J ORDAN R APPOSELLI

acy15b@r.postjobfree.com

803-***-****

SUMMARY OF QUALIFICATIONS

Multifaceted leader and innovator with proven record of impacts spanning business operations and management,

compliant financial administration, and human resources administration.

OPERATIONS / MANAGEMENT ADMINISTRATION / PAYROLL HUMAN RESOURCES

Project Management Payroll Administration Recruitment Strategies

Operations Oversight Accounts Payable Interview Tactics

Customer Service Accounts Receivable Personnel File Maintenance

Inventory Management Invoicing Employee Relations

Training & Development Report Generation & Analysis New Hire Orientation

PROFESSIONAL EXPERIENCE

BENEFIT SPECIALIST American Income Life Insurance Co., Charlotte, NC 8/2016 to Present

Met with Clients on a daily basis via corporate leads and self-made appointments. Traveled between all corners of

North and South Carolina to meet with clients as late as 11pm. Presented and sold all benefits associated with

clients needs and wants. Met and exceeded sales goals and was frequently highlighted in weekly agency

meetings for accomplishments. Trained new hires on how to effectively conduct their business and how to make

sales to meet their own financial goals. Built a five-person team under me; each consistently reaching sales goals.

Worked within strict state and national practices and procedures to maintain Medical and Life Insurance

License for North Carolina and South Carolina.

Safely and securely handled and transmitted sensitive and personal information on Clients behalf.

Quickly and efficiently built strong and long lasting work relationships with clients and their families.

Recruited, interviewed, and trained new hires and agents.

Quickly promoted to leadership position.

ASSISTANT MANAGER OF SERVICE Maxim Crane Works, L.P., Jessup, MD 4/2014 to 7/2016

Collaborated with laborers and administration to complete time sensitive projects. Traveled between Baltimore

and Philadelphia branches to fulfill Service Departments needs. Dispatched service trucks to job sites. Oversaw

all shipping and receiving for the branch. Partnered with vendors, onsite contractors, customers, and safety

personnel, to provide timely solutions for any machine issues. Conducted weekly service conference calls with

updates on equipment, special projects, weekly activity, and current week goals. Utilized onsite observations,

measurements and satellite images of job sites for accurate job quote and execution. Supervised recordkeeping for

payroll. Maintained records on all machines and support equipment. Fully supported Service Manager in all

functions of the department.

Maintained high standards of communication between operations and service departments, including other

branches.

Accurately maintained parts inventory with a 1.8% deficiency average.

Served as the primary liaison to the buyer for the branches.

J ORDAN R APPOSELLI

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Achieved top certification rank for specialized 3D modeling software.

DIRECTOR OF HUMAN RESOURCES Tiger, Inc., Charlotte, NC 7/2013 to 4/2014

Directed all recruiting efforts, including job posting, application reviews, scheduling, initial interviews, and

coordinating new hire orientation. Conducted criminal background checks and ensured applicant drug tests were

completed along with all other necessary pre-employment paperwork . Educated employees and job applicants on

company personnel policies and procedures . Collaborated with other HR areas to communicate and deliver on key

programs and initiatives. Tracked and maintained contact with applicants. Ensured completeness and accuracy of

personnel files. Participated in processing terminations and conducting exit interviews.

Produced and maintained Human Resources records and reports, such as head count, organizational charts,

personal data, compensation, benefits, tax data, attendance, and performance reviews.

Maintained updated knowledge of applicable laws, policies, and organizational precedents to recommend

to managers regarding disciplinary or other corrective techniques.

INSTALLER Synergy Installations Solutions, Charlotte, NC 2/2009 to 1/2010

Traveled to businesses across the country to install office furniture, with a focus on professionalism and accuracy.

Worked in high-security locations, requiring an extensive background check and discretion.

Routinely completed projects before deadlines, often while under staffed.

CUSTOMER SERVICE REPRESENTATIVE / BARISTA Barnes & Noble, Charlotte, NC 2/2007 to 2/2009

Assisted customers with locating and selecting books and other merchandise. Maintained ascetics and cleanliness

in the Caf.

Utilized extensive knowledge of both companies' products to provide exceptional customer service.

Politely and persuasively up-sold merchandise and memberships to customers.

Promptly and accurately made the full Starbucks' menu of drinks and food inside store.

BILLING ANALYST US LEC, Charlotte, NC 10/2005 to 12/2007

Reviewed and verified incoming orders for completeness and accuracy. Contacted sales staff to correct or

complete incoming orders. Processed billing orders in the Kenan Arbor billing system . Escalated incomplete or

incorrect orders with sales department . Corrected usage in error to guide and bill calls accordingly . Provided

updates in Access and Oracle Order Tracking Database to chart the status and progress of orders .

Oversaw the entire hierarchy billing for high profile cases with multiple parent accounts and hundreds of

child accounts.

E D U C AT I O N

English Coursework Central Piedmont Community College, Charlotte, NC

English Coursework York Technical Community College, Rock Hill, SC

Technological Proficiency

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Microsoft Word, Access, Excel, Rental Man, Company Intranets, JCD, PowerPoint, Outlook, Oracle, and various

Internet resources including crane manufacturer sites. Familiar with fleet GPS monitoring and permitting software

for MD, DE, PA, and NJ

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