Punyashloka Sahu, SAFe *.* Practitioner Email:acy0x3@r.postjobfree.com

Mobile: 704-***-****

H4 EAD holder

PROFESSIONAL SUMMARY

Subject Matter Expert, Domain Expert, Software Tester in Card Payments domain and Finance. Over 5 years of diverse IT experience as a Business Analyst in Finance, Banking, Software, E-Commerce Domains providing a well-balanced understanding of business relationships at all levels until final solution release.

SKILL SET

Languages: Java (Proficient), UML (Proficient), ISO 8583, Hive, JavaScript, JSP, Servlet

Database: MYSQL, ORACLE

Visualization Tools: Tableau, Excel, SAS

Business Analysis: Business Needs and Functions(BNF), Business Requirements Definition(BRD), Gap Analysis, Business Use Case Documents, Statement of Work(SOW), Requirements Traceability Matrix, SLA Creation

System Analysis: SDLC and Agile Methodologies, System Architecture Specification(SAS), System Requirements Specification, Functional Design Specification, Data Modelling, Entity Relationship Management(ERD), User Interface Design, Change Management, Facilitate Design and Code Reviews, IT Development Methodology(ITDM).

Hardware: Multiple Platforms (Mainframe, Client/Server).

Software: MS Project, MS VISIO, MS Office Suite, ACCESS, Internet Technology, MS Word, MS Power Point,MS Sharepoint

Agile Tool: Rally,JIRA

Scaled Agile Framework (SAFe) 4.0

PROFESSIONAL EXPERIENCE:

Product Owner/Business Analyst INFOSYS Technology (AMEX) (07/2016 –02/2017)

Worked with the Product Manager and other senior stakeholders to understand the business needs and product goals.

Reviewed and managed the product’s vision, storyboards, user workflows, communicate updates to Services, Delivery, Support and other stakeholders.

Negotiated work with the team during the sprint planning meetings, always considering the team’s established velocity.

Defined features requested via roadmap. Conduct necessary research, capture use cases and value that will be delivered to the end-user when the feature is complete

Assisted the product engineering Scrum team during regular ceremonies: feature review, backlog refinement, Sprint plans and demos by being the voice of the customer and communicating the value behind each product and prioritization decision

Remained available to the team to answer questions and delivered direction regarding acceptance criteria, customer needs, and work priorities

Conducted user acceptance testing on features and bug fixes before they are released, ensuring the high quality of products that are being delivered to customers

Assist the project team in developing Requests for Information(RFI),Requests for Quotes(RFQ),Requests for Proposal(RFP),and Statements of Work(SOW).

Software Functional/Business Analyst RS Software (VISA CLIENT) (09/2013 – 03/2014)

Expertise in Card Payments Domain and Financial Services

Well Versed with Credit/Debit card/E-commerce/EMV/Mobile Specifications/Mobile Wallet

Well Versed with VISA INC projects including VIP QA and core config.

Strong experience in all phases of Software Development Lifecycle (SDLC) using Waterfall, Agile/Scrum, RUP (Rational Unified Process) and Software Testing Life Cycle (STLC).

Strong experience with Scrum methodology and well versed in writing user stories.

Excellent understanding of Business Requirements Gathering, Translating Requirements into Specifications and Application Design.

Proficient in Technical and Business writing, Business Process Flow, Business Process Modeling and Testing.

Highly proficient in writing User stories, creating Use Cases, Use case diagrams, Workflow Diagrams, Sequence Diagrams, and Class Diagrams etc. Extensively used Rational Rose and MS Visio for UML.

Proficient in using Agile Scrum methodologies, performed roles of Scrum Master following sprint/standup sessions and used Excel extensively to write user stories, analyzed the Iteration Burn Down charts and reviewed defects.

Involved in Test Planning, Test Preparation, Test Execution and Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.

Proven record of Team Management and Leadership skills. Excellent Presentation skills in regards to communicating with both business and technical teams.

