Customer Service Manager
Resume:
ROCHELLE ANDAYA EDROZO
**B Bessang Pass Road Veterans Village
Brgy. Holy Spirit Luzon Ave. Quezon City
Email Address: ********@*****.***
Contact No.: +639*********
OBJECTIVE:
To be able to practice in an organisation that would help me to maximise my knowledge and skills in my chosen fields of specialisation.
WORK EXPERIENCE:
Employer: Resorts World Genting
Genting Highlands Resort, 69000 Genting highlands
Pahang Darul Makmur, Malaysia
Casino Dealer - Sept. 2013 – Aug. 2016
Games: Roulette, Tai Sai, baccarat, black-jack, pontoon.
Mini-dice, french boule.
Duties and Responsibilities
Casino dealers operate live table games in casinos and other legal gambling facilities. Players at their tables participate in betting games of chance.
Pass cards or other gaming play items to players.
Analyse each player's hand to figure out who won.
Responsible for dispensing the payout in money or chips.
Ensure accurate dispensing of money.
Confirm the bet with a floor manager or pit boss.
Good Customer Service.
Security - Verify amounts with pit bosses when players exchange cash for chips when seated at the table.
Employer: Ezdan Hotel and Suites
Doha, Qatar
Bellman - February 06, 2012 – February 10, 2013
Duties and Responsibilities
Greet the guest by using the customer’s name when addressing them.
Transporting the luggage from the car to the hotel room and back.
Accompanies the guest to the room, pulling the luggage on a rack.
Remain in the lobby to assist with guest arrivals, open the doors of arriving guest and call taxis when necessary.
Help other departments when the hotel is busy or housekeeping and maintenance crews are short-handed.
Perform other duties, like deliver documents or packages to the hotel rooms.
Employer: Edsa Shangri-La Hotel
Ortigas Mandaluyong City, Manila Philippines
Bellman - July 2010 – December 2011
Duties and Responsibilities
Greet the guest when they arrive and idea identifying them.
Calling taxis and opening doors for the guest.
Direct them to the check-in desk.
Escort the guest and carry the customer’s baggage from the car to the hotel room and back.
Educate guest on the contents and features of the hotel rooms.
Store guest’s luggage after they have checked out if they are not leaving immediately as well as arrange for local transportation when requested.
Employer: CBM Araneta Coliseum
Araneta Center Cubao, Quezon City Philippines
Customer Service Assistant - Jan. 05, 2005 – Feb. 02, 2008
Duties and Responsibilities
Greet all clients in a professional manner with a smile.
Handle and resolve customer complaints, obtaining and evaluating all relevant to handle inquiries.
Follow up with customers to ensure high-level satisfaction and determining future requirements.
Employer: UNIPROM INC. Araneta Coliseum
Araneta Center Cubao, Quezon City Philippines
Customer Service Crew - August 01, 2004 – December 06, 2004
Duties and Responsibilities
Greet all clients in a professional manner with a smile. Welcome customer for inquires.
Resolves customer requests, questions and complaints.
Ensure that the facilities are thoroughly cleaned.
Provide the customer a good and comfortable environment.
SEMINARS ATTENDED:
Health Education Orientation Seminar - Edsa Shangri-La Hotel
Ortigas Mandaluyong City, Manila - Philippines
July 26, 2010
Enhancing Supervisors Productivity - JAA Training Room, Araneta Center
Cubao, Quezon City Philippines
August 17, 2006
Skills: Proficient in computer, Service oriented and coordinated
Language: Read and write English and Filipino
PERSONAL INFORMATION:
Age
:
33 years old
Gender
:
Male
Height
:
5 ‘10”
Birthdate
:
February 07, 1984
Birthplace
:
Quezon City
Religion
:
Roman Catholic
Civil Status
:
Married
Citizenship
:
Filipino
EDUCATIONAL BACKGROUND:
Metro Business College
Cubao, Quezon City
Associate in Hotel and Restaurant Management
June 2001– March 2003
I hereby that, all information above is true and correct to the best of my knowledge and belief.
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