Customer Service Sales

Jerome Mugambi

289-***-**** Email: ********@*****.***

Motivated business undergraduate student. Great academics, diverse, and team oriented. Seeking valuable experience in the business sector in the summer months.

Education

Acadia University Wolfville, NS

BBA in business technology management F.C Manning School of Business Sept 2016 – present

Focusing in finance with minor in computer science

Recipient of entrance scholarship 2016

Recipient of athletic scholarship 2016

Expected date of graduation: April 2020

The Hill Academy Toronto, ON

High-school diploma June 2011-2015

Ontario scholar (Graduated with 80%+ average)

Editor in school newspaper

Honors economics student

Work Experience

Longo’s Grocery store: 2012-2013

High end grocery store

Cashier: Check out products

Customer service, help with discrepancies with customers and employees and provide solutions

Required to interact with all different people daily, and provide adequate customers

Oliver and Bonacini restaurants April-Aug 2016

Canadian hospitality and entertainment company

Host/waiter: reservations and seating guests

Interact with customers and promote products (Certain wines and specialty dishes)

Build interpersonal skills

Ability to work with others

Have extensive knowledge about company and restaurant

Vector marketing 2015-2016

Vector Marketing is the domestic sales arm of Cutco Corporation

Advanced Sales rep.

Interact with customers about product (cutlery and other products)

Thorough knowledge of product

Close and sell product (1.5k in personal sales)

Bricks for kids May-Aug-2016

Help run a company as a Camp supervisor

Work with children as well as adults

Exercise different methods of communication

Excel at group work as well as mentoring children

Community and Sports Leadership

Coach / Mentor: Holy trinity Catholic Secondary school 2011-2013

Coach Assistant: Holy Trinity Catholic Secondary School

Key responsibilities

Assisted coaches at Boys’ Basketball tournaments

Mentor for children ages 6-14

Collaborate with parents and children on sports specific goals

Communicate with Parents progress

Representing 26 area schools

Parents, teachers, and players had to be directed to different areas of the school in for them to participate in tournament. Approximately 300 people were present.

Provided reinforcement to the coaches regarding attentiveness to player’s behavior and focus on being their best.

At conclusion of the tournament I assisted the cleanup crew in making sure the area was cleared, cleaned, and restored to its former condition

Skills

Certified Emergency First Aid Provider

Excellent with electronics/social media developed through computer courses.

Proficient in Microsoft office (power-point, word, excel)

Certified baby sitter

Strong interpersonal and communication skills developed through professional work experience, leadership positions, extensive travel, and significant community involvement

Entrepreneurial ventures

Part of collectable sneaker consignment pop up store. Oakville (Frosty Kicks)2016

Independent vendor for resale vintage and collectable Guitar (Online vendor, specializing in left handed guitars)2014-present

Trading/investments student. All for personal accounts (Binary trading and buy and hold) 2015-present

Achievements

Captain of Holy Trinity basketball, lead team to two Halton championships 11-12

Team captain of Oakville lacrosse team provincial champion 2007-08

Acadia University Varsity basketball

Played in NIKE Elite Youth Basketball League

Honors student in sciences (2012-2014)

Ontario scholars diploma (80%+ graduating average)

Attained scholarships to various institutions in Canada and US (both athletic and academic)

Interests

Playing guitar, listening to music, reading, creative writing, cars, basketball, and lacrosse. Also, interested in the stock market.

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