Hands-on experience in implementing card payment switching system and clearing and settlement system.

Responsible for infrastructure engagement, UI design, program and database design, project schedule and deliverables, client relationship in an Agile Scrum environment. Manage offshore team of 4, onshore team of 2.

Performed vendor management and client relationships; conduct JAD sessions and SMEs and technical stakeholders; created business process documents to enhance day-to-day operations as well as recommendations to include software version upgrade and end user training; created and maintained user profiles; facilitated production support space issue from problem identification to resolution.

Performed Smoke, Functional, Integration, System and Regression and End to End testing with banks.

Conducted UAT with the cross-functional business teams to ensure the system was aligned with the vision of the business teams.

Developed, coordinated, and implemented methodology and scope for multiple complex projects.

Created Requirements Specifications, Use Case Diagrams, High Level and Detailed Process Flows, Robustness Diagrams and Domain Model as well as standardized a process that decreased requirements gathering and analysis time by 50%.

Utilized strong analytical and research techniques to identify gaps and inconsistencies within current measurement tools, allowing development of improved and cost-effective business model

Coordinated and facilitated extensive user interviews and workshops to gather and analyze requirements

Domain expert for PCI De-scoping Technologies like Tokenization.

Gathered requirements from SMEs and created requirements documents; developed UAT test scenarios and plans; gathered performance metrics and created reports and analytical graphs for management presentations; conducted product demonstrations for user community.

Technical Mentor: Coached and mentored team members.

Experience in Epics, stories, versions and sprints.

Functional Analyst / Business System Analyst National Payments Corporation of India (RUPAY) (08/2010-05/2013)

Co-ordination with vendors related switch and simulator to get the issues resolved and to make POS Online transaction successful.

Created User Requirement Specifications (URS), Functional Requirement Specifications (FRS), Business Process Flow System for Rupay Network.

Developed crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications.

Collaborated with management and external stakeholders to identify and implement changes to systems and processes to increase call center efficiency

Provided comprehensive support to all end users and stakeholders through training and documentation.

Interchange Specialist (Purchase with cashback/Purchase/e-commerce/cash @POS)

Ensure delivery, resolution of issues, monitoring and follow-up including submission of status report to the higher management at weekly intervals.

Overseeing directly all development activities and ensuring proper documentation.

Ensure delivery of project will be in time and quality of delivery should be maintained high by doing the rigorously testing.

Knowledge of industry, market trends, and various competitors in relation to the complete Transaction cycle beginning Authorization and settlement of transaction.

Managed the entire team for successfully launching the Rupay Global Clearing and Settlement System for SMS & DMS transaction processing.

Detailed Knowledge of end to end dispute Management process for Debit Card/ E-com/EMV/Offline transactions including turnaround time for each clearing messages.

Configured the factors influencing Interchange Fee Calculation & Interchange fee processing structure.

Preparation of Test cases of POS Authorization System for Rupay (Domestic card of India).

Configuration of test cases in simulator and testing the same using simulator.

Analyzing test results and raising defects for resolution

EDUCATION

Masters in Information Technology June 2016

University of North Carolina Charlotte GPA: 3.66

Certification May 2015

Advance Database and Knowledge Discovery GPA: 3.70

Scaled Agile Framework 4.0 Practitioner CertificateID:000*****-****

Bachelor of Engineering in Computer Engineering May 2010

Gujarat University, India. GPA: 3.76

ACADEMIC PROJECTS:

Game Wizard Jan 2015-May 2015

A web application which helps user to generate game specific XML file which is input to game development platform.

Movie Data Extraction –BIG Data and Analytics Jan 2015-May 2015

•Extracted Movie Data from Hadoop Cluster using map reduce.

•Created visualizations using Excel and Tableau.

Charlotte Car Website Jan 2015-May 2015

Designed and developed UML diagrams and using those UML, developed website.

SIGNIFICANT COURSE WORK:

Big Data and Analytics, Advance Database Design, Algorithm and Data Structure, Advance Database

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