Natalia Demaj

*** ****** ****, *****, **** *DN; acy0xv@r.postjobfree.com; 074**-******

Experience

Asda, Rugby (November 2011 – Present)

Team Leader, Customer Services and Cashier

Run the front end of the store, ensuring that staff is set their breaks and that everything is being carried out and running smoothly. Dealing with customer queries and complaints as well as customer returns and refunds.

RCCG Harvest Fellowship Church, Rugby (April 2010 – August 2010)

Church Administration Assistant

General Admin – data entry, filing, faxing, sorting mail, answering the telephone, booking appointments, booking hotel accommodation for guest speakers, dealing with travel arrangements. Developing a database with switchboard. Stocked up kitchen supplies (tea, coffee, sugar, milk, etc). Tidy the church building. Ensure lunch and teas were supplied at training sessions which were held once a week. Helping and supporting the pastor in her functions. Helping and supporting the church staff.

Draycote Hotel and Whitefields Golf Course, Rugby (September 2008 – March 2010)

Receptionist

Helping and supporting staff with any queries and to ease their workload. Helping and supporting guests who have queries or complaints, so as to ensure that they have a stress-free stay. Receiving and processing payments. Data input. Balancing cash and bar floats on a daily basis. Checking guests in and out of the hotel. Filing, faxing, diary keeping, general administration, answering the telephone. Changing hotel rates on the internet on a daily basis.

Caraires Consultancy, Rugby (May 2008 - August 2008)

Administration Temp

Worked Reception at Metso Minerals. Switchboard operator at HMP Rye Hill.

Mercia Sales & Marketing, Rugby (April 2008 - May 2008)

Administrative Assistant

Researching job specifications and head hunting for people who were of military background and who were looking for work.

Pearson Distribution Centre, Rugby (July 2004 - May 2007)

Warehouse Operative

General warehouse work, picking, packing and dealing with customers returns.

Cambridge Study Centre, Portugal (October 2003 - July 2004)

English Teacher

Teaching English as a foreign language to adults and children. Ages ranging from 5 and above. Meeting with students to discuss their progress. Covering reception and doing basic administration work.

Helping students find ways of improving their English skills. Supporting students in

their development.

Wall Street Institute, Portugal (October 2001 - August 2003)

Head Teacher

Reception, basic administration and first hand customer contact and care. Meeting

and talking to students and to potential students to ensure that they are satisfied with

their progress or with the institute. Teaching English as a foreign language from 15

years and above. Preparing monthly statistics for the institute, making sure that we reach our

monthly targets. Holding staff meetings. Helping staff to achieve their goals and

targets as well as ensuring that they are all happy. Helping students to achieve their

goals and ensuring that they have the necessary tools to do so.

Kirby International, Portugal (July 2001 - September 2001)

Telemarking Operator

Education

January 1998 - December 1999 Midlands Christian College, Zimbabwe

O’Level Level 2: English, Afrikaans, Science

O’Level Level 1: Biology, IT, Accounts

Pitman Numeracy Pass

January 2007 - February 2007 Advent Training Home Course

CompTIA A+ Part 1 & 2

June 2005 OCR Level 1 in Certificate in Adult Numeracy

September 2005 City & Guilds

Level 1 in Spreadsheets

July 2010 Coventry University

CPD in Starting a Business

September 2011 Focus 4, Rugby

BCS Level 2 Certificate in IT (ECDL Extra) (ITQ)

February 2012 Basic Web Design (Google websites)

November 2012 Stockport College BA

NCFE Level 2 Certificate in Principles of Business and Administration

March 2013 Petroc CS

NCFE Level 2 Customer Service

August 2013 Stoke on Trent College ED

NCFE Level 2 Equality and Diversity

July 2016 TEFL UK

150 Hours Masters TEFL Course Certification

Skills

I have proven skills with computers and with people. I have taught English as a foreign language. I am a good listener and accept positive critism. I am also fluent in English, Portuguese and Afrikaans. I enjoy a challenge and am always looking to self-improve.

Additional Information & Interests

I enjoy spending time and talking to people from all backgrounds and walks of life, I also love spending time with my children and husband as well as family and friends. I enjoy cooking, watching movies, improving myself through self-development and courses as well as trying different things like researching random stuff in my spare time.

I am very determined to do my job to the best of my ability and to help those I work with. I am a dedicated person who will do whatever it takes to do my job to the best way possible in a professional manner.

I am also an honest and reliable person who works well alone as well as part of a team and accepts positive critism. I speak English, Afrikaans, Portuguese and am now learning Albanian; therefore I have good communication skills. I can deal with people from all backgrounds and treat them with respect and compassion.

I enjoy completing assignments on time and under pressure. I tend to prioritize my workload in order to complete all my tasks within the deadline. I am open to new ideas and am a responsible individual.

I enjoy a challenge.

I have good IT skills as I have studied a bit of computers. I know how to use most Microsoft Office Suites, and other software.

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