Mental health
Resume:
TWAKIA C. LILLY
Durham, NC **703
919-***-**** (Home)
*********@***.***
WORK EXPERIENCE
Freedom House Recovery Center August 8, 2016-present
MH/SA Qualified Professional (Facility-based Crisis Services)
Worked in the detox unit as a qualified professional/detox counselor;
Coordinating Discharge Planning
Conducts screenings, interviews and assessments in a professional and engaging manner. Consults with staff on completion of the required written documentation at the time of the service.
Works with staff to provide treatment planning by preparing the initial diagnosis; describing strengths, preferences and needs; and identifying treatment goals and strategies for each client assigned.
Provides client education by conducting alcohol and other drug education classes, HIV/AIDS classes are conducted as assigned.
Consults with staff to identify appropriate referral resources, to coordinate services with referral resources, and to assist client with utilizing referral resources.
Maintain a schedule approved by supervisor.
Perform other related duties as assigned.
Linking recipients to SA aftercare treatment
Heartfelt Alternatives
Qualified Professional (Peer Support) January 5, 2015-July 25, 2016
Worked with adult population (ages 18 & older) in peer support services
Assisted adult consumers with establishing Daily Living Skills;
Responsible for creating and updating Person-Centered Plan (PCP)
Coordinated activities within the established Person-Centered Plan (PCP)
Assists with referral linkage.
Provided direct intervention and also arranged, coordinate d, and monitored services on behalf of the person supported.
Supported the person in the development of various Skill Building Activities
Completed documentation of services including a daily full service note
Responsible for processing any discharges necessary.
Worked closely with other paraprofessional and clinical/professional staff to maintain communication and provide feedback, standardize procedures and expedite PCP implementation.
Facilitated relationships and serve d as a link between the company, parents, guardians, local agencies and the community.
Walmart
Inventory Control Specialist September 13, 2014-January 16, 2015
Unloads merchandise from delivery trucks and places stock in the appropriate location such as the backroom and sales floor.
Maintains accurate inventory controls by categorizing merchandise in bins by department, labeling overstock merchandise, scanning merchandise daily, adjusting inventory levels in the perpetual inventory system, and executing Company programs.
Utilizes handheld scanner to identify items needed on the sales floor and retrieves merchandise from inventory bins, occasionally utilizing a ladder or power equipment, such as a power jack or sky lift.
Monitors area for signs of shrink and potential security risks, and contacts management and/or In-Store Loss Prevention when problems are identified.
Ensures a safe and clean environment by maintaining safety standards, such as stabilizing merchandise on risers, high walls, and features; securing merchandise on displays; ensuring ladders are properly secured; removing empty pallets, cardboard, and trash from the sales floor; and performing maintenance
Communicates and responds effectively to Customer questions about merchandise, locates merchandise, and provides requested assistance, such as verifying in-stock and retrieving items from the backroom.
Maintains in-stock by properly delivering merchandise to the sales floor and accurately stocking merchandise on racks and shelves and in bins and cases, including regularly bringing merchandise forward and restocking merchandise returned from other areas.
IBM (Seterus)
Loss Mitigation Specialist Aug 05, 2013-Aug 12, 2014
Responsible for reviewing, analyzing, approving and underwriting individual loan modification packages (unusual and complex).
Reviewed financial statements, credit reports, and applicable ratios (i.e. Debt ratios, loan-to-value)
Evaluated as well as examining transactions to ensure accuracy and completeness
Prepared formal reports for review
Ensured that documents are consistent and uphold to company and industry guidelines; Implemented fraud detection techniques and performing compliance reviews
Assisted with re-negotiations of loans based on lending guidelines
Contacted customers and lenders to gather information to make appropriate decisions and explain rationale behind credit decision.
VC & Associates, Inc.
Qualified Professional (Day Treatment) November 20 11 - July 2013
Worked with children including IDD population within the age range of (4-12 years old) in the day treatment program
Developed and implemented lesson plans to provide appropriate therapeutic services to the clients/students assigned to the Day Treatment Program.
Provide d appropriate therapeutic and crisis interventions (based upon CPI principles/training) in the Day Treatment program setting.
Responsible for determining, requisitioning, and maintaining adequate equipment, materials, and supplies needed for the provision of educational/vocational services in the Day Treatment setting in a cost effective manner.
Served as a member of the Treatment Team and attends the Team’s weekly meetings.
Responsible for the development of each client’s overall PCP treatment plan, discharge criteria, and placement recommendations.
Provided input for the Child and Family Treatment Team and attends such meetings upon request.
Assisted in establishing and maintaining productive community relationships and resources to support the program
Documented treatment progress in a timely manner while complying with state and federal standards.
Assessed, evaluated, and documented progress as well as such incidents required by state and federal regulations Serves as a member of committees when assigned or as appropriate to the needs of the program.
DreamWorks II
Qualified Professional (CST & IIHS) Oct 30, 2007 - Nov 29, 2011
Worked with adult population (ages 18 & older) in community support team services and youth population (ages 5 to 16 years old) including IDD in Intensive In-Home Services
Assisted adult consumers with establishing Daily Living Skills;
Responsible for creating and updating Person-Centered Plan (PCP)
Coordinated activities within the established Person-Centered Plan (PCP)
Assists with referral linkage.
Provided direct intervention and also arranged, coordinate d, and monitored services on behalf of the person supported.
Supported the person in the development of various Skill Building Activities
Completed documentation of services including a daily full service note
Responsible for processing any discharges necessary.
Worked closely with other paraprofessional and clinical/professional staff to maintain communication and provide feedback, standardize procedures and expedite PCP implementation.
Facilitated relationships and serve d as a link between the company, parents, guardians, local agencies and the community.
Family & Youth Services
Associate Professional (CSS & CST) April 10, 2004 -Oct 20, 2007
Worked with children population within the age range of (4-16 years old) in community support services
Responsible for documenting daily progress notes of specific intervention services provided to clients to insure that documentation in service records meets the requirements as specified in Medicaid Service Guidelines.
Conducted assessments that identified need in the areas of mental health and addiction.
Identified resources to counteract the effect of instability in housing, employment, social, family and role functioning.
Provide d referrals, linkage and follow up to services and community resources. Utilize problem solving and motivational skills to assist clients to reach their goals.
Provide d outreach and preventative services with the goal of supporting recovery, encouraging self-care, and avoiding the need for incarceration or increase in psychiatric services.
Submit ted accurate and timely records for billing.
COMPUTER SKILLS
Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Access, Sharenotes, Value Options
Current CPR/First Aid
EDUCATION
North Carolina State University
Raleigh, North Carolina 27607 B.S. Industrial Engineering, 5/04
REFERENCES
Sentell Williams
Eden Healthcare Services (Previous Supervisor from Dream Works II)
Owner
Chris Lyons
VC & Associates (Previous Supervisor from VC & Associates)
Day Treatment Program Manager
Monique Milligan
US Air Force
Supervisor
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