Manager Customer Service

Marie Sperry

**********@*******.***

Mobile: 078********

PERSONAL PROFILE

I have worked in a Front of House or an Administrative environment all of my working life and as a result I have developed a wide range of skills that would meet, and exceed the expectations for this role.

I pride myself on offering the very best in customer service. I will provide you with a professional look not only in my appearance but also in my manner. I am a warm and friendly person, putting my heart and soul into everything I do. I consider myself to be hard working, reliable, flexible and very honest. I understand the importance of a first impression I have been told that I have an infectious smile. I always seem to bring something new to the table and I have a mind for ideas and solving problem. I would love the opportunity to be the one to provide an exceptional level of customer service and bring my administrative expertise to this role.

WORK EXPERIENCE

First Impressions Receptionist/Solicitor Support Admin Assistant –January 2016 to Present

Intelligent office for Nelsons Law Nottingham

First Impressions Responsibilities:

Being Front of house, greeting clients with a smile, being friendly, open and welcoming

Offering Clients refreshments, informing the solicitor of their presence, showing clients to the meeting room

Setting up of rooms for meetings, booking rooms and car park spaces, ordering lunches

Dealing with many different issues that may be sensitive or upsetting to the client in an understanding and calm manor

Booking Hotel rooms, train tickets, Taxi’s

Clearing Meeting rooms, making sure that they are clean, tidy and have all stationery for the next client. Keeping the kitchen area clean and stocked

Managing the switchboard, passing on emails, liaising with Solicitors and other colleagues and working as part of an effective and happy team

Floor Support Assistant Responsibilities:

Administrative duties on behalf of the 12 Solicitors in my department which involve

Prioritising my tasks from Emails, notes and verbally by the Solicitor

Printing all post for the day, including any enclosures, bundles (these I need to find and could be on the system or in the paper files). Quality checking and sending either in royal mail, DX or delivered to the Courts

Requesting Cheques, sending cheques out in the post with the invoice and letter

E-filing, manual filing, creating new files, closing files and Archiving, sending Deeds to storage

Scanning and saving letters and Documents in the correct way and in the correct file

Printing, laminating

Working effectively on my own and as part of a team within a team

Biggest achievement

Being told by my manager that my work ethic was having a positive effect on other staff members.

Self Employed Cleaning Business June 2015 – September 2015

Orford Avenue Radcliffe On Trent

Responsibilities:

Key holder Letting Myself into the property switching off alarm/resetting alarm and locking up

Carrying out the days tasks as instructed by the owner

Having respect for the owners private property and belongings

Using initiative to carry out any additional tasks I think need doing in the time allowed

Planning my work load and prioritising

Following general health and safety good practices

Leaving the owners children’s toys on their beds in a playful manner differently each week as a bit of fun and excitement for them when they arrive home from school

Biggest achievement

I was able to provide an excellent service organising the household and freeing up my employers time enabling them to spend more time on leisure and family

Belvoir Catering August 2014 – March 2015

Saxby Road, Melton Mowbray

Responsibilities:

Driving the company vehicle and delivering breakfasts, lunches and buffets to our customers

Taking orders over the phone, serving customers in the shop

Writing out orders correctly, Passing orders onto the cooks

Keeping calm and organised at busy periods

Preparing cold cobs and salad boxes to order, Preparing and booking buffets

Being in charge of the shop in the absence of the owner

Shopping for stock

Taking delivery of stock and checking it off

Following safety and hygiene procedures

Handling money and cashing up

Biggest achievement

The owner took a holiday the first time in 10 years as she felt confident leaving her business in my hands

All Of Our Yesterdays Vintage China and prop hire www.allofouryesterdays.co.uk

Owner from August 2010 – January 2015 (Part time business)

13 Brookside, Rearsby, Leics. LE7 4YB

Responsibilities:

Planning and booking Consultations with Brides over the phone or by email

Liaising with clients and their venue managers or others who are also involved in the planning either over the phone or face to face

Organise and dress weddings/celebrations

To ensure that everything on the day is perfect for my client

Working out costing, sending quotes by email, Stock counting

Advertising, writing blogs for my web page

Using other social web sites to promote my business

Using office software to enable me to run my business in a professional manner

Dealing with problems and problem solving on behalf of my clients

Sourcing specific items for my clients. Washing and maintaining quality of stock

Managing money, banking and book keeping

Filing, photocopying

Biggest achievement

I worked on some amazing weddings and made friends of my clients, but my biggest achievement was being asked to work on Kirstie Allsopp’s vintage wedding.

