Customer Service Technical Support
Resume:
CAREER OBJECTIVE
To secure a challenging position utilizing my skills and previous work experience to assist a company in reaching identified goals and providing continued opportunity for career growth.
SUMMARY OF QUALIFICATIONS
Amazing ability to take initiative and work unsupervised
Personable and professional with a strong customer service orientation;
Possess a strong work ethic and stable work history,
Ability to work as a team player
Over five (5) years experience in customer service and management.
Great experience in preparing beverages in a fast paced atmosphere
EMPLOYMENT HISTORY
The Coffee Groundz-Barista 9/2006 – 10/2012
Houston, Texas
Store Manager
Responsible for ordering, merchandising and proper inventory of products
Provided personalized services to customers;
Responsible for keeping appropriate financial records for company and maintaining vendor records
Responsible for handling cash and making timely bank deposits
Provided technical support to ensure essential information is documented
Responsible for supervising and maintaining the work schedule of over 10 employees
Collected and tallied all sales according to inspecting procedures.
H&R Block 01/06 – 4/2006
Houston, Texas
Customer Service
Responsible for greeting clients and making appropriate referrals for assistance
Maintained appointment calendar and accepted payments
Assisted clients with basic tax questions and procedures
Prepared and distributed customer activity reports
Ventura’s Bridal 05/02 – 10/05
Houston, Texas
Customer Service
Interacted with customers to provide excellent customer service
Managed inventory control and the organization of the store
Communicated and coordinated with internal departments
Responsible for pricing and delivery information
EDUCATION
Booker T Washington High School, Houston, Texas
CERTIFICATIONS
Food Service Handler Certification
COMPUTER SKILLS
Proficient in Microsoft excel, word, power point, outlook
Type 35wpm
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