ROCHELLE ANDAYA EDROZO

**B Bessang Pass Road Veterans Village

Brgy. Holy Spirit Luzon Ave. Quezon City

Email Address: acy1d2@r.postjobfree.com

Contact No.: +639*********

OBJECTIVE:

To be able to practice in an organisation that would help me to maximise my knowledge and skills in my chosen fields of specialisation.

WORK EXPERIENCE:

Employer: Resorts World Genting

Genting Highlands Resort, 69000 Genting highlands

Pahang Darul Makmur, Malaysia

Casino Dealer - Sept. 2013 – Aug. 2016

Games: Roulette, Tai Sai, baccarat, black-jack, pontoon.

Mini-dice, french boule.

Duties and Responsibilities

Casino dealers operate live table games in casinos and other legal gambling facilities. Players at their tables participate in betting games of chance.

Pass cards or other gaming play items to players.

Analyse each player's hand to figure out who won.

Responsible for dispensing the payout in money or chips.

Ensure accurate dispensing of money.

Confirm the bet with a floor manager or pit boss.

Good Customer Service.

Security - Verify amounts with pit bosses when players exchange cash for chips when seated at the table.

Employer: Ezdan Hotel and Suites

Doha, Qatar

Bellman - February 06, 2012 – February 10, 2013

Duties and Responsibilities

Greet the guest by using the customer’s name when addressing them.

Transporting the luggage from the car to the hotel room and back.

Accompanies the guest to the room, pulling the luggage on a rack.

Remain in the lobby to assist with guest arrivals, open the doors of arriving guest and call taxis when necessary.

Help other departments when the hotel is busy or housekeeping and maintenance crews are short-handed.

Perform other duties, like deliver documents or packages to the hotel rooms.

Employer: Edsa Shangri-La Hotel

Ortigas Mandaluyong City, Manila Philippines

Bellman - July 2010 – December 2011

Duties and Responsibilities

Greet the guest when they arrive and idea identifying them.

Calling taxis and opening doors for the guest.

Direct them to the check-in desk.

Escort the guest and carry the customer’s baggage from the car to the hotel room and back.

Educate guest on the contents and features of the hotel rooms.

Store guest’s luggage after they have checked out if they are not leaving immediately as well as arrange for local transportation when requested.

Employer: CBM Araneta Coliseum

Araneta Center Cubao, Quezon City Philippines

Customer Service Assistant - Jan. 05, 2005 – Feb. 02, 2008

Duties and Responsibilities

Greet all clients in a professional manner with a smile.

Handle and resolve customer complaints, obtaining and evaluating all relevant to handle inquiries.

Follow up with customers to ensure high-level satisfaction and determining future requirements.

Employer: UNIPROM INC. Araneta Coliseum

Araneta Center Cubao, Quezon City Philippines

Customer Service Crew - August 01, 2004 – December 06, 2004

Duties and Responsibilities

Greet all clients in a professional manner with a smile. Welcome customer for inquires.

Resolves customer requests, questions and complaints.

Ensure that the facilities are thoroughly cleaned.

Provide the customer a good and comfortable environment.

SEMINARS ATTENDED:

Health Education Orientation Seminar - Edsa Shangri-La Hotel

Ortigas Mandaluyong City, Manila - Philippines

July 26, 2010

Enhancing Supervisors Productivity - JAA Training Room, Araneta Center

Cubao, Quezon City Philippines

August 17, 2006

Skills: Proficient in computer, Service oriented and coordinated

Language: Read and write English and Filipino

PERSONAL INFORMATION:

Age

:

33 years old

Gender

:

Male

Height

:

5 ‘10”

Birthdate

:

February 07, 1984

Birthplace

:

Quezon City

Religion

:

Roman Catholic

Civil Status

:

Married

Citizenship

:

Filipino

EDUCATIONAL BACKGROUND:

Metro Business College

Cubao, Quezon City

Associate in Hotel and Restaurant Management

June 2001– March 2003

I hereby that, all information above is true and correct to the best of my knowledge and belief.

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