Service Sales
Resume:
To Whom It May Concern,
After many years of working with people in diverse community and professional settings, I am seeking another opportunity to take my caring devotion to your agency setting. I can contribute to the agency vision and mission in a profound way that enhance growth, structure and stability.
I would very much like to be considered as a strong candidate for the Social Service position.
If there is another position your agency feels I can contribute as I leverage my community experience I very much open to that opportunity as well. I have a genuine heart in reaching out and meeting the needs of others as they rehabilitate their lives for a fresh and renew start.
Much of my experience is transferable, specifically in the areas of consumer service, person center planning and linking people to resources so they can obtain their full potential. I look forward to learning broad areas of service in this field. Given the opportunity, I am confident my professional experience will be an asset to your agency.
For your convenience, I have attached my professional/volunteer resume for your review. Realizing the limitations of the written page, I would welcome to participate in an interview to answer any of your questions and better present my qualifications. Thank you for your time and consideration I look forward from hearing from you.
Sincerely,
Leah Williams
LEAH TERESA WILLIAMS
406 COLES LANDING
LAPLACE, LA 70068
CAREER OBJECTIVE: My goal is to determine current and potential needs of each individual using various techniques: interviewing, assessment, linking to appropriate resources and advising each individual and their families.
EDUCATION
Southern University A&M College- Baton Rouge, La
Major: Sociology
Degree: Bachelor of Science
Graduated: December 20, 1991
Performance: Specialized in the study of Human Social Structures and Relationships, Social and Child Psychology, Juvenile Delinquency, Marriage& Family, Child Development
Experience:
The Limited
Position: Holiday Associate
Supervisor, Kim 504-***-****
Date: November 20, 2016 – January 2017
Reason for Leaving: seasonal; store closed
Seasonal, part time non-management associate
Assist SLT Members and Core Associates in the completion of operational tasks such as opening/closing routines, product replenishment and adhering to merchandise standards.
Support SLT Members and Core Associates during client interactions such as greetings, assisting with the Styling Salon experience, steaming clothes, maximize profit and create the optimal store experience, ensure the cleanliness, shopability of the store, build client loyalty through The Limited credit card and assisting with the Cash Wrap experience.
Early Steps Service Coordination Service- Family Service Corporation Incorporated
March, 2013 thru current
Position: Contractual Family Service Coordinator
Supervisor: Tina Gualdno, 504-***-****
Reason for Leaving: current job
Develop Individualized Plan of Care for Infant/Toddler 0-3 years of age. Link to service providers to teach and train a child as he/she reach their milestone. Conduct transition meeting with LEA as a child transition into the local school system. Caseload: 3 children
Work schedule is flexible. Attend state mandated trainings.
Dollar General Store
Position: Lead Retail Sales Associate Manager
Date: May 2012 to March 2013
Supervisor: Naomi Brown, 504-***-****
Reason for Leaving: To work Early Steps Service Coordination Program
Part time sales turn- key manager with key holder responsibilities. I was responsible for profitable and Customer First store location through selling floor products. Influence business results through floor supervision and the coaching and effective utilization of store associates. Keep the client engaged in products, driving coupons, promotional sales, assist the customer with knowledge of the products, offering style advice. Replenish products back unto the shelves as necessary, and recovery on the sales floor, set up planograms, ensured the cleanliness of the store.
Arc of St. Charles- Boutte, La
Position: Director of Community and Waiver Services
Date: April 21, 2003- Now
Reason for Leaving: Current job.
Professional Reference: Victoria Bryant, Executive Director 504-***-**** or 985-***-****
I handle the agency day by day operation as Director of Community and Waiver Services, where I effectively direct 2 Program Coordinators/Qualified Developmental Disability Professionals. Over the years before the agency restructuring process took place, I effectively supervised up to 8 Program Coordinators, Training Coordinator, and Facilitator. Along with that effectively overseen implementation of 2 departments Home/Community and Vocational Department while carry a caseload of individuals that participated in the programs listed below.
