Sales Customer Service

Ty Hughs

**** *** ********, ** *****, California, 858-***-**** tyhughsfortyfour@gmail

Objective

Having worked in a broad spectrum of sales industries primarily in the customer service industry, I am seeking a position

in which I can utilize my talents and sales experience.

Education

BUSINESS COMMUNICATION - BENTLEY COLLEGE WALTHAM, MA. 1995-1996

PSYCHOLOGY - NORTHEASTERN UNIVERSITY BOSTON, MA. 1990-1994

Skills & Abilities

Demonstrated experience in customer service and front desk administration using Microsoft Office.

Proven ability to gain higher customer satisfaction communicating with a diversity of people.

Strong background in economic & business theories and practices.

Excellent written and oral communication with managerial staff.

Experience

Sportsmans Guide, St. Paul, MN, Call center representative and training 4/01/2011 - present

Taking inbound phone calls and effectively managing customers’ needs and wants by matching a wide variety of

products to suit them.

Resolved customer questions, issues and complaints patiently to ensure good customer experiences; welcome them to come back as regular clients by giving them great smile and introducing some promotion.

Routinely trained incoming employees while improving upon their sales techniques.

Accurately calculated and recorded everyday income to set up appropriate monthly budget and measure business growth.

COLDWELL BANKER BURNET, St. Paul, MN, Realtor 5/10/2007 - 12/01/ 2010

Helped sellers of single family homes position their properties in effort to maximize sale price.

Presented a complete professional presentation to buyers and sellers detailing comparable homes.

Developed new customer base while holding open houses.

Represented purchasers of single family homes mostly in the twin city area of St. Paul and Minneapolis.

Completed the closing purchase agreements.

Trained new members by contributing new activities ideas and fulfilling those ideas with teamwork.

Participated in a unique and large condominium development which boasted the cities only riverfront

properties boasting dockage for watercraft.

BOSE CORPORATION, St. Paul, MN, Sound specialist and sales – certified 03/01/2005 – 01/03/2011

Greet customers and ascertain their needs and budget.

Demonstrate appropriate product using the “Bose method.”

Facilitated and ran the Bose Theatre introducing customers into the theatre and preparing them for a tutorial and show. This involved training new employees in the Bose method and theater process.

Deliver and install complete sound system.

Core Qualifications

Extensive sales experience in multiple settings including retail storefront, call center sales, and door to door.

Selling everything from sporting equipment, to Bose speakers, to single family homes.

Named in top 5 to 10 percent in sales in last previous sales positions receiving many sales awards.

Effective at coaching and improving the sales techniques of fellow co-workers and assessing improvements to management in a professional manner.

Strong problem solving and multitasking skills.

Contact this candidate