Project Management Systems

JONATHAN BASDEN Lawrenceville, GA *****

**************@*****.*** • 470-***-**** • 404-***-****

Network Administrator

LAN-SAN Engineer HW Systems Analyst

Executive Summary

Analytical, collaborative and Customer-focused IT professional with experience leading and contributing to projects designed to enhance system functionality and end-user productivity. Acknowledged for capacity to tackle challenging issues, analyze viable alternatives, and provide innovative solutions that reside well within clients' financial and time frameworks. Utilize persistence, personal integrity, channeled energy, initiative, and determination to conquer technical challenges. Resourceful, life-long learner, embracing knowledge as a tool for improved problem-solving effectiveness.

Experience

TelAid, Atlanta, Georgia 2016 to Present

Support Analyst/Project Management

Managed and maintained on-site technicians and provided remote support, traffic, analysis and corrective action and network configuration of life cycle IT equipment and related peripherals.

• Documented all Add/Change/Delete states to existing customer network infrastructure.

• Configured switch and hub connectivity, port cycle, zoning and corrective IP addressing via remote CLI.

• Reviewed and edited assignment instructions and technical documentation.

• Confirmed receipt of all assignment deliverables.

• Performed pilot assignments as on-site technician as needed.

IBM, Smyrna, Georgia 2005 to 2016

Senior Storage Support Systems Analyst

Took problem ownership and provided effective hardware and software remote technical support assistance to end-user customers and IBM technical personnel in a high profile, high availability environment for the Enterprise Level Block Storage XIV, 1750, A9000 and V9000 Storage arrays; hypervisors and their supporting systems (SAN).

• Received, analyzed and recorded incident related information involving enterprise level block storage system hardware, microcode, host systems, switch configuration and network issues. Select appropriate actions to resolve problems and communicate the solution or action plan to the customer or IBM service technician. Provided best practices recommendations for host connectivity, switch zoning and environment for the IBM enterprise storage products. Provided problem escalation as appropriate.

• Led Project Management assignments and collaborated across all teams, mentoring rising peers on system procedures, protocols, configurations and effective repair procedures for product lines.

• Assisted with revenue generation by providing sales leads for product lines.

• Worked across all shifts, time zones and cultures to provide cross host, cross platform 24 hour/365 day support for product lines.

• Earned recognition for exceptional internal and external customer support, sales generation and strong work ethic, meeting or exceeding established goals.

NetLynx, Covington, Georgia 1997 to 2014

Principle/Owner

Provided custom onsite build and repair of personal computers, file servers, switches, backup solutions, wireless solutions, A/V and security system installations for home and mid-sized offices - along with instruction, tutoring and consultation services.

• Design, build and installation of full LANs including budgeting and acquisition. Setup of servers, clients, operating systems, cabling, switches, peripherals, access points and backup solutions. (Novell, Windows.xx and Linux)

• Client list includes: On-Site Specialist, Madison Heights, MI;

White Schuerman, Rhodes & Burson, P.C. Lawrenceville, Georgia; Steve Craig, DJ, WNNX, Atlanta. Volunteer LAN admin on-call, AngelFlight of Georgia. (1999-2000)

Cushman & Wakefield, Atlanta, Georgia 1999 to 2005

Network Administrator/Microcomputer Systems Analyst

Lead Administration of Office Branch Systems including Netware, Lotus Notes and Windows Servers, PC Desktop and Laptop Clients, System Peripherals, VOIP, A/V and Security Systems.

• Implemented and maintained data communications systems consisting of wide and local area networks, network servers, networking equipment (routers, data switches, transceivers, etc.), transmission media (fiber optic and copper cabling, leased lines, wireless media, etc), network protocols (TCP/IP, IPX, etc.) and network operating systems. Responsible for the setup, integration, and support of peripherals such as printers, scanners and presentation media into the network architecture.

• Administered network security procedures and protocols including user setup and deletions, auditing, application push, network rights and permissions. Optimized network data backup devices and viral scans. Monitored and adjusted LAN and server performance (tuning).

• Configured, repaired and synchronized legacy client PDAs and smartphones.

• Implemented modifications to existing and future physical sites, coordinating with management, peers, contractors, data architects, vendors and other responsible parties.

• Supervised additional Cushman and Wakefield systems throughout the United States. Exhibited both a leadership and partnership role with upper level management, team and peers.

Color Genesis/DataSlide, Atlanta, Georgia 1991 to 1999

Network Administrator / Computer Graphics Specialist

Managed and maintained specialized production LANs and Clients for Mid-sized Digital Photo and Computer Graphics Service Bureau.

• Provided technical guidance, support and repair to PC, MAC and RISC based Computer Graphics and Peripheral Production Workstations. Managed and maintained Novell and Windows Servers, Routers, Cablings, Switches, Email Servers and POS systems.

• Graphic imaging duties included: Execution of customer presentations utilizing a variety of platforms software and hardware. Responsible for color matching, prepress assistance, desktop publishing, print output, finishing, quality control and shipping. Graphic design, large format printing, grand format printing and tradeshow graphics production.

Education

DeVRY University, Decatur, Georgia

Bachelor of Science (B.S.), Computer Information Systems

Skills

• Operation of Systems and Platforms: VMWare, PC DOS, Windows 9x, Windows NT, Windows 20xx, MAC OS and Novell OS. Lotus Notes Server and Client Administration. Network Administration including rights and file Access Security.

• Backup and restore. Cabling. Data Recovery. Life Cycle Management. Performance Tuning. Documentation. Emerging Technologies analysis. TCP/IP. Firewalls, Network Security, Routers, Hubs and Switches.

• Network Administration including rights and file Access Security.

• Experienced Technician in building and modifying Servers, PCs and MACs. (including both modern and legacy systems.). PDA, smartphone and Remote Configurations. IOS and Android Systems.

• Application language experience: COBOL, CICS, FOCUS, IMS, OS/JCL, PASCAL, BASIC, LINUX, XWindows.

• Ability to prioritize workloads; flexible to respond to changing requirements in order to meet deadlines. Strong organizational, analytical and follow-up skills. Capable of working in challenging environments, independently or on team. Excellent typing, verbal and written communication skills. Capable of managing departmental budgets.

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