The programs I hands on develop and monitor implementation of the individual Plan of Care for consist of Long Term Personal Care Service, Community Choice Waiver, Children Choice Waiver, Early Periodic Screening Diagnostic Test, New Opportunity Waiver and Supports Waiver. I am an active part of the Interdisciplinary Team (Support Coordination, Service Provider, Individual/Representative, Physicians, Psychologist/Psychiatrist and Nurse) who all meet to develop Person Center Plan of Care that ultimately ensure quality of life for the individual we serve. We conduct these meetings annually, biannually, quarterly and as needed.
I follow the guidelines outline for Critical Incident Reporting to Department of Health and Hospitals Office of Aging and Adult Services, Home and Community Waiver, OCS, EPS and APS.
I am an active participate of the agency Quality Assurance Committee/Referral Committee who develop interventions that reduce incidents and assure proper resources meet the needs of the individuals health and safety and effectively enhance the service render through the direct service worker staff.
Effectively coordinate with the agency Registered Nurse to meet the requirements of Department and Health and Hospitals Nurse Delegation. Ensuring the individuals we serve receives and maintains the proper medical health and resources require.
Link and show the agency how to complete the application process for MCO credentialing process under the Manage Care for EPSDT.
I effectively develop quality controls that monitor and ensure the Program Coordinators follow the regulations that govern Home and Community Waiver Programs and Office of Aging and Adult Services.
I have advocated for the rights of the individuals we serve before committees in Baton Rouge.
I have been an active partner with community agencies so more opportunities can be given to the individuals we serve at the Arc of St. Charles: Chamber of Commerce, 2nd Harvest, Social Concerns, and United Way.
To continue to enhance my trade skills I actively attend the National QDDP Conference, Supported Living Network, La Alliance, Department of Health and Hospitals Selected Program Trainings and Regional Provider Meetings.
Bayou Region Youth Advocate Program- Thibodaux, La
Position: Youth Advocate
Date: November 2007-May 2009
Professional Reference: June Washington 985-***-**** or 985-***-****
Performance: Based upon a precise plan under the direction of an adjudicated court system, I had to help the youth create a structure strategic objective to meet his/her attainable goals. I link them to resources based upon their strengths and needs.
Stage Department Store-Laplace
Position: Retail Sales Associate- Part Time
Date: February 2006- May 2007
Performance: Worked men/women/children/shoe departments. Assure customer satisfaction of products sold. Work cash register, setup departments for seasonal promotions.
Affirmative Solutions Inc- Boutte, La
Position: Quality Assurance Manager
Date: July 2003- March 2006
Professional Reference: Lydia Roberts 504-***-****
Agency status: closed
Performance: Supervise family service coordinators, monitoring 10% of infant/toddler Early Steps Program in the evening after arc of St. Charles workday. In addition to that I submit survey of family service coordination services to assure quality of services was render in accordance to OPH regulations and assure family was satisfy with the agency services.
Indo-Ameri Soft LLC aka Community Service Enterprises- Thibodaux, La
Position: Case Management and Family Service Coordinator Supervisor
Date: May 1999 until April 2003
Professional Reference: Kathleen Edwards
Agency status: closed
Performance: Supervise 8 case managers/family service coordinators; monitor 10% of New Opportunity Waiver cases to ensure compliance of DSS/DHH regulations, wrote plan of care for the Elderly/Adult Disable Waiver; Infant/Toddler Early Steps aka Childnet Program and developmental disable, conduct interviews and monitor billing of service.
Department of Children and Families
Lakeland Service Center
200 N. Kentucky Ave 1st Floor
Lakeland, Fl 33801
Fax: 866-***-****
Position: Human Service Program Analyst
Employed: April 2002- December 2002
Performance: I reviewed and approved Comprehensive Plan of Care. I monitored Group Homes, Day Program and Foster Homes.
Professional References
Lydia Roberts, St. Charles Behavioral Health, 504-***-****
Raven LaBiche, Arc of St Charles, Director of Vocational Department, 985-***-****
Tina Gunaldo, Family Service Coordinator Supervisor, 504-***-****
Sheena Henry, Registered Nurse, 1-678-***-****
Shirley Epps, MSW Children’s Hospital- Ventilator Assisted Care Program, 985-***-****
Cynthia Cobb, MSW Children’s Hospital- Ventilator Assisted Care Program, 504-***-****
Karla Donewar, Children’s Hospital Ventilator Assisted Care Program Director, 504-***-****
Contact this candidate