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Customer Service Human Resources

Location:
Jasper, MO, 64755
Posted:
February 26, 2017

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Resume:

Tamra Schaller

***** *** ****, ******, ** ***** * Cell: 417-***-**** * acy0kr@r.postjobfree.com

Education

BSBA, Emphasis in Marketing

Missouri Southern State University, Joplin, MO

Professional Experience

City of Joplin, Joplin, MO

Assistant HR Director 11.1.2012 – 1.3.2017

Recruitment/ hire all FT/ PT and seasonal employment

Test and proctor all public safety tests (Police, Fire, Dispatch, Jail)

Oversee onboarding of Benefits, Rules & Regs, & Sexual Harassment

Train supervisors on policies

Oversee tracking benefits - SLBB, Driver’s License checks quarterly, FMLA, COBRA

Backup for Risk Management; loss, damage, claims on property & Auto

Responsible for $542,808 budget

Responsible for the open enrollment process on benefits for 600 employees

Supervise three co-workers and handle employee relations

Customer service for internal/external customers

Coordinate changes on job descriptions with Department Heads/Supervisors

Manage Rules & Regulations Manual

Implement new software (PowerDMS) for policies for all employees

Committee panel participant for Appreciation Banquet & Christmas Luncheon, Health Nuts and United Way

HR/Insurance Coordinator 11.1.2006 – 11.1.2012

Recruitment/ hire all FT/ PT and seasonal employment

Test and proctor all public safety tests (Police, Fire, Dispatch, Jail)

Oversee onboarding of Benefits, Rules & Regs, & Sexual Harassment

Oversee tracking benefits - SLBB, Driver’s License checks quarterly, FMLA, COBRA

Risk Management; loss, damage, claims on property & Auto

Responsible for the open enrollment process on benefits for 600 employees

Customer service for internal/external customers

Manage Rules & Regulations Manual

Committee panel participant for Appreciation Banquet & Christmas Luncheon, Health Nuts and United Way

HR Assistant 6.1.1999 – 11.1.2006

Recruitment/ hire for all seasonal employment

Managed workers compensation for all employees

Reviewed budget, paid bills and tracked expenses

Coordinate all City events (Appreciation Banquet & Christmas Luncheon & Wellness Fair)

Data entry for payroll maintenance

Managed reimbursements for Tuition and Fitness

Scheduled meetings & transcribed min. for ADA & Personnel Board

Senior Clerk 11.3.1997 – 6.1.1999

Recorded minutes for Traffic Commission meetings and public hearings

Transcribed letter for multiple supervisors

Wrote up contract agreements within public works

Posted invoices on jobs and oversaw funds expenditures

Managed prevailing wage on all jobs for compliance

Customer service for external customers

Goodman Builders & Architectural Services, Joplin, MO 5.1996 – 11.3.1997

Secretary

Answered phones for both companies

Monthly invoices to Churches and companies monthly billing

Transcribed contract agreements

Posted invoices on particular jobs and oversaw funds were not overspent

Kept track of jobs on spreadsheets for progress

HR Memberships & Certifications

Tri-State Human Resources Association

IPMA-HR (International Public Management Association of Human Resources)

IPMA-SCP (Senior Certified Professional)

Certificates

FMLA compliance

Dealing with Difficult People

Successful Solutions for Unacceptable Employee Behavior

Communication in the Public Sector

Basic Supervision

Leadership Joplin course – Joplin Chamber of Commerce 5.2003

Properly Handling an Employee complaint in Missouri

Citizens Police Academy Program 11.2002

Human Resource Compliance and Prevention of Employment Disputes

Missouri Wage and Hour Law Update

Retaining Quality Employees

How to Design Attention Grabbing Brochures, Catalogs, Ads, Newsletters and Reports

Employment and Labor Law in Missouri

The Essentials of Payroll Management

How to Develop and Deliver Powerful Employee Orientation Programs

Interviewing People

Human Resource Fundamentals

Objective Pre-Employment Interviewing

How to Successfully make the Transition to Supervisor

Electronics HR Records: Compliance & Best Practices Workshop

Managing Workplace Stress

Finance Essentials for Managers

Managing within the Law I

Fair Labor Standards Act

Ethics and Compliance Essentials

References

1. Alvina Broz

Anthem, BCBS

Large Group Account Manager

417-***-****

2. Dan Pekarek

Health Director, City of Joplin

417-***-**** x 282

3. Ginger Lamar

Business Services Director

Chamber of Commerce

417-***-****

4. Jimmy Furgerson

Fire Chief

City of Joplin

417-***-**** x 300

5. Carl Francis

City Administrator, City of Webb City

417-***-****



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