Customer Service Human Resources
Resume:
ELLEN J KALTER, SHRM-CP, PHR
** ***** ***** ***********, *** Jersey 07751
********@*****.*** www.linkedin.com/in/ellenkalter/
SUMMARY
Senior Human Resources Leader with excellent communication and strong management expertise in the strategic execution of Talent Acquisition and Talent Development processes that increase company growth and brand recognition. Known for highest integrity, strong business acumen, poise under pressure and adaptability to changing and challenging situations. Trusted partner to internal clients. Significant experience working for Fortune 1000 organizations in (Healthcare, Insurance, Consumer Products, Financial Services, and a Staffing agency.) Track record of delivering results such as:
Retention: over 90% of hired employees stayed and were promoted to other positions.
Unmatched Selection and Hiring Experience: created a selection process that differed markedly from other companies, e.g., eliminating the “black hole” phenomenon, thereby attracting and keeping candidates.
Quality: recognized for recruiting and hiring high-potentials and strong-performers.
AREAS OF EXPERTISE
Staffing Strategies
Executive Coaching
Performance Evaluation
Executive Recruitment
Project Management
Employee Relations
Succession Planning
Career Development
Relocation
Employment Branding
University Relations
Training
Applicant Tracking Sys.
Vendor Management
Affirmative Action
Compensation Analysis
Diversity Recruitment
PROFESSIONAL EXPERIENCE
RAYSON and RUSH ASSOCIATES – Lebanon, New Jersey November 2015-present
Executive Recruitment and Sourcing Associate
Identified, researched, recruited and interviewed candidates for an executive search firm specializing in difficult to fill positions in the fields of Engineering, Accounting, Finance, SOX, Audit, Retail, Medical Directors, Clinical Research, Regulatory Affairs, Medical Communications, Environmental Health &Safety, Ecommerce, Digital Media and IT
QUALCARE ALLIANCE NETWORKS, INC – Piscataway, New Jersey April, 2015-November 2015
Recruiting Consultant
Source and manage full life cycle recruitment process for multiple lines of business for a Managed Care Organization. Recruited for Nurse Case Management, Workers’ Compensation and Employee Benefits Administration. Positions included Nurses, LPN’s, Workers’ Compensation, Property and Liability Adjusters, and Senior Account Executives. AVP’s of Operations and Client Services. Additionally recruited for all levels of Finance, Accounting and Administrative areas. High Volume requisition (30+) workload. Utilized various cost effective sourcing methods such as LinkedIn, Indeed, Cold Calling, Monster, Dice, and other Social networking sites.
RAYSON and RUSH ASSOCIATES – Lebanon, New Jersey January 2014 – April 2015
Executive Recruitment and Sourcing Associate
Identified, researched, recruited and interviewed candidates for an executive search firm specializing in difficult to fill positions in the fields of Engineering, Accounting, Finance, SOX, Audit, Retail, Medical Directors, Clinical Research, Medical Communications, Environmental Health &Safety, Ecommerce, Digital Media and IT
BROTHER INTERNATIONAL CORPORATION - Bridgewater, New Jersey 1998- November, 2013
Senior Human Resources Employment Manager
Directed the corporate-wide talent acquisition function advancing the corporation's recruitment strategy by establishing, recommending, developing, implementing and managing all aspects of the recruitment and staffing policies and processes.
Key Relationships with Leaders and Managers
Managed relationships with executives and key decision makers to implement hiring best practices.
Managed and developed a team of recruitment professionals who were responsible for providing services, tools and support for all divisions.
Advisor to Management on Succession Planning.
Directly recruited for mid to senior level positions in Sales, Marketing, IT, Research and Development, Supply Chain, Engineering, Accounting, Finance, Legal and Operations.
Partnered with HRBP to plan and develop strategies for growth and development of the internal talent within the organization. Created and produced effective performance measurement metrics and analytics.
Developed and managed University relations, internship and co-op programs.
Direct responsibility for development and execution of talent acquisition budget including but not limited to purchasing job board contracts, purchasing resume database seats and print advertising.
Partnered with HR leadership, Marketing, and Public Affairs to build experienced hire marketing strategy and collateral in support of Brother’s brand and values.
Provided managers and supervisors with guidance on performance evaluations, and employee relations.
Strategy and Execution
Determined and clarified recruitment standards and compliance expectations and ensured that all hiring managers were trained accordingly.
Created and designed company's first career website.
Led the expansion initiatives for two newly acquired subsidiaries.
Re-launched intranet site which lead to more employees applying for open jobs.
Established the Employee Referral Program, which saved the company $300,000 in hiring costs.
Designed, developed and managed company's first applicant tracking system (ICIMS).
Assisted in the design of compensation, commission and bonus plans to assure that these plans were competitive with current market conditions and other companies.
Re-engineered the onboarding process and trained all locations on new format.
Negotiated corporate agency fees for both permanent and temporary employees to standardize fees paid nationally and to take advantage of multi-location discounts.
Systems and Processes
Instituted the background check process and procedures.
Managed corporate relocation for new hires, transfers and Japanese employee rotations. Negotiated with outside vendors to insure that Company was getting the best rates nationally.
Managed and administered the Company's Affirmative Action plans and initiatives, which included advising senior leadership and HR staff on changes to guidelines and regulations.
Conducted exit interviews and terminations.
Collaborated on job creation, job descriptions and evaluated for grade, level and salary structure.
MERRILL LYNCH CORPORATION - Somerset, New Jersey 1997-1998
Senior Recruiter
Recruitment of high volume exempt and non-exempt positions for Finance Operations, and Customer Service Divisions. This included the hiring of 401K Plan Accountants, Plan Administrators and Customer Service Representatives.
Represented Merrill Lynch at Colleges, Universities and Career fairs, to establish company brand on campus with interviews, program participation, and meetings with student leaders.
Conducted interview training for Senior Leaders and hiring managers.
Administered FIAT testing and created templates for use during interviews of candidates on campus and on site.
FIRST INVESTORS CORPORATION - New York, New York 1995-1997
Staffing Specialist
Recruited for full life cycle for exempt and non-exempt positions using innovative sourcing and cost effective strategies that reduced new hire costs by 50%.
Provide managers and supervisors with guidance on performance evaluations, employee relations and terminations.
Conducted new hire orientations which included explanation of benefit entitlements.
Negotiated fee agreements with agencies.
EDUCATION AFFILIATIONS SKILLS
Bachelor of Science in Social Work, SUNY at Buffalo
Summa cum Laude
Staffing Management Association Treasurer
Registration Co-Chair for Garden State Council-SHRM conventions for past 5 years.
Computer Skills: Microsoft Office, ICIMS, ATS, AIRS ADP, TALEO
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