012

Responsible for the day to day running of my own Pharmacy. Providing a professional sympathetic and supportive service to patients and identifying the right healthcare solution to meet their needs.

Duties:

Accurately dispensing drugs to patients according to a doctors’ prescription.

Checking prescriptions for errors & making sure they are appropriate for patients.

Measuring, packaging, labelling and recording medications issued to patients.

Instructing patients on how to use medications, possible side effects and storage.

Contacting and working closely with other healthcare professionals.

Answering questions from patients about medicines.

Ensuring the accuracy of all prescriptions, products and services supplied.

Training and supervise Pharmacy Assistants.

Communicating with customers sympathetically and supportively.

Giving private consultations when required.

Maintaining pharmaceutical stock, creating inventories and ordering more drugs.

KEY SKILLS AND COMPETENCIES

Keeping up to date with developments in the pharmaceutical industry.

Experience of providing medicines management support to GP practices.

Experience of participating in clinical pharmaceutical research.

Able to provide quality face to face customer interaction.

Full understanding of various drugs and how they react in humans and with each other.

Achieving the highest sales targets.

Very wide experience in cosmetics and supplements.

References & Certificates are available upon request

Phone: +971-**-******* E-mail: *****.********@*******.***

Home address: Ajman UAE

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