Project Manager

Craig Tomlinson

**** ****** **** ***** *****, Jacksonville, FL 32216 904-***-**** *****@**.***.***

PROFESSIONAL SUMMARY:

Accomplished IT Leader who excels at managing hardware and software technical projects from inception to deployment, collaborating with cross functional project teams and interfacing with stakeholders through all phases of the project lifecycle.

Motivated achiever with sixteen years of significant, progressive experience in information-technology consulting, focusing on web-based and client/server-based applications, custom development projects, as well as customization of packaged products.

Seasoned project manager who has successfully led project teams of 10+ people from requirements- gathering through to implementation and support.

Diverse project management experience includes the following projects: Data Center Power Plant upgrade, Data Center Migrations, Dispatch Infrastructure Project and Reliability Initiative, Enterprise Information Security initiatives, Terminal application enhancements, and the migration of a Network-based Classing of rail cars to an Integrated Facility for Linux on mainframe.

Skilled in removing organizational silos which prevent modernization of application and system infrastructure.

Diverse domain experience includes logistics/ transportation management/supply chain projects as well as possess time and attendance software experience.

Hands on experience developing customized solutions for time and attendance needs.

Dedicated, self-motivated achiever who is committed to success and adept at juggling multiple tasks in a high-pressured environment.

Solid communicator with exceptional team-building skills.

Strong problem-solver who can design solutions and assist developers with issues.

TECHNICAL SUMMARY:

Microsoft Windows NT, XP, Vista and Windows Operating Systems, Microsoft Office Products, Microsoft Project, Planview, Innotas, Siebel, SharePoint, Clarity and Oracle Financials

PROFESSIONAL EXPERIENCE:

CSX: Jacksonville, FL January 2011 - January 2017

Senior Business Analyst March 2016- January 2017

Acted as a Lead Business Analyst for CSX Terminal Operations, supporting and improving business operations in TRANSFLO, Coal & Ore and Automotive.

Managed the planning of all support activities for the applications within this unit.

Responsible for establishing and nurturing relationships with internal business partners and vendors.

Collaborated with the business and met with technical teams to gather and research requirements, assessing if product enhancement requests are reasonable in regards to ROI.

Oversaw all matters as it relates to off-shore support team, including communication, scheduling and training.

Effectively managed the Customer Information Management System (CIMS) project, serving as the primary business liaison with TRANSFLO.

Worked on Ore Docks project and served as the primary business liaison with CSX Piers.

Implemented remote dumping software with Systems Associates, Incorporated

oResulted in improved efficiency and reduction in head count at Toledo Docks.

Senior Project Manager -Information Security February 2015 - March 2016

Served as a Senior Project Manager on Enterprise Information Security initiatives.

Defined scope, established timelines, allocated resources, managed budget and tracked cross functional team progress.

Played a key role in a large scale Multi-Factor Authentication initiative in the security operations area.

Senior resource in the CyberArk discovery project, researching and analyzing viable security options as well as partnered with vendor to achieve goals and establish meetings and milestones as they relate to this initiative.

Actively participated in the building of a program covering all security related initiatives for executive report, planning and facilitating all security related meetings as required.

Project Manager, Enterprise Services June 2011- February 2015

Served as Senior Project Manager within Enterprise Services for Data Center Power Plant upgrade as well as Dispatch Infrastructure Project and Reliability Initiative.

Responsible for removing organizational silos which prevented modernization of system infrastructure.

Planned and delivered quarterly extended staff meetings for broader audience of Technology representatives and Senior Team.

Created and maintained detailed project plans, soliciting each team lead's input on key project deliverables from estimation to analysis to delivery.

Organized and facilitated all meetings for the Change Management sub-team.

Project manager for migrating Network-based Classing of rail cars to an Integrated Facility for Linux on mainframe.

Collaborated with data center team to implement an application to provide insight as to the status of local and remote data center power and connectivity status.

Successfully managed the Data Center Power Plant project with on-site engineers to facilitate the removal of old generators and switch gear. Advised facility manager on all corporate communications for the effective dissemination of pertinent notifications.

oResulted in no power outages to the network which prevented nearly $4 million in lost revenue per hour.

Worked closely with primary vendor to plan the project from start to finish, soliciting feedback and best practices.

Served as the lead for the Louisville and Indianapolis Railroad Company Project, constructing and managing the CSX project plan end to end, inclusive of all milestones.

Managed the PTC (Positive Train Control) Dispatch Training upgrade and PTC Infrastructure projects. In this, took over management of project to build the infrastructure for production, user acceptance testing and development environments for federally mandated project in line with all Class 1 railroads.

Project Manager, CSX Rail Applications January 2011 - June 2011

Effectively managed a team of eight programmers and analyst to develop and implement mainframe and web deliverables related to rail applications.

Leveraged Agile Scrum (modified) methodology to manage project plan.

Prepared and presented weekly financial information to Technical Director from Clarity.

Organized and delivered monthly Oracle financial information for all projects under division, reporting to Technical Director.

Built and nurtured excellent rapport with team and business partners to achieve our Q1 and Q2 goals.

Automatic Data Processing: Jacksonville, Fl January 2001 - January 2011

Implementation Consultant March 2010 - January 2011

Served as a Senior Implementation Project Manager, leading the planning and implementation of customized software solutions, which included building databases and interfaces, training clients and working with other tiers of support.

Gathered requirements through interfacing with clients to understand their specific time and payroll needs as well as their systems and processes.

Continually collaborated with development to communicate clients’ particular customizations and communicated with client project status, satisfactorily delivering software enhancements to clients.

Project Manager May 2007 -March 2010

In three years, led 48 projects to completion. Client lists included: Urban Outfitters, Gatan Corporation, Terex Corporation, Hilton Hotels, Unigroup, Mandarin Oriental Hotels and many others.

Worked closely with Pre-Sales team to understand client need and define initial scope of the project.

Played a key role in requirements elicitation and documentation as well proposal organization and presentation.

Confirmed the scope of the project during kick-off calls.

Organized and conducted weekly and biweekly status calls to ensure projects remained on schedule and determined risks.

Led projects teams of 3 to 5 through all phases of each client project, from analysis to deployment.

Delivered excellent customer service and gained respect of client management and end-users.

Supported team with researching, analyzing and resolving escalated client technical issues involving servers and time collection devices.

Technical Consultant January 2001 - May 2007

Worked closely with clients to understand and define requirements for servers and time collection devices.

Served as technical liaison for ADP project team and client on all matters related to databases and network requirements.

Installed proprietary software on servers and work stations for clients.

Trained internal team members on the technical aspects of our application and time collection devices.

Time Resource Management: Jacksonville, FL October 1997 -July 1999

Account Executive

Planned and managed projects end to end for hospitality clients.

Elicited requirements by interviewing clients to understand their needs and current system capabilities, conducing gap analysis for clients for customized time and attendance software.

Configured database for client based on the requirements.

Deployed server/client stations while on site.

Deployed time collection devices while on site.

Trained payroll and managers in use of software.

Delivered production support and assisted client with any issues post-implementation.

EDUCATION

MBA: Florida State University; Tallahassee, FL (in-progress)

Bachelor of Arts in Political Science and History: The University of North Florida; Jacksonville, FL

MILITARY SERVICE

Service Country: US Branch: Navy; February 1987 to June 1992

Rank: Airman

Avionics Technician, aircrew/in-flight technician on TACAMO platform supporting the Joint Chiefs of Staff Selected for commissioning program but opted to return to civilian life.

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