Customer Service Human Resource
Resume:
Roger Evans
Fort Smith, AR 72903
*********@*****.***
SUMMARY
Results-focused leader with unique career track which includes: Human Resource, operations, sales, marketing, supply chain, distribution, and customer service. Experience in serving industries such as telecommunications, retail, manufacturing, janitorial, restaurant, and health care. Possess proven ability to build strong working relationships with both internal and external customers. Highly organized and efficient team leader with strategic vision, strong work ethic, sound problem solving skills, and adaptability.
KEY STRENGTHS: Leadership, Communication, Problem Solving, Planning, Innovation, Change Management
EXPERIENCE
Production Supervisor Nov 2015 - present
Baldor Electric Motor Co.
Provide leadership, direction, training, and administration to employees as necessary
Ensure quality, production, safety, and housekeeping goals are met on a daily basis
Utilize analytical skills for improving quality, safety, productivity, and overall performance
Monitor employees’ hours via Kronos system to ensure employees are properly compensated
Perform evaluations, audits, and administer discipline as needed
Maintain employees’ confidence by portraying high character, intelligence, honesty, and dependability by having an above average work ethic
Human Resource Supervisor Jan 2015 – Nov 2015
OK Foods Inc.
Specialize in employee relations by interacting with and engaging employees
Conduct investigations based on complaints to ensure accuracy of information
Conflict Resolution based on investigation findings pursuant to disciplinary process
Conduct new hire interviews for administrative positions
Ensure adherence to all applicable employment laws (ADA, HIPAA, ACA, EEOC, etc.)
Maintain confidentiality of all information and exhibit an ideal corporate culture
Provide benefits and compensation support (FMLA, W-4, payroll, etc.)
Experience utilizing various software applications: SAP, Success Factors, Ultipro
Prepare and file daily staffing reports
Human Resource Generalist Sep 2013 – July 2014
Southern Star Inc.
Participated in developing, implementing, and scheduling new hire training program
All aspects of hiring process to include: pre-screening, interviewing, background, drug, MVR, etc.
Possess knowledge of employment and affirmative action laws: ADA, ACA, EEOC, etc.,
Provide benefits and compensation support to employees including any necessary changes
Maintain high volume of information pertaining to disciplinary actions, medical leave, vacation, etc.
Retain information to provide reports for evaluations on a regular basis and on-demand
Ensure all governmental paperwork is properly completed and stored (I-9, W-4, WOTC, etc.)
Maintain confidentiality of all information and exhibit an ideal corporate culture
Experience utilizing various software applications: ADP, Pixsys, ETA Direct
Operations Leader/Material Coordinator/Machine Set-up & Operate/DFM Aug 1996 – Oct 2010
The Trane Company – Fort Smith, AR
Managed operations from raw materials to finished product in a uniquely challenging role
Developed and implemented employee training program, conducted team meetings
Possesses knowledge of lean manufacturing, six-sigma, 5-S, SAP, in a union environment
Managed and coordinated material flow ranging from raw material to finished product
Performed quality checks and recorded results at various stages of the manufacturing process
Set-up & operated numerous computer-controlled machines throughout the facility
Possessed knowledge and skill necessary to replace any employee at any given time
Served as a union steward to represent hourly employees and was involved in grievance proceedings
Office Manager
Olan Mills Portrait Studio - Fort Smith, AR (Part-time in addition to Trane) Oct 1996 – Dec 1997
Involved in recruitment, interviewing, hiring, and evaluations of employees
Processed daily sales reports, employee payroll, and weekly performance reports
Identified, designed and implemented employee schedules, benefits, training, and development
Developed and maintained a corporate culture embracing cross functional teamwork, problem solving, empowerment, and outstanding customer service
EDUCATION
M.A., Human Resource, Dec. 2016
Webster University St. Louis, MO
Technical Certificate, Health Information Technology, Dec. 2013
Arkansas Tech University – Ozark Ozark, AR
B.B.A., Business Administration, May 2013
University of Arkansas – Fort Smith Fort Smith, AR
SOFTWARE & TECHNOLOGY
Microsoft Office Suite, Wordpress, ADP, Pixsys, SAP, Success Factors, BUS, SFD, Computer, Fax, Copier, Scanner, Printer, Phone
PROFESSIONAL & COMMUNITY INVOLVEMENT
Graduated Cum Laude Arkansas Tech University -- Ozark
Sigma Beta Delta - International Honor Society for Business
Top Ten Club (scored in 90th percentile on Major Field Test 585 schools/ 80,000+ students)
Career Readiness Certificate (Gold, with maximum scores in Math and Reading
Lady Pirates – Volunteer Videographer/Assistant Coach 2009 – 2013
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