JORGE RIBA

Coral Springs, FL *****

Mobile: 954-***-****

E-mail: acy0lr@r.postjobfree.com

Dear Manager:

Currently I am a former small business owner in the real estate field. I have used my many years of Customer Service, Sales, and Real Estate Management to successfully build a company of my own. I am sure that my experience as a business owner will only be an asset to the right company. Bilingual English and Spanish.

My self-motivation, results-oriented nature, leadership skills and effectiveness have attributed to my career success, and I am interested in furthering my career.

My experience has encompassed call center floor operations, quality assurance, training/development, workflow optimization and productivity, troubleshooting/problem solving and supervision, retail sales and customer service. Additionally, I participated in the start-up, launch and management of a new call center operation that underwent rapid expansion. Consistently meeting or exceeding expectations and achieving/surpassing all performance objectives for personal and team production, I received two consecutive Quality Awards, as well as Employee of the Month. My strengths include organization, team building, interpersonal relations and implementing efficiency improvements.

I have enclosed my résumé for your review and consideration. A personal interview would be greatly appreciated to discuss my background and skills in more detail, as well as your organization’s needs and goals. Thank you for your time, and I look forward to hearing your comments.

Sincerely,

Jorge Riba

JORGE RIBA

Coral Springs, FL 33065 Mobile: 954-***-**** E-mail: acy0lr@r.postjobfree.com

PROFESSIONAL PROFILE EXPERIENCE

EXPERT APARTMENT STAFFING Richardson, TX 09/15-Present

Leasing Agent, Assistant Manager – Various Properties

Provide a daily inspection of show apartments and model appearance.

Handle all aspects of leasing apartments, including greeting prospective residents, touring the communities, closing the sale, processing applications in a timely manner, process credit/background checks, following up with prospects, obtains signatures for completion of leases/paperwork prior to move-in

Assists in the inspections of vacant apartments and takes appropriate action to prepare them for leasing

Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.

Quickly complete maintenance Service Request In Yardi/One-Site System and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc.

Ensure timely collections of all rent receipts through the preparation and distribution of delinquency reports to the Property Manager.

Maintain open communication with Property Manager and Maintenance Supervisor.

ACCEPTANCE NOW Sunrise, FL 06/11 – 10/14

Store Manager

Create, manage and execute plans to increase sales and conversion percentages.

Train, motivate and evaluate coworkers.

Organize daily activities, including coworker schedules.

Set specific goals for store performance, customer satisfaction and coworker development.

Gauge store performance by monitoring weekly, monthly and quarterly performance and financial reports.

Offer enthusiastic and knowledgeable sales guidance to customers who have been referred by the partnership store.

Collaborate with coworkers within the partnership store.

Educate referred customers on the rent-to-own transaction, including pricing options, features and benefits.

Review expired accounts and respectfully communicate with customers to promote timely payments

Network with partnership store coworkers to gain referrals.

VERIZON WIRELESS (TCC) Weston, FL 05/10 – 06/11

Store Manager

Lead all Sales Representatives by example by exceeding sales requirements consistently.

High-intensity sales function servicing Verizon Wireless retail store on a quota, commission basis.

Assisted customers with their selection of customer's specific wireless needs.

Maintained customer satisfaction at the maximum level providing in-house support to customers on operational or maintenance aspects of equipment and service-related problems.

Utilized sales skills to meet and or exceed production expectations while adhering to ethical sales practices.

Responsible for store opening and closing store, customer escalations, inventory management, loss prevention.

EDUCATION

QUEENSBOROUGH COLLEGE, Queens, NY – Major in Business

Proficient with Microsoft Word, Excel, Power Point and Windows, Yardi, One-Site.

JORGE RIBA

Coral Springs, FL 33065 Mobile: 954-***-**** E-mail: acy0lr@r.postjobfree.com

PROFESSIONAL PROFILE EXPERIENCE

RIBA REAL ESTATE SERVICES Sunrise, FL

Owner/President (03/01 – 05/10)

PROFESSIONAL APPRAISERS ASSOCIATES, INC. Ft. Lauderdale, FL

Licensed Real Estate Appraiser / General Manager. 2/04 – 05/10

Customer Service and Clientele liaison to State Certified Appraiser.

Organize and solicit current and new clients, schedule and perform property inspections, research property data, prepare and submit reports to clients. Maintain a constant communication with all clients regarding status

Purchase, rehabilitate, resell or rent income producing properties and residential homes.

Customer Service and daily interaction with a variety of realtors, mortgage professionals, homeowners, contractors, and other professionals to facilitate the rehabilitation and sale of properties.

Responsible for all contracts, bookkeeping, and payroll, as well as scheduling and conflict resolution.

As a Real Estate Appraiser I was responsible for accurate valuation and comparable analysis of Real Estate properties.

Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses

Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability

Solicit and analyze bids from contractors for repairs, renovations, and maintenance of properties.

Determine and certify the eligibility of prospective tenants, following government regulations.

Analyze information on property values, taxes, zoning, population growth, and traffic volume and patterns to determine if properties should be acquired

Market vacant space to prospective tenants through leasing agents, advertising, or other methods.

Purchase building and maintenance supplies, equipment, or furniture.

OMNIPOINT COMMUNICATIONS SERVICES, INC., Ft. Lauderdale, FL 7/98 to 6/01

(Company name change to Voicestream Wireless in January 2000)

Call Center Manager (11/99-6/01)

Customer Service Manager (4/99-11/99)

FMC Specialist/Resource Planning Manager (7/98-4/99) (title change)

Recruited to participate in the start-up, launch and ongoing managing of a new, fast-paced call center operation. Promoted through several increasingly responsible positions leading a team of 6 call center managers with 120 employees, handling up to 8,000 customer calls per day. Challenged to accelerate performance through efficiency improvement, employee training and technology enhancement.

Consistently met or exceeded expectations and achieved/surpassed all performance objectives for personal production and team production.

Focused efforts on improving the quality of customer communications while decreasing average handle time.

Independently managed entire staffing function for assigned operations.

Trained, developed and evaluated new team members, coordinated scheduling to optimize productivity, and monitored staff performance.

Forecasted call volume, scheduled manpower and workflow accordingly.

EDUCATION

QUEENSBOROUGH COLLEGE, Queens, NY – Major in Business

Proficient with Microsoft Word, Excel, Power Point and Windows, Yardi, One-Site.

Contact this candidate