Customer Service Sales
Resume:
Jonathan S. Smith
North Wilkesboro,NC 28659
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“Dedicated, Service Driven Customer Service Specialist”
OBJECTIVE
Experienced, successful, passionate, customer focused,and career driven Customer Service Specialist looking for a position in Sales, Cutomer Service or Management, where I can utilize my skills for the advancement of the company.
EXPERIENCE
7/14-Present Lowe’s Companies Wilkesboro, NC 28659
Lowes Pro Service Sales Specialist
Actively persue and solicit new accounts
Concentrate on building and strengthening relationships with Lowe’s commercial customers
Signing customers up for Lowes Business Accounts
Selling products and services.
Ensure sales projects sales are progressing in a timely manner and completed efficiently
Ensure on time delivery of materials purchased through Pro Services.
Ensure customer satisfaction and quickly resolve customer issues.
2012-2013 Lowe’s Companies Wilkesboro, NC 28659
Installed Project Coordinator/Customer Service
Ensured projects follow a consistent predetermined work flow established for their department
Contacted homeowners to initiate product delivery for the project as well as schedule necessary appointments
Ensured permits were obtained for applicable jobs/projects
Remotely accesses store systems to support refund/rebill activities and track material orders as necessary
Maintained accurate record of all interaction and occurrences in relation to the customer’s project through status updates and comments in project tool/seible
Coordinated installation schedules with installers and validated completeion with homeowners
Resolved customer issues.
Had to understand the appropriate time to escalate the issues to the respective department manager
Manage multiple calls and/or tasks and worked in a fast paced environment
handled homeowner questions, managed homeowner expectations and efficiently worked multiple projects to completion.
Use order management, the project tool, and SOS order tools. In addition I possess the ability to efficiently use remote dial – in to gain access to store systems.
Maintain professional phone etiquette
02/2012-2013 Lowe’s Companies Wilkesboro, NC 28659
Installed Sales Coordinator/Customer Service
Responsible for coordinating and scheduling installations by reviewing and managing Installed Sales paperwork and contacting installers and customers throughout the process and confirming customer satisfaction. Also responsible for communicating and building relationships with installers, customers, and vendors Supported in-store installed sales across multiple locations.
•Ensure assigned installed sales projects were progressing in a timely manner and completed efficiently,
•Coordinated multiple installers, products and vendors for one project.
•Facilitate customer and installer scheduling and communication.
09/2011-02/2012 Staples Inc. North Wilkesboro, NC 28659
Customer Service Manager
Ensured that the needs of customers were being satisfied and provide excellent customer service and to promote this idea throughout Staples’.
•Providing help and advice to customers using Staples products or services;
•Communicating courteously with customers by telephone, email, letter and face to face;
•Investigating and solving customers' problems, which some were complex or long-standing problems that were been on by customer service assistants;
•Handling customer complaints or any major incidents, such as a security issues
•Issuing refunds or compensation to customers;
•Keeping accurate records of discussions or correspondence with customers;
•Producing written information for customers, often involving use of computer packages/software;
•Writing reports analysing the customer service that our store provided
•Improving customer service procedures, policies and standards
•Meeting with other managers to discuss possible improvements to customer service;
•Involved in staff recruitment and appraisals;
•Training staff to deliver a high standard of customer service;
•Leading and supervising a team of customer service staff
•Sales
09/2010-09/2011 Staples, Inc Mount Airy, NC 27030
Easy Tech Sales/Department Manager
My main responsibility as Easy Tech Sales Manager consisted of driving profitable sales growth through selling technology products and services. In addition, I was responsible for creating a vibrant and inspiring selling culture in the technology department. This was achieved by training and coaching team members and making sure that every sales team associate had product knowledge, customer service expertise and selling skills to provide our customers with a great purchasing experience.
•Communicating courteously with customers by telephone, email, letter and face to face;
•Issuing refunds or compensation to customers
•Producing written information for customers, often involving use of computer packages/software
•Involved in staff recruitment and appraisals;
•Training staff to deliver a high standard of customer service
•Leading,supervising and training Easy Tech Sales Team
•Sales
AWARDS
•Outstanding Customer Satisfaction Award – Multiple Times(Staples)
•Salesman of the Month - Multiple Times(Staples)
•Employee of the Month – Multiple Times (Staples)
•Cobra Award for Customer Satisfaction ( Lowes)
KEY SKILLS
•Outstanding Customer Service and Help Desk Support
•Ability to thrive in a fast-paced retail sales culture and have the passion to drive a customer-centric environment
•Ability to coach and lead a team committed to operational excellence to drive profitable year over year sales and margin
•Clear understanding of merchandising and retail operations
•Able to work a flexible schedule
•Adheres to all company policy and procedures
•Experience working on presenting solutions through creating an open and friendly customer centric environment that provides a total solution to all customers
•Cash Office Experience
•Problem Solver
•Self Motivator
•Excellent communication skills
•Word, Excel, Outlook, Seible, Orcale
•Management Experience
REFERENCES:
Terry Horton Staples Store Manager Mount Airy, NC 27020
Brian Minton
Nick Powell Lowe’s Corporate Wilkesboro, NC 28659
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