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Customer Service Human Resource

Location:
Fort Smith, AR, 72903
Posted:
February 27, 2017

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Resume:

Roger Evans

**** ***** **** ******

Fort Smith, AR 72903

479-***-****

acy0zi@r.postjobfree.com

SUMMARY

Results-focused leader with unique career track which includes: Human Resource, operations, sales, marketing, supply chain, distribution, and customer service. Experience in serving industries such as telecommunications, retail, manufacturing, janitorial, restaurant, and health care. Possess proven ability to build strong working relationships with both internal and external customers. Highly organized and efficient team leader with strategic vision, strong work ethic, sound problem solving skills, and adaptability.

KEY STRENGTHS: Leadership, Communication, Problem Solving, Planning, Innovation, Change Management

EXPERIENCE

Production Supervisor Nov 2015 - present

Baldor Electric Motor Co.

Provide leadership, direction, training, and administration to employees as necessary

Ensure quality, production, safety, and housekeeping goals are met on a daily basis

Utilize analytical skills for improving quality, safety, productivity, and overall performance

Monitor employees’ hours via Kronos system to ensure employees are properly compensated

Perform evaluations, audits, and administer discipline as needed

Maintain employees’ confidence by portraying high character, intelligence, honesty, and dependability by having an above average work ethic

Human Resource Supervisor Jan 2015 – Nov 2015

OK Foods Inc.

Specialize in employee relations by interacting with and engaging employees

Conduct investigations based on complaints to ensure accuracy of information

Conflict Resolution based on investigation findings pursuant to disciplinary process

Conduct new hire interviews for administrative positions

Ensure adherence to all applicable employment laws (ADA, HIPAA, ACA, EEOC, etc.)

Maintain confidentiality of all information and exhibit an ideal corporate culture

Provide benefits and compensation support (FMLA, W-4, payroll, etc.)

Experience utilizing various software applications: SAP, Success Factors, Ultipro

Prepare and file daily staffing reports

Human Resource Generalist Sep 2013 – July 2014

Southern Star Inc.

Participated in developing, implementing, and scheduling new hire training program

All aspects of hiring process to include: pre-screening, interviewing, background, drug, MVR, etc.

Possess knowledge of employment and affirmative action laws: ADA, ACA, EEOC, etc.,

Provide benefits and compensation support to employees including any necessary changes

Maintain high volume of information pertaining to disciplinary actions, medical leave, vacation, etc.

Retain information to provide reports for evaluations on a regular basis and on-demand

Ensure all governmental paperwork is properly completed and stored (I-9, W-4, WOTC, etc.)

Maintain confidentiality of all information and exhibit an ideal corporate culture

Experience utilizing various software applications: ADP, Pixsys, ETA Direct

Operations Leader/Material Coordinator/Machine Set-up & Operate/DFM Aug 1996 – Oct 2010

The Trane Company – Fort Smith, AR

Managed operations from raw materials to finished product in a uniquely challenging role

Developed and implemented employee training program, conducted team meetings

Possesses knowledge of lean manufacturing, six-sigma, 5-S, SAP, in a union environment

Managed and coordinated material flow ranging from raw material to finished product

Performed quality checks and recorded results at various stages of the manufacturing process

Set-up & operated numerous computer-controlled machines throughout the facility

Possessed knowledge and skill necessary to replace any employee at any given time

Served as a union steward to represent hourly employees and was involved in grievance proceedings

Office Manager

Olan Mills Portrait Studio - Fort Smith, AR (Part-time in addition to Trane) Oct 1996 – Dec 1997

Involved in recruitment, interviewing, hiring, and evaluations of employees

Processed daily sales reports, employee payroll, and weekly performance reports

Identified, designed and implemented employee schedules, benefits, training, and development

Developed and maintained a corporate culture embracing cross functional teamwork, problem solving, empowerment, and outstanding customer service

EDUCATION

M.A., Human Resource, Dec. 2016

Webster University St. Louis, MO

Technical Certificate, Health Information Technology, Dec. 2013

Arkansas Tech University – Ozark Ozark, AR

B.B.A., Business Administration, May 2013

University of Arkansas – Fort Smith Fort Smith, AR

SOFTWARE & TECHNOLOGY

Microsoft Office Suite, Wordpress, ADP, Pixsys, SAP, Success Factors, BUS, SFD, Computer, Fax, Copier, Scanner, Printer, Phone

PROFESSIONAL & COMMUNITY INVOLVEMENT

Graduated Cum Laude Arkansas Tech University -- Ozark

Sigma Beta Delta - International Honor Society for Business

Top Ten Club (scored in 90th percentile on Major Field Test 585 schools/ 80,000+ students)

Career Readiness Certificate (Gold, with maximum scores in Math and Reading

Lady Pirates – Volunteer Videographer/Assistant Coach 2009 – 2013



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