Support Desktop
Resume:
William Jimenez
**********@*****.***
The United States
OBJECTIVE
Seeking a position where I can apply my organization, communication and technical skills. EDUCATION
New York City College of Technology, Brooklyn, NY
Bachelor of Technology, January 2014
Major: Computer System Technology
Borough of Manhattan Community College, New York, N Y Associate of Applied Science, December 2008
Major: Computer Information System
Related Coursework
Database Systems Design
Design of Microcomputer Databases
Design of Distributed Databases
Data Warehousing
Networking
Single- LAN Systems
Local Area Network Connectivity
Vlad network switch (3550, 3560) cisco.
DHCP server configuration in router and firewall.
Routers (2621, 2811) network connectivity using ospf and rip routing protocol from cisco.
Pix firewall (5510) configuration using DMZ, nat, pat, etc...
Protocol EIGRP,RIP,OSPF,ect
Windowns server 2012 r2.
Information Security
Computer Security
Network Security
Skills and Competencies
Computer Skills
Software
Proficient in Microsoft Word, PowerPoint, Excel, Access, Visio, Visual Studio, Windows, Mac, Dreamweaver, Flash, Adobe Photoshop, SQL Server, Oracle, Creator, Net Beans,pos(rpower),logmein,vnc,ms365,unity,callmanager. Programming Languages
C#, Java, SQL
Certification
Dell certified
Lenovo certified
IBM certified
Xerox certified
Lexmark
CCNA STWICHNING AND ROUTING
Additional Skills
Team Worker
Dependable
Professional Experience
YMCA greater New York in Manhattan, NY Augus2014-p Desktop support/Network technician
Provide desktop supporting using RDP and chriscontrol . Troubleshooting: outlook, PST file, driver, archive, backup data, and profile, document, adding hp desktop pc to the domain and removing from the domain,office 0365.
Onsite support installing Samsung tv, point of sale machine, oky data printer.
Hardware support replacing hard drive, ram memory, video card, motherboard to hp desktop pcs and Lenovo laptop.
Network support: installing network printer, local printer, and wireless printer. Cisco support: installing VoIP phones, configuring voicemail using Unity software from Cisco, configuring Extension to the new user using call manager from Cisco.
Windows Server installation and configuration, server roles, storage, Active Directory and Group Policy, file, print, remote access, virtualization, application servers, troubleshooting, performance, and reliability.
.
Worldwide Tech Services New York, NY February 2011- 2013 Field specialist
Provide onside troubleshooting.
Dell computer repair
Lenovo computer repair
GCS New York, NY September 2010- 2011
Help Desk / Network Technician
Provide Desktop Support
Configure, image, and customize new or replacement PCs.
Maintain the integrity of the desktop computer through upgrades, support, and new technology.
Diagnose hardware issues on a variety of systems
Remote connection tools LogMeIn, RDP.
POS (point of sale) computer repair.
POS computer installation on restaurant.
JEM Multi-Service Queens, NY May 2008 - 2009
Helpdesk Technician
Handled Phone and onsite support
Run scheduled Server maintenance
Installed and configured network and local printers, faxes and scanners
Support onsite and remotely on PC
Contact this candidate