Engineer Customer Service

Doug mason

Cumming, Georgia *****

770-***-**** • *********@*****.*** • LinkedIn/in/doug-mason

Senior Software Engineer/ Application Architect

Highly skilled engineer with expertise in creating innovative solutions that drive operational efficiencies and maximize customer satisfaction. Instrumental in building teams both internally and externally to drive corporate technology strategies.

Areas of Expertise

Expert knowledge and success in a software development environment, to include assessment, problem resolution, custom solutions and the full software development life cycle.

Repeated success in developing custom flexible applications that enhance user experience, eliminate errors and reduce expenditures.

Excellent documentation abilities with research, processes and workflows.

Outstanding interpersonal and communication strengths leveraged to train end users, troubleshoot application issues and ensure complete client satisfaction.

Technical Proficiencies

Programming:

C#, T-SQL, JavaScript, PHP, XML, NodeJS, SOAP, REST, JSON, WCF, HTML, CSS, ASP. Net MVC ASP.Net WebAPI, TypeScript, SASS, LESS, Bootstrap

Databases:

SQL Server, PostgreSQL, Oracle, MongoDB

Messaging:

NServiceBus, MSMQ, RabbitMQ, BizTalk

IDE:

Visual Studio, UltraEdit, Sublime, Eclipse, Altova XML

Frameworks:

AJAX, ASP.Net, Joomla, DotnetNuke, DurandalJS, AureliaJS

ORM:

Entity Framework, Entity Spaces, Telerik Sitefinity, TiraggoJS

Security:

Thinktecture Identity Server and Model, Thinktecture Authorization

Application Servers:

.NET, Tomcat, Apache, IIS, NodeJS

Atlassian:

JIRA, Confluence, BitBucket Server, Bamboo

Software Methodologies:

Agile – Scrum, TDD, Continuous Integration

Other:

Microsoft Office, VMWare Workstation, Telerik Web Controls, Kenodo UI Controls, GIT & Subversion, NPM / JSPM, SSRS, SSIS, GIS, Selenium

Professional Experience

Georgia Utilities Protection Center, Duluth, Georgia

Senior Software Development Engineer/ Application Architect (10/2007 – Present)

Senior full stack C#/ASP.Net developer with full accountability for evaluating and modernizing existing software systems to enhance end user experience. Create and implement solutions across large scale software programs and manage the Software Development Life Cycle.

Key Achievements:

Designed custom application that reduced failure of delivered excavation notices. New application improved upon current system and saved $40k per year in licensing 3rd party software.

Spearheaded development and implementation of an AureliaJS/NodeJs single page application using RabbitMQ message queuing that enabled customers to submit utility requests. Automating the system resulted in 90% reduction in processing time and reduce the need of additional customer service reps.

Led nationwide event for LocateRodeo by writing custom modules for ASP.net and providing technical support to all participants.

Established continuous integration (CI) practices and standards for GAUPC. Set up Atlassian Bamboo and CruiseControl.Net to provide continuous automated builds by polling GIT server. Increasing software quality by running automated tests and deploying to QA environments.

Automated Data Processing, Norcross, Georgia

Project Software Engineer (4/2002 – 9/2007)

Provided technical leadership for Human Resources organization to enhance client ease of use and overall satisfaction. Designed and integrated new applications to automate candidate application process.

Key Achievements:

Customized ASP.net application to allow for user flexibility resulting in increased new clients and overall client satisfaction scores.

Managed and directed all phases of ASP.net programming and problem report tracking.

Participated in weekly conference calls with salesforce and steered efforts in delivering technical solutions.

Applied Information Sciences, Austin, Texas

Software Systems Engineer (6/1998 – 3/2002)

Key contributor in assisting company to gain Microsoft Certified Partner designation.

Key Achievements:

Championed training in MCSE and implemented learning in current business strategies.

Designed custom ASP application to track and consolidate information across several Texas government agencies. Created efficiencies and increased information sharing.

Education and Training

Georgia State University, Atlanta, GA

Bachelor of Business Administration, Concentration in Computer Information Systems

United States Navy

Data System Technician

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