Tracey L. Barrett

***** ***** ****, *****, ** ***42

Mobile: 810-***-**** : acy19z@r.postjobfree.com

Career Overview

Committed and motivated Administrative Professional with exceptional customer-relation and decision making skills. Possessing a strong work ethic, professional demeanor and great initiative, I am also a strong team player, energetic, trustworthy and always ready to capitalize on new and exciting opportunities.

Skill and Training Highlights

15+ year experience in a fast-paced, deadline-driven customer service environment

Highly organized with superior attention to detail

Self-starter with professional manner

Administrative operations

Thorough and accurate record keeping

Planning/Coordinating

Excellent written and verbal communication skills

Microsoft Office, Excel, Power Point and Publisher, NetSuite

Team Building

Strong customer service skills

Core Accomplishments

Operations

Collaborated with team members to ensure smooth work flow and efficient organization operations

Accountable for all operations of busy office, including educating and building client rapport, appointments, Accounts Receivable, invoicing, written reports, record keeping and maintenance of all assets

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency

Investigated and analyzed client complaints to identify and resolve issues

Managed daily schedules and sales leads processing sales orders and follow-up through proof of delivery

Developed and implemented employee manual outlining all proper business procedures and office policies

Trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results

Maintain accurate serialized and non-serialized inventory utilizing investigative and organizational skills with solid attention to details

Professional Experience

Regional Support Administrator - Michigan

July 2013 to Present

GeoShack – Novi, MI

Maintains customer relations throughout sales process

Coordinated entire process of sales and service orders from opportunity to proof of delivery working with sales representatives

Maintained inventory control through close attention to detail and proper documentation

Created and Verified Commission and Expense reports

Invoicing and Consistent monitoring of Accounts Receivables, Collections, Deposits and In-House Financing

Managed All office aspects including phone, customer service, maintenance, purchasing and business machines

Team Player in Project planning and event planning

Maintain Warranty Records

Office Manager

January 2005 to July 2013

ReMax Select – Flint, MI

Leader in all areas of administrative work including human resources, customer relations, marketing, detailed and involved data entry, reception duties, organization, research and development

Excel within deadline-intensive environment, ensuring accurate and on-time completion of all projects

Develop and maintain strong client base through networking, follow-thru and perseverance

Support sales representatives with marketing, sales contracts, customer relations and closings

Owner Operator

February 2000 to January 2007

Bleu Dog Corporation – Holly, MI

Implemented and trained productive and conscientious employees

Simultaneously ran independent video store, Cingular Wireless Franchise and Subway Sandwich Shop

Oversaw all facets of business operation

Effectively maintained and serviced clients initiating rapport, using knowledge of the product and regular contact

Educated clients on products and services

Detailed and accurate record keeping of cost, delivery date and inventory resulting in reduced waste and efficiency

Prioritized short term and long term goals creating successful operation

Marketing Specialist

April 1995 to September 2000

Hannett, Wilson & Whitehouse/Jack Christenson Realtors – Bloomfield Hills/Troy, MI

Created and maintained a strong client base

Effective use of closing skills to finalize contracts

Successful marketing presentation delivery obtaining new clientele

Listening to the client to ensure their needs are met

Educating the client with respect to area, product and process

Education

Oakland University

Rochester Hills, MI

Education Department

Bachelor of Science

Elementary Education Degree

Major in Mathematics

Dean’s List

Honor Society

Master’s Program in Leadership & Development partially completed

Keywords

Organizational Skills, Creative Problem Solving, Customer Relations, Account Management, Accounts Receivable, Accounts Payable, Bachelor’s Degree, Executive Management Support, Letters and Memos, Microsoft Office Suite, EEO, Time Management, Proofreading, Phone Skills, Scheduling, Invoicing, Training, Invoicing, Inventory, Compliance, Educating, Environmental

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