Customer Service Manager

John A Rodriguez

San Antonio, Texas ***** 956-***-**** *********@*****.***

Operations Manager

Skilled and highly trained management professional with over ten years of experience and proven ability to provide quality, results-based customer service within dynamic and high-pressure environments.

Areas of Expertise

Leadership & Management

Reliable / Responsible

Time Management

Strategic Problem Solving

Employee Training

Exceptional Teamwork Skills

Profit & Loss

Outstanding Communication

Productivity & Performance

Professional Experience

Associate Manager Luby’s Cafeteria, San Antonio, TX 2012 to Present

Manage multimillion dollar unit.

Directly oversee hiring, training, and coaching processes.

Uphold restaurant standards and core values while ensuring recipes stay consistent.

Actively take part in available training and operational knowledge experiences.

Supervise inventory use and portion control.

Forecast all profit and labor budgets.

Support Upper Management with quarterly meetings, present action plans for operational and service improvement.

Sous Chef P.F. Changs China Bistro, McAllen, TX 2006 to 2012

Led kitchen and staff.

Conducted all hiring, training, and staff development processes.

Monitored and replenished restaurant inventory.

Reduced then maintained restaurant costs.

Ensured all recipes were executed properly to company standards.

Education & Certificates

University of Texas Pan-American, Edinburg, TX

Serv Safe Certified Commercial Kitchen and Culinary Arts Certified

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