Customer Service Quality Assurance
Resume:
Adedoyin Oshikoya
Brooklyn, New York 11224
United States 718-***-**** **********@*****.***
Fully Work Authorized No Visa Sponsorship Required
PROFESSIONAL SUMMARY
Software and manual Quality Assurance professional with 6+ Years experience in quality assurance, User acceptance testing, software testing Lifecyle, data and business analysis for the banking and telecommunication Industries.
Key Skills
Certified Software Tester (Foundation Level) ISTQB with knowledge of the software development lifecycle
Microsoft Office (Word, Excel,Power point)
Analysis of Functional requirements
Test case Build/ Scripting,Test plan creation
Defect and Issue identification, reporting, tracking.
Regression,Functional,Integration,system and User Acceptance Testing
Business Analysis skills, Business Process Improvement
PROFESSIONAL EXPERIENCE
Senior Test Analyst 10/01/2015 - 12/30/2016
First Bank Nigeria, Nigeria
First Bank of Nigeria Limited (FirstBank) is the largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches.
Liaising with the Project and Process Team to evaluate the requirements for the Business Process Management System.
Analyzed and validated the Credit Process (Corporate, Retail, Staff Loans) for the bank.
Constantly engaging with the vendors/developers to ensure that the defects are fixed and client’s requirements have been met within the specified time line for all ongoing Projects/Change Request.
Creation of Test Plan for the Business Process Management system which includes the automation of Dispute Resolution system,Fleet Management System,Account Opening Process,Payments,Cash Advance,Consumer Loan Initiation Process.
Prioritized outstanding defects and made suggestions on the impact to the system to management.
Analysis of Business Requirement Documents
Monitoring of daily activity of the test team
Creation and formulating of daily status report of the Performance of the system to management at the end of business day.
Working with stakeholders to understand business needs and requirement.
Software Test Analyst 01/02/2012 - 09/22/2015
Etisalat Nigeria, Nigeria,Uae
Etisalat is a UAE based telecommunications services provider,it is the 15th largest mobile network operator in the world, with a total customer base of more than 135 million. Etisalat was named the most powerful company in the UAE by Forbes.
Identified charging related defects during the yearly OCS (Online Charging System) expansion 2014 and the AVAYA project that saved the client an estimate of 10 Million Naira on a monthly basis.
Verification of monthly bills for all clients in the Network to ensure all charges are billed to the customers appropriately.
Creation of daily status report stating defects, issues, risk and recommendation to clients for all on-going Projects/Change requests.
Analysis and identification of positive and negative scenarios for all change request/projects and validating them during test execution.
Created and executed test plans, cases and scripts to uncover, identify and
document software problems and their causes.
Created thorough QA testing reports that determined product quality and release readiness to senior management.
Pinpointed previously undiscovered defects in Oracle Enterprise Resource Planning (ERP) and Oracle Business Intelligence (BI) systems, leading to organizational efficiency.
Validation of using mobile application, web portals, SMS platform and IVR features of the Network.
Creating Business requirement documents and functional specifications document to detail a solutions features and user interactions for project without documents
Administrative/Marketing Officer 12/02/2010 - 10/12/2011
Guaranty Trust Bank, Nigeria
Guaranty Trust Bank plc is a leading African financial institution with vast business interests spanning West and East Africa, as well as the United Kingdom. The Bank has an Asset Base of over 2.93 trillion.
Gathered requirements, processed and delivered Credit facilities for a high profile customer (the former ED of Intercontinental bank) within a very short time frame through continuous escalation and Inquiry.
Archiving of all transaction documents
Ensuring that accounts are opened and processed with the appropriate documentation for all new customer lead.
Documentation and tracking of transaction documents for the unit head.
ADDITIONAL WORK EXPERIENCE
Customer Service 06/10/2009 - 02/19/2009
Assistant customer Service, Nigeria
Liaising with customers through phone calls and emails to confirm quantity of orders and also ensuring products are delivered in the best condition.
EDUCATION
Bachelor of Science (BS), Marketing, 05/11/2011
Redeemers University,
PROFESSIONAL DEVELOPMENT/AFFILIATIONS
ISTQB Certified Tester Foundation Level Nigeria, 02/12/2013
British Computer Society, United Kingdom, 02/15/2012
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