Manager Customer Service
Resume:
CURRICULUM VITAE
CAREER OBJECTIVE
Seeking a challenging, rewarding and responsible position in Technical Department in order to utilize my previous work experiences and skills. Initiates an atmosphere within the Company that will foster and maintain mutual respect, integrity, and open communication to accomplish common goals and perform works right the first time.
Experience Summary:
Three years of experience working in HUMAX Service Center Audio / Video products. Troubleshooting of HUMAX Digital Electronic circuit board such as PVR, DVD and LCD built-in Humax Digital Satellite Receiver. Handles all customer complaints and Technical supports.
June 2013 – November 2016 HUMAX DIGITAL
CUSTOMER SERVICE TECHNICIAN Jebel Ali Freezone Dubai, U. A. E.
AND STOREKEEPER P.O. Box 17459
Tel. No# +971-*-*******
Job Description (Summary):
Received deliveries of new spare parts and ensured that all the supplies were in proper order – Stored the supplies and items received in their designated place to avoid time wasted searching for items and general confusion.
Responsible for upkeep of various appropriate records of materials received.
Reported to store manager on a regular basis regarding the need/demand of items so that the future orders could be placed accordingly.
Responsible for upkeep of various appropriate records of materials received.
Issued supplies as per the demand of the clients
Monitored the functioning of store equipment and reported problems and failures to the store manager
Prepare monthly report for Humax, to be submitted to the Service Manager.
Maintained store facilities to ensure smooth functioning – Made arrangements and placed orders for new stock and supplies whenever necessary.
Handles all customer complaints, questions and develops solutions.
Assists to the customers and coordinates with Global counterparts for technical updates.
Train New Technician on soldering, troubleshooting and repair techniques.
Feedback problems, solutions and countermeasures to Research and Development Team (R&D).
Make proposals on solutions to prevent recurrence of problems.
Experience Summary:
Three years of experience working in OSN (Orbit Showtime Network) Audio / Video products. Refurbishing and Troubleshooting all kinds of Digital satellite receiver such as Humax satellite receiver HD Kaon satellite receiver, Pace PVR satellite receiver & UEC Satellite receiver.
• November 2010 – April 2013 ORBIT SHOWTIME NETWORK
REFURBISHMENT TECHNICIAN Dubai Media City, UAE
P.O. Box 502211
Tel. No. +971*-***-****
Job Description (Summary):
Scanning and Bar coding all Incoming/Out-going Digital Satellite Receiver.
Conducting quality refurbishing under the supervisors lead.
Ensure standardized work processes are followed.
Refurbishing and Troubleshooting of Digital Satellite receiver.
Diagnose, Troubleshoot, Test and Repairing while maintaining all equipment to excellent working standard.
Perform quality Refurbishing, in accordance to the OSN quality Standard
Ensure that the quality is always implemented and maintained throughout the repair cycle- champion brand values at all times.
Prepare monthly report to be submitted to the refurbishment Manager.
Experience Summary:
8 years of experience working in IMS Service Center Audio / Video products. Troubleshooting all kinds of Digital Electronic circuit board such as Digital satellite PVR, DVD and LCD built-in Digital Satellite Receiver. Handles customer complaints.
December 2002 – October 2010 INT’L MARKETING SERVICES
ELECTRONICS TECHNICIAN Al Rais Bldg. Bur Dubai, U. A. E.
P.O. Box 6899
Tel. No# +971*-***-****
Job Description (Summary):
Perform board failure analysis using electronic test equipment (Digital/Analog) such as oscilloscope, multi-meter (VOM).
Diagnose, Troubleshoot, Test and Repair Digital Satellite Receiver while maintaining all equipment to excellent working standard.
Perform quality repair, in accordance to the Company quality repair standards.
Ensure that the quality is always implemented and maintained throughout the repair cycle- champion brand values at all times.
Update all Digital Satellite Receiver, to its latest SW version.
Responsible for installation and alignment of satellite dish and ensures all installation work is done according to quality standards.
Assists to the customers and coordinates with Global counterparts for technical updates.
Test Equipment Used :
Zebra Z4M Bar code
Digital Oscilloscope
Spectrum analyzer
Digital Multi-meter
Training and Seminars :
Humax Satellite Receivers Troubleshooting (Dubai)
Instrumentations and Control Systems
Laptop and Desktop Assembling and Troubleshooting
Skills Developed :
Analog and digital Communication Systems
PCB Designing and Manufacturing
Statistical Processing and Analysis Tools – Microsoft Excel/Word
Laptop and Desktop Assembling and Troubleshooting
LAN/WI-FI Networking
Education :
PC Assembling, Hardware & Networking (Computer)
APTECH (Computer Education)
Dubai, United Arab Emirates
Associate Industrial Technology (Electronics)
Pamantasan Ng Makati / University Of Makati
Manila, Philippines
Personal Data :
Present Address : 1214 Woodcreek bend Rockford Illinois
Nationality : Filipino
Civil Status : Married
Religion : Catholic
Language Spoken : English / Tagalog
Passport Number : P0058535A
Visa Status : Immigrant visa
Date of Birth : April 17, 1974
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