Customer Service Management

SKILLS

Customer Service

Team Player

Pleasant Personality

Planning & Organization

Purchasing

Value Enhancement

Time Management

Procurement

Risk Management

Critical Thinking

Leadership

Microsoft Office Suite

SAP

Total Quality Management

Excellent Verbal/Written

Communication

EDUCATION/CERTIFICATIONS/SPECIALIZED TRAINING

Masters of Business Administration, Strayer University Present - Dec 2017

Bachelor of Business Administration, Strayer University June 2016

WORK EXPERIENCE

Movement Mortgage, Charlotte, NC June 2016 – Present

Inside Support Analyst

Acts as an intermediary between the company and the client to meet the client’s need for information, support, assistance, reports and training.

Prepares memos, letters, proposals, charts, tables and other documents using various software packages. Provides support through copying, faxing, and mailing as requested by assigned staff.

Answers telephones, providing caller with general information, transcribing messages, and when necessary directing callers to appropriate staff or voice mail.

Carolina Tractor & Equipment, Charlotte, NC July 2014 – Jan. 2016

Warehouse Lead

Directed inbound and outbound logistics operations, including transportation, warehouse activities, safety performance, and logistics quality management.

Coordinated and executed Purchase Orders including full tracking up to delivery on site.

Executed all procurement activities per the company’s Purchasing Policy including communicating pertinent information to both internal customers and suppliers to keep apprised and to prevent issues

Developed and managed contingency plans and pro-actively investigated options to keep the project timelines. Looked in to options to accelerate parts procurement with current vendors, or if needed with alternative vendors

Department of the Army August 2005 – July 2014

Logistics Operations and Data Manager

Assigned duties, instructed, and supervised 45 subordinates in proper work techniques and procedures. Planned and analyzed operational data and reports to ascertain degree of conformity with established policies, work standards, and procedural directives.

Maintained operational control and accountability of the organizations prescribed load listing and shop stock valued in excess of $300M.

Inspected and evaluated inventory management activities. Organized file system development for inventory management and distribution of logistical support.

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