VENCIL A. BURTON, II

***** ******** ** ******, **, 75126

214-***-**** acy0n9@r.postjobfree.com

SENIOR OPERATIONS & MANAGEMENT PROFESSIONAL

A top-performing, highly skilled Manager with expertise in all facets of distribution, warehouse supervision, operations management, and controllership within a high-profile towards producing innovative, quality result, contributing to the success of the organization in an efficient professional manner.

§ Strategic Planning & Analysis

§ Leadership/Team Building

Lean, Six Sigma, Kaizen

§ Team/Time Management

§ Strong Communication Skills

§ Creative Problem Solver

PROF E S S IONAL EXPER I ENCE

W.W. GRAINGER, 1991- Present

On-site Service Manager, Garland, TX 2005- Present Managed multiple accounts daily to ensure proper product stock levels at customer locations. Conducted business/site reviews with customer, Account Managers, and District Sales Manager to consult on product movement, new sales opportunities, procurement strategies, processes, and initiatives in order to drive growth and build relevance between Grainger and the customer. Managed expense and productivity by identifying improvement opportunities in productivity, process improvement, and cycle time with all sales and service activities. Oversaw the lease and maintenance of a Grainger van. Managed and trained OSSR (On-Site Service Representatives). Branch Manager, Farmers Branch, TX 2001-2005

Effectively managed/lead 25-30 employees in the overall operation of a Grainger branch location. Adequately staffed and coached employees in the different departments of in-bound customer service, warehouse shipping, and counter sales. Successfully turned one of the lowest performing branches of the company into 2nd in region by consistently exceeding financial and sales targets. Maintained 98% accuracy of warehouse and retail inventory within branch. Ensured all staff was compliant with all safety standards with company as well as OSHA. Provided timely feedback to employees by conducting performance evaluations, recognition and disciplinary actions. Effectively communicated coaching and corrective actions and assisted employees with the development of their career paths.. Customer Service Manager, Grand Prairie, TX 1999-2001 Supervised employees in the customer service department within Grainger branch location. Ensured that all employees were providing exceptional service to our customers across all Grainger business channels. Provided branch level support to our On Site Service Consultants and aligned with Account Managers on several complex accounts. Supervised the corporations. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining, improving processes, enhancing productivity, and implementing technology solutions. Shown enthusiasm for work with a propensity for excellence; committed accurate receiving of all inbound trailers, timely picking and staging of customer will call orders. Supported shipping, retail counter, and phone service in regards to daily goals. Assisted in ensuring all staff was safety compliant. Distribution Center Supervisor, Grand Prairie, TX 1995-1999 Provided leadership and supervision to distribution team members in the daily operations in the functional area until work is completed for the day. Managed the daily scheduling, staffing, material management, compliance, training and auditing activities. Communicated coaching and corrective action to ensure compliance with policies and procedures. EDUCAT ION & CREDENT I AL S

Tarrant County Junior College – Ft Worth, TX 1984-1986 University of Texas at Arlington – Arlington, TX. 1986- 1987