Sales Assistant July 2013 –Aug 2014

Yum Yums

Melton Mowbray

Key holder opening up and closing the shop

Working on my own and handing over to fellow colleague at the end of my shift

Cashing up and storing money in the safe

Weighing out sweats precisely, displaying stock in the window and on shop shelves

Providing a friendly, helpful and safe shop environment for customers

Dealing with problems and problem solving

Liaising with my area manager

Biggest achievement

Organising the stock room to run more efficiently and getting my manager to remove old stock through pure gentle persistence and determination.

Between 2007 and 2010 I took a break from work to look after my new Grandchild so that my daughter could go back to work

PA to the Out of Hours Manager 2005-2006

St Mary’s Hospital Melton Mowbray

Responsibilities:

Being totally responsible for the out of Hours service in the absence of the manager

managing the managers diary and day to day running of

Dictating and typing letters.

Ensuring that the office runs smoothly at all times

working out and recording the GP and nurses hours worked and wages using excel

using the computer to book GP’s and nurses to do out of hours duties

Talking on the phone to colleagues within the PCT

emailing within the PCT

ordering stock for the office, the GP’s and nurses for the out of hours service

using a Filing system for myself and my manager

Biggest achievement

The Out Of Hours Service was in its infancy and I started the job very much in at the deep end with no manager and no idea how the service ran. By asking other managers within the PCT and by taking lots of telephone messages and explaining my situation to people phoning from the PCT, I managed to muddle through until my manager returned a week later.

Kilties Solicitors 2001-2005

London Road Leicester

Responsibilities:

Being front of house greeting clients answering the phone passing on correct information to the right department.

Office duties, Typing, dictating letters

Preparing files for court

Attending court with the solicitor

In house training towards becoming a para legal secretary

Redesigning the reception area including colour scheme and having it approved by the Managing Director. Working to a budget. Employing decorators, carpet fitters etc, overseeing the work to be done, sourcing a reception desk and other materials. Reupholstering reception waiting room chairs.

Biggest achievement

Learning criminal law and redesigning the reception area was great fun

Care Assistant December 1997 - 2001

YDU General Hospital Young Disabled Unit Rehab and respite centre ages 18 to 65

Responsibilities:

Working as part of a small team (red team) and part of a bigger team to ensure that our clients are cared for in the best possible way

Being part of and also leading hand over at the end of a shift

Working closely with clients to ensure all their personal needs and emotional needs are met.

Working with clients families to offer professional help or just someone to talk to, to help eliminate worries, concerns and aid communication.

Working closely with and assisting other professionals; Doctors, Nurses, Physiotherapists,

Attending patient Handling and CPR training

Carrying out correct patient handling using the equipment available to me

Keeping client notes up to date

Organising client activities including day trips, charity events, festive activities, birthday parties

Biggest achievement

Developing a close working practice with colleges to offer a service I was very proud of. Developing a close bond with my clients and their families. Organising a red nose day (we all wore our pants on the outside of our trousers or some just wore pants!) involving staff, clients, family and friends and raising money for a good cause.

Child Minder 1988 – 1997

Working from home

Responsibilities:

Welcoming parents and children discussing with parents their needs

Organising the day to day running

Preparing meals

Attending to the needs of the children in my care

Organising play activities

Observing health and safety

Biggest achievement

Coming up with creative ideas and making items with the children to give to their parents, or to take home.

Providing great care and seeing the children happy in my care.

Manager for Edinburgh Crystal 1986 - 1988

Lewis’s Leicester

Responsibilities:

Being responsible for the day to day running of the concession within Lewis’s

Organising and sometimes disciplining staff

Teaching and staff training

Ordering stock and stock control

Taking money, cashing up and banking

Shop floor display

Greeting customers and providing excellent customer services

Reaching and exceeding targets

Dealing with and resolving customer complaints in a calm respectful manner

Organising staff rotas

Biggest achievement

Exceeding targets

Earlier Career

After leaving school at 16 I became a private nanny for a family of doctors for a couple of years before taking on training as a sales assistant for Dolcis Shoes in Leicester. I then worked my way very quickly up the retail ladder until I became manager for JD sports which at the time was a male dominated retail environment.

EDUCATION

Ashby Grammar Shool, Nottingham Road, Ashby de la Zouch, Leicestershire. LE65 1DT. 1981

O level English C

O level History A

O level Biology C

O level Home Economics A

CSE Physics C

CSE Maths C

CSE French C

Round Hill School 997 Melton Road Thurmaston, Leicester, LE4 8GQ 1995

Gcse English B

The Beverley Robinson School of Nails and Beauty

UV polish Pro Course 07.08.15

UV Gel Workshop 12.08.15

Hair Removal course using Diplatory Waxing 12.04.15

PERSONAL INTERESTS

I enjoy Yoga, swimming, keeping myself fit and healthy. I am creative and love revamping old furniture and upholstery. I am currently learning Spanish. I like to cook exciting meals and bake gluten free.

REFERENCES on Request please

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