Customer Service High School

Kevin States, M.S.

Murfreesboro, TN Cell phone: 618-***-**** e-mail: ***********@*******.***

Community Builder

Managerial experience – Acting Director when Director is out. Currently supervise all student-workers. Have been a part of reshaping office to utilizing a mix of technology and more temporary workers that have work experience. At age 18, was an assistant manager for a restaurant that included supervising employees, assistance with marketing, managing schedules, and assistance with budgeting.

Elite Customer Service Skills as evidenced by 95% excellent/good satisfactory grade by students at previous employment (highest amongst all Professional Staff while working with many diverse populations). Currently see near 70% of the Disability & Access Center population at current institution.

Strong work ethic – Consistently working over the traditional “40” hours at current place. Worked as sole person in Disability Services at previous institution for all five campuses. Support other units by delivering personal counseling to students (including veteran students), providing career counseling and academic advising to undeclared majors, and contributing threat assessment team (monitoring high-risk students). Started working at a business as early as age 14.

On founding team for a non-profit - Helped with starting launch of non-profit organization centered around a coffeehouse that focused on reaching out to families. Collaborated with community organizations, volunteers, churches, and other businesses in partnering with Sodium.

Professional Experience

Middle Tennessee State University (MTSU)

Associate Director of Disability & Access Center (8/2012-present)

Oversee student workers

Provide intake and review documentation to determine appropriate accommodations.

Active member of Tennessee AHEAD (Previous Treasurer)

Excellent working knowledge of ADA and FERPA

Columbia State Community College

Coordinator of Disability Services (9/2007-8/2012)

Coordinate all aspects of Disabilities Services program on five campuses

Increased students receiving accommodations by 32%

Received the highest rating of approval by percentage in student services voted by students (95%)

Improved service delivery to students through recruiting and hiring additional support staff

Expanded adaptive technology by researching and acquiring needed equipment

Provided intake and review documentation to determine appropriate accommodations

Provided counseling to students to help achieve academic, career, and personal goals

Mediated conflicts between students and faculty to achieve positive outcomes

Developed transition guide for high school students and parents

Key member of Threat Assessment Team (TAT) Committee that monitors high-risk students

Vocational Rehabilitation/Franklin High School

Job Coach (10/2006-09/2007)

Assisted students with disabilities achieve career goals through coordination of services with Vocational Rehabilitation. Worked with high school students, people with serious developmental delays, and helped with training of students to college.

Page 2 Kevin States, M.S.

Education

Eastern Illinois University

Master of Science in Counseling (May 2006)

G.P.A. 3.7/4.0

Chi Sigma Iota Treasurer: Responsible for taking transactions/budgeting for counseling honor society

Internship/Practicum: First United Methodist Church

Counselor: Provided counseling, nursing home visits, led anger management courses, and led group Bible study

Student Worker (Academic Advising)

Coordinated and took initiative to provide peer level academic advising to students, and assisted with office support by helping with phones and intake of students

University of Illinois

Bachelor of Science in Leisure Studies (May 2004)

Emphasis: Sports Management

G.P.A. 3.55/4.0

Internship: Danville Area Community College

Assisted with recruiting, scouting, marketing, gaining sponsorships, set-up for basketball camps, game statistics and announcing

Received Mary and Duke Regnier Scholarship Award in first year

Worked at Campus Recreation as student worker and also officiated basketball games

Worked at Gerber School/Cunningham Children’s Home upon Graduating

Frontier Community College

Associate of Science Degree (May 2002)

G.P.A. 3.5/4.0

Phi Theta Kappa

Student Mentor

Additional Experience

Sodium (Founding Team)

Helped with starting launch of non-profit organization focused on a common meeting place in connecting families.

YMCA Fun Company

Assisted the site director for an after school program.

Classic Pizza & Pasta

Started working at age 14. Eventually became an assistant manager.

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