Customer Service Sales

Kanishk Rana

** *** ** *********, ** *****

Email: ************@*****.*** Website: http://www.linkedin.com/in/kanishk-rana Phone: 201-***-**** PROFESSIONAL SUMMARY

A hard working self-starter who has the ability to identify potential key clients, build relationships and close business opportunities. A well-organized individual who is willing to take full commercial responsibility for managing accounts to maximize profit, customer retention, revenue generation. Familiar with relationship building and maintain good team spirit and liaise effectively with business partners, accountants, and bankers. AREA OF EXPERTISE

• Communication skills • AML & KYC Compliance • Business to Business

• Managing Blue Chip clients • Finance & Banking • Attention to details

• Growing accounts • Training & Mentoring • Planning & Procedures

• Good negotiation skills • Fraud & Risk management • Market research EXPERIENCE

Car Carrier Supplies

Account Executive March 2016 - Present

Responsible for working closely with the accounts team to ensure a positive client experience and maximization of revenue. In charge of NJ market to increasing, maintaining client’s satisfaction and ensuring that the individual needs of the customer are met.

• Offered first class service to potential and exciting clients.

• Provided weekly metrics reports to clients in line with KPI’s.

• Attended trade shows and exhibitions to identify and cultivate new prospects.

• Managed and reviewed revenue forecast on a weekly or daily basis as required.

• Provided assistance in report development to senior account management. PNC Bank

Financial Consultant Jan 2015 - March 2016

Responsible for authorizing wire transfers, deposits, and withdrawals up to 2 million. Upsold bank products to exciting and new clients. Work closely with investment, mortgage and business bankers for appropriate referrals. Adhere to operation controls, and regulatory procedure to ensure the safety & security of clients and bank assets.

• Cross sold bank products and services to increase branch sale and revenue.

• Profiled new and existing clients to uncover their financial needs and refer them appropriate business partners.

• Demonstrated strong knowledge in credit & loan options and help clients with the closing process. Sprint

Assistant Manager Nov 2012 - Jan 2015

Responsible for managing and maintaining an exceptional customer experience throughout the entire store. Supervising and coaching team members on sales technique, service expectation, and compliance guidelines.

• Observed and coached employees to provide feedback on sales techniques and customer service.

• Made schedules, ordering inventory and overseeing planogram changes.

• Ensured daily deposits are ready for pickup, prepared for audit’s and oversaw all the contracts. Sale associate / Technical consultant May 2010 - Nov 2012 Responsible for selling wireless contracts, headsets, and accessories. Provided support for headsets and laptops.

• Sold an average of $8000 in accessories every month, delivered an outstanding store experience.

• Assembled and disassembled cellphones, tablets, and laptops.

• Dealt with troubleshooting and other service related issues. EDUCATION

Bachelor of science: Computer Science, New Jersey City University LANGUAGE

Hindi, Punjabi.

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