Technical Support Engineer
Resume:
SAM FISHER
San Antonio, TX ****6
**********@*****.***
SUMMARY
Senior Quality Engineer with BEI Precision Systems & Space, Maumelle, AR - August 27, 2007 to present. Involved in the Planning and directing of activities concerned with development, application, and maintenance of quality standards for industrial processes, materials, and products: Develops and initiates standards and methods for inspection, testing, and evaluation, utilizing knowledge in engineering fields such as chemical, electrical, or mechanical. HIGHLIGHTS
Conditioning and quality Procedure expertise
Dedication to product quality
Purchase order review and approval
Chairs Material Review Board
AS9102 FAI Report packages, including Delta FPI
Knowledgeable of quality control standards
Experienced in production scheduling
ACCOMPLISHMENTS
Completed three major qualification projects for the U.S. Navy: EMC/EMI, Mechanical Shock / Vibration, and Environmental testing. Delegate Source Inspector: -General Dynamics Land Systems
-Honeywell Aerospace
EXPERIENCE
04/1991 to 08/2007 Customer / Product Support Representative / FSO (Security Officer) PhotoTelesis Corporation - San Antonio, Texas
Customer / Product Support Representative - Provide customer support for tactical imagery equipment consisting of hardware/software technical support by phone, email, or on-site. Duties include the timely repair and trouble shooting of customer returns at system and component level; generating all supporting documentation (repair quotes, sales orders, shipping/receiving, invoicing).
Security Officer, FSO - Establish security procedures for company engaged in manufacturing products or processing data or material for federal government. Prepares security manual outlining and establishing measures and procedures for handling, storing, safekeeping, and destroying classified documents. Directs and coordinates activities of facility and personnel clearances. 07/1989 to 04/1991 Manufacturing Engineer
Xytronics - San Antonio, Texas
Manufacturing floor support for Auto Insertion, PWA Assembly, and Final Assembly. Floor support included new equipment justification, method instructions, process improvements, cost reductions, EO sign-off authority, plant layouts, introduction of new products into production, and employee training.
11/1985 to 07/1989 Manufacturing Engineering Technician Datapoint Corporation - San Antonio, Texas
Evaluation of Printed Circuit Board (PCB) design and assembly methods. Developing standards and assembly methods instruction using MOST, stop watch time study, and line balancing techniques. Duties also included, cost analysis, equipment justification, work station layouts, plant layouts, floor support for PWA shop, Final and Mechanical Subassembly areas, Bill of material structuring, MRP coding and tool purchasing. EDUCATION / TRAINING
FSO Program Management 2005
COMSEC Custodian Training Course 1999
MOST System Applicator 1986
Datapoint Electronic Course, Technician School (Honor Grad.) 1985 29 Hours Texas Tech University, 1978 / 1979
11 Hours University of Texas at San Antonio, 1979
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