Management Manager

NOUMAN QURESHI Phone: 647-***-****

*** ******** **** **** *****: ********@*****.***

Ajax

Ontario L1Z 0K7

Canada

Objective

To be part of a progressive company as a Deployment Specialist and to contribute my

varied IT skills, knowledge and expertise as well as enhancing the growth of the company.

Skills

Technical skills

Release and deployments coordination

Software code deployment

Release scheduling

Release packaging

Change Management

Problem Management

UNIX / Linux

GIT (SCM –VCS)

Jenkins (CI)

MS Office Suite

Documentation

Soft skills:

Adaptable and a team player

Analytical and detail oriented

Excellent communication and interpersonal skills

Professional Experience

Release and Deployment Analyst June 2011-August 2016

Broadridge Financial Solutions

Toronto, Ontario

Coordination of release and deployments across various IT departments such as BA, QA, Account Management teams, Pre-Production and Production clients.

Preparation and deployment of Dataphile suite of business applications and upgrades to the internal test sites BA, QA and Demo as well as to the preproduction and production environments.

Identifying any dependent code versions (or code versions discrepancies) using Roundtable (Progress OpenEdge Software) Version Control System and coordinating with development to deploy accurate versions.

Using RCdeploy tool to promote (from test to internal and/or production environment) and distribute code versions to internal or production environments.

Compiling promoted codes and verifying compile logs. Transferring compiled codes to client sites and verifying versions on sites using RCutils tool.

Deployment of software releases and service packs (SP) to production client environments.

Troubleshooting any post-implementation issues

Analyzing error logs of internal as well as production environment deployments

Creating, uploading and activating builds for desktops using OpenEdge Webclient application tools

Resolving technical issues following deployment and changes including troubleshooting desktop application errors

Implementing phased roll-out of mobile web application deployments (Javascripts and HTML codes) to external clients

Updating and customizing already developed bash scripts for process deployment

Submitting and implementing CAB (Change Approval Board) tickets as part of the change management procedures and policies.

Planning weekly deployment plans and updating intranet website accordingly

Updating team documentation with accurate deployment procedures

Training of new members of the deployment team

Operations Support Analyst January 2010-May 2011

Broadridge Financial Solutions

Toronto, Ontario

Performing data transfer applications – FTP and NDM processes

Creating and modifying datasets on mainframe

Providing support to clients, management and staff

Incidence management

Ensuring SLA compliancy

Training and supervision of junior staff

Creating and maintaining process documentation

Lead Operations Analyst August 1999 – July 2009

INTEC Billing Canada

Markham, Ontario

Providing client support in a multi-system Data Centre environment

Analyzing job logs for successful completion of job

Resolution of software and hardware problems and where necessary in co-ordination with developers or system administrators

Administering and issuing User ID’s and security passwords

Logging and assigning production and network problem tickets in BMC Remedy

Ensuring system availability and SLA (Service Level Agreement) compliancy

Troubleshooting

Monitoring device failures and alerts on the Proactive Net Alarm Monitor

Monitoring AIX and Window backup status from Veritas Netbackup

Autosys Operations: Force starting jobs, placing jobs on ice and off ice as per client requests

Escalating any LAN/WAN issues to the IT Infrastructure team

Saving and Restoring objects(files and libraries) using BRMS on the AS400

Performing tape management procedures on the UNIX system using Tivoli Storage Manager (TSM) for adding and removing tapes

Maintaining network infrastructure connectivity

Education:

Degree

Bachelor of Engineering (B.Eng)

University of Toronto (accredited)

Courses

UNIX

AS400

SAP Portal Administration

References: Available upon request

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