Customer Service Human Resources
Resume:
Tamra Schaller
***** *** ****, ******, ** ***** * Cell: 417-***-**** * *************@*****.***
Education
BSBA, Emphasis in Marketing
Missouri Southern State University, Joplin, MO
Professional Experience
City of Joplin, Joplin, MO
Assistant HR Director 11.1.2012 – 1.3.2017
Recruitment/ hire all FT/ PT and seasonal employment
Test and proctor all public safety tests (Police, Fire, Dispatch, Jail)
Oversee onboarding of Benefits, Rules & Regs, & Sexual Harassment
Train supervisors on policies
Oversee tracking benefits - SLBB, Driver’s License checks quarterly, FMLA, COBRA
Backup for Risk Management; loss, damage, claims on property & Auto
Responsible for $542,808 budget
Responsible for the open enrollment process on benefits for 600 employees
Supervise three co-workers and handle employee relations
Customer service for internal/external customers
Coordinate changes on job descriptions with Department Heads/Supervisors
Manage Rules & Regulations Manual
Implement new software (PowerDMS) for policies for all employees
Committee panel participant for Appreciation Banquet & Christmas Luncheon, Health Nuts and United Way
HR/Insurance Coordinator 11.1.2006 – 11.1.2012
Recruitment/ hire all FT/ PT and seasonal employment
Test and proctor all public safety tests (Police, Fire, Dispatch, Jail)
Oversee onboarding of Benefits, Rules & Regs, & Sexual Harassment
Oversee tracking benefits - SLBB, Driver’s License checks quarterly, FMLA, COBRA
Risk Management; loss, damage, claims on property & Auto
Responsible for the open enrollment process on benefits for 600 employees
Customer service for internal/external customers
Manage Rules & Regulations Manual
Committee panel participant for Appreciation Banquet & Christmas Luncheon, Health Nuts and United Way
HR Assistant 6.1.1999 – 11.1.2006
Recruitment/ hire for all seasonal employment
Managed workers compensation for all employees
Reviewed budget, paid bills and tracked expenses
Coordinate all City events (Appreciation Banquet & Christmas Luncheon & Wellness Fair)
Data entry for payroll maintenance
Managed reimbursements for Tuition and Fitness
Scheduled meetings & transcribed min. for ADA & Personnel Board
Senior Clerk 11.3.1997 – 6.1.1999
Recorded minutes for Traffic Commission meetings and public hearings
Transcribed letter for multiple supervisors
Wrote up contract agreements within public works
Posted invoices on jobs and oversaw funds expenditures
Managed prevailing wage on all jobs for compliance
Customer service for external customers
Goodman Builders & Architectural Services, Joplin, MO 5.1996 – 11.3.1997
Secretary
Answered phones for both companies
Monthly invoices to Churches and companies monthly billing
Transcribed contract agreements
Posted invoices on particular jobs and oversaw funds were not overspent
Kept track of jobs on spreadsheets for progress
HR Memberships & Certifications
Tri-State Human Resources Association
IPMA-HR (International Public Management Association of Human Resources)
IPMA-SCP (Senior Certified Professional)
Certificates
FMLA compliance
Dealing with Difficult People
Successful Solutions for Unacceptable Employee Behavior
Communication in the Public Sector
Basic Supervision
Leadership Joplin course – Joplin Chamber of Commerce 5.2003
Properly Handling an Employee complaint in Missouri
Citizens Police Academy Program 11.2002
Human Resource Compliance and Prevention of Employment Disputes
Missouri Wage and Hour Law Update
Retaining Quality Employees
How to Design Attention Grabbing Brochures, Catalogs, Ads, Newsletters and Reports
Employment and Labor Law in Missouri
The Essentials of Payroll Management
How to Develop and Deliver Powerful Employee Orientation Programs
Interviewing People
Human Resource Fundamentals
Objective Pre-Employment Interviewing
How to Successfully make the Transition to Supervisor
Electronics HR Records: Compliance & Best Practices Workshop
Managing Workplace Stress
Finance Essentials for Managers
Managing within the Law I
Fair Labor Standards Act
Ethics and Compliance Essentials
References
1. Alvina Broz
Anthem, BCBS
Large Group Account Manager
2. Dan Pekarek
Health Director, City of Joplin
417-***-**** x 282
3. Ginger Lamar
Business Services Director
Chamber of Commerce
4. Jimmy Furgerson
Fire Chief
City of Joplin
417-***-**** x 300
5. Carl Francis
City Administrator, City of Webb